PureTalk Reviews 

They are so kind, patient and thought. Their assistance is quick and we love this service. We will NEVER use T Mobile, Verizon or any other. We have recommended Pure Talk to so many people. Thank you for YOUR service!!

I purchased a phone from PureTalk for my husband that turned out to be defective. When I contacted Customer Service, I was told they could not assist because the device was “under the manufacturer’s warranty.” However, the manufacturer required me to ship the phone back at my own expense and wait more than five weeks for an evaluation, with no guarantee of a replacement.

After hours spent troubleshooting, PureTalk offered no accountability for selling a phone that never worked properly. When I canceled my plan, I was charged over $60 for canceling “outside of the warranty period,” even though I canceled within the first year and had paid for the phone’s warranty.

I requested to speak with a manager, but she declined to take the call and stated there was nothing they could do because “that’s their policy.”

Based on this experience — defective device, lack of support, and additional charges — I cannot recommend PureTalk.

I have very bad connections through Pure Talk. My local calls to friends are constantly dropped. When Pure Talk tries to text me, I never receive any of their texts. I can receive texts fron locals. I tried to transfer my service to Spectrum keeping my phone number. They would not give me the transfer pin to tranfer my service. They referred me to loss prevention and said they will call you. Loss prevention never called. I am still waiting 3 days later. I was hung up by reps from Pure Talk when I tried to transfer my service. I am forced to get a new number from Spectrum. Pure Talk reps will do everthing to frustrate you. They never have any solutions. They just use delaying tactics. Their service is substandard and they are rude. I am so glad to be changing my carrier

Drove into Canada for some killer fish n chips & 1 lb of onion rings (just a day trip). Dialed 611 & the for $10 they set the wife’s iPhone for roaming. Worked great. Excellent coverage!

No matter Who owns or Who advertises for PURE TALK...ITS A PURE LIE! PURE TALK is the worse company I've had the displeasure of doing business with...The ONLY LINE THEY ANSWER FAST IS THE ONE TO SIGN YOU UP & TAKE YOUR MONEY!!!
I had to get my STATE ATTORNEY GENERAL OFFICE TO GET MY MONEY BACK WHEN THE PURE TALK SYSTEM DID NOT WORK OUTSIDE RALEIGH NC

DONT TRUST THE GOOGLE REVIEWS...PURE TALK PAYS GOOGLE TO REMOVE THE NEGATIVE REVIEWS...

●● PULL UP PURE TALK ON THE BETTER BUSINESS BUREAU REVIEW WEBSITE YOU WANT TO SEE THE TRUTH ABOUT HOW HORRIBLE PURE TALK IS...

●● THE ONLY THING PURE TALK IS GOOD AT IS TAKING YOUR MONEY!!

●● ASK MY MOTHER...LOLX2

Professional and courteous service. Turns out IPhone had a hardware fault however PureTalk helped me set up my old phone as a back up while the new phone gets fixed under warranty. No loss in service, took about 30 minutes, no additional cost. For $30/month I’m saving a lot over ATT and get better service.

They recognized the issue we had and had it fixed within minutes. Pure Talk has always been there when we needed them.

Excellent customer service. You get a person in just a few minutes (or less). They are ALWAYS kind and patient. They say their names and where they are located in the US clearly. It's so wonderful to have great customer service and such!

Great service. Love Mike Rowe’s ads and agree!!

I needed to change my plan due to changes in my life. They helped me get the best plan for me and it even saved me some money. I love PureTalk. I live in Central Ohio and I always have great service and the price is hard to beat.

Missy in FL is amazing. My VENMO was hacked and I unfortunately transferred all of my money in the account before the hack. Missy worked for over 30 minutes on figuring out a way to help me. She went above and beyond my expectations. Very helpful and kind. I’ve been a long time customer and have always paid my bills on time. Missy and pure talk showed me they care about loyal customers.

8/16/26 Puretalk can also file a claim instead of trying to leave me holding the bag. Ball is in their court. I'm done.

8/14/26....My reply to A.M. A, yes, I already knew all of that. My recorded call with Mary has that discovery on it. You missed my point or ignored it? I'm not sure, but that was not the help that should be offered. You know I have email, right? I don't think this is the platform to go back and forth. I received an email from trustpilot with a link to send PT my info and I did that. Not sure why since I have been a client and you have my info already, but until now, I have heard nothing. So, at this point, my review stands. I have no way to contact you, so unless you plan to tell me that because there is proof that I did send it back, I don't control USPS, and it's through no fault of my own this happened, and I will not be billed for that phone nor the monthly payment on it, we are done. If you do plan to tell me that, contact me through email,.pls. This is not appropriate.

I never expected to write a negative review about PURETALK USA but here I am.
On 6/25/26, ( I'm not sure, but it took several days before I got it. This situation was a was doomed from day one. ) I financed a new iPhone 16 Plus inhouse through Puretalk.
I did not like an iPhone, so I returned it via USPS, got a tracking #, bought insurance over the actual cost, and sent it Ground Advantage on July 17.
I checked tracking almost daily and once I read it was received at 11100 Alcovy Rd, Covington, Ga, I called CS @ PT. The 1st, 2nd and 3rd CS rep lead me to believe they also tracked it, found it was in PT possession & reassured me that once intake completed their check, it would be credited back to my acct. I still wanted a new phone, so I called several more times checking the hold up. I have NO idea what happened between that 3rd CS rep and the last few but the last reps sang a different tune.
AND, NOT ONE OF THEM WROTE THE 1ST NOTE ABOUT OUR CONVERSATIONS NOR BOTHERED TO ENTER MY TRACKING NUMBER IN THE NOTES OF MY RECORD. I'll address this first. ( I still stand by the Reps being kind, except one )
Every job I have ever had went with this statement, "If it's not documented, it did not happen". Imagine how that would have flown over had I been that lazy documenting clinical treatments or info on my patients!
As you can guess, the phone was now no where to be found, I was having a lot of difficulty locating my tracking receipt, which would not have been an issue had just ONE CS REP BOTHERED TO ENTER IT IN THE NOTES OF MY RECORDS. CS across the board have come to depend on "recorded conversations" to CYA, yet not one has bothered to have those recordings pulled. AND, it is now past the 30 day return window.
This is where I seriously became disheartened with Puretalk. They now have actually tracked the phone, it is not there. USPS is showing that it is still in their Atlanta Hub waiting to ship to the next destination. It is noted to have been there since 7/17/26 and today is 8/11/26. USPS is just as accountable for being, well, unhelpful. Don't even get me started here about the " I could care less attitudes" coming from the Russell Pkwy PO and calling the main number.
So, we are looking at almost 30 days of no one doing anything to move that phone. Nevermind that I paid $31 to make sure that phone was delivered properly and on time.
So, PT states I WILL BE BILLED for my contracted payment, and WILL BE BILLED FOR THE ENTIRE COST OF THAT PHONE.
SMH, I don't think so!
They have proof that I returned the phone, and through no fault of mine it is apparently hanging in limbo, yet IM THE ONE BEING PUNISHED?? What kind of screwed up crap is that? What happened to loyalty? Oh, I've written many reviews singing their praises and paid my bills on time and every month for years. It WON'T happen , again!
They lost a loyal customer over this, and I'm willing to bet not one supervisor on up the food chain will care.
This is NO WAY to treat a customer or fellow human being when proof is in the pudding.
SHAME ON YOU PURETALK! I can and will leave a negative review just as quickly as I will a positive one. But, I did not expect it to be PT USA getting one from me.
So, I have deleted my billing info, but I will continue to pay my NORMAL bill until I SWITCH providers. ( I was told the system will not process a partial payment. ) But, as long as I've made the attempt, whatcha gonna do? Go ahead and put it on my credit report. We will be battling that, too!
There was a time when companies worked and fought for you and with you. It saddens me this is not the normal anymore, CEOs now fight for the almighty dollar, no one really "cares" about the customer once the call ends and this generation of ungrateful, you can be replaced, selfish individuals, is why our great nation is going to Hell in a handbasket.
I WAS proud to be buying AMERICAN. You see how that turned out!

Had to purchase a new phone. I was pleased with the service I received and the knowledge the representative had. I made the purchase I wanted and was checked out with out wasting time.

US based customer service agent that I could fully understand.

Great Customer Service. I get unlimited plus identity protection and device protection for about $80.00 a month

I have had Pure Talk about a year now and it’s a wonderful experience/Company. I spoke with Preston this morning regarding an issue. He was very helpful, knowledgeable and answered on the first ring. I highly recommend this company. You actually get a person! Most all other companies answer with AI and can’t seem to help. Thank goodness Pure talk is the way Phone Companies used to be! Thanks Preston

Great company! Excellent cell coverage, reasonable pricing. Whenever I have questions the customer service is always helpful and solves any issues.

This company is quick to answer and address your issue with pleasant people,understanding of solutions and all with professional ,efficient and timely resolutions.

I spoke with a real person right away
Her name was Cheyanne and she couldn't have been nicer or more professional. She went above and beyond to help me get exactly what I needed. Their customer service is exceptional ( and their prices are great, too!)