Purolator Reviews 

Very disappointing service. My package was originally scheduled for home delivery, but instead of delivering it on time, Purolator kept changing the delivery status and finally sent it to a pickup location. I had already requested delivery at home and was expecting it today, but it never arrived.you waste my time I have work but I take off today because of you .

Poor communication, unprofessional handling of packages, and no respect for customers’ time. This company cannot be trusted for reliable delivery service. I wasted my time waiting for my package and still did not receive it as promised.

I would not recommend Purolator to anyone. Very poor customer service and lack of professionalism & communication should be implemented not like okey will do but end of day you take the delivery back to pick notification this is really unacceptable and bad company your staff all of you !!
⭐ 1/5

If I could give Purolator zero stars, I would.
A package shipped from ONE HOUR AWAY arrived in my city the same day. Fantastic start. Then it apparently entered a witness protection program.
For SEVEN DAYS it has sat at a facility TEN MINUTES FROM MY HOUSE without ever being loaded onto a delivery truck. Seven days. Not delayed by weather. Not crossing an ocean. Not being transported by mule through the Rockies. Just... existing. Somewhere. Motionless.
After multiple contacts, the official response is now that there's a "trace" on it. A trace. As if this is a cold case from a true crime documentary and detectives need 48 more hours to determine the whereabouts of the box they themselves scanned into the facility and never scanned out of.
Here's a helpful clue for the investigation: I don't have it.
The tracking shows it arrived. The tracking does not show it left. The package did not teleport into another dimension. It is either sitting on a shelf, under a shelf, behind a shelf, or has become the shelf.
I've watched houseplants grow faster than this delivery process.
At this point, I fully expect my package to arrive with a beard, a mortgage, and stories about where it was during its seven-day spiritual journey through the Purolator distribution network.
Absolutely maddening.

They Never gave me notice that I needed to sign my package. The guy arrived, and he never even knocked! Then they leave a note that says I have to pick it up in TWO DAYS. TWO!! I would leave zero stars if I could. I tracked it, and it said "attempted delivery". You never even tried to deliver my package.

They just decided not to deliver my Insulin pump supplies because the road was close (and provided no alternative or pick up point). They are litterally actively endangering me. This is also not the first time. If you are a corporation shipping medical supplies through Purolator, find a different carrier. They do not care about what they are delivering.

I have never had Purolator tried to reach me with any package, ever. This time was no different. All they do is stick a ticket on the outside apartment door and bugger off. Amazon, by contrast, lets me know where the driver is. I can trace my package. They stand outside and call me on their cell (buzzer doesn't work). I am elderly and disabled and can barely walk and don't drive. I also misplaced my government ID. Even my birth certificate so I can't get a new government ID, which is what they demand to see if you pickup. They are the worst of all currier services. Now my TV will never work again because Telus can't get the new equipment to me.

Worst courier service I've ever dealt with. Stayed home all day waiting for a package, only to get a fake "attempted delivery" notification claiming nobody was home. Complete nonsense, no knock, no doorbell, no delivery attempt.

This keeps happening over and over again. If you have no intention of delivering the package, at least be honest about it. Absolutely unacceptable service, don't know how this company is still around.

Disconnection on my package. I called to inquire and got a reply of just deal with you’ll get your package when you get it. Sick and tired of this company and their I don’t give a shit attitude. Nobody should be using this company. Everyone should boycott Purolator

To lazy to deliver to my house and "attempted" to deliver twice even though they didn't

Very incompetent. Do not choose this carrier!

If I could leave zero stars thats what I would leave. Worst worst worst delivery service imaginable. Made zero attempt to deliver, just left their stupid attempted to deliver slip on the door. I was sitting in my kitchen when they supposedly attempted to deliver. Now they want me to pick it up tomorrow???? What exactly is it you purolator employees get paid to do???? Apparently drive around the city handing out slips???? Absolutely horrible delivery service. HORRIBLE!!!!!!!!!@

The service was terrible, and the customer service team really didn't help much. It’s actually quite shocking—even their automated phone system sounds kind of condescending. It’s pretty hard to believe a company would operate like this; honestly, they might be better off just closing up their business !

I was home on June 15 during the time Purolator Canada claims a delivery was attempted at my British Columbia address at 4:06 pm. I was home with my dog, who reliably alerts me whenever a delivery arrives — he did not bark, I did not hear anyone knock, and our doorbell was never used. My doorbell camera recorded activity throughout the afternoon and there is no footage of a courier arriving or approaching the door. I'm disappointed that the tracking shows a failed attempt when no attempt was made, and I hope Purolator Canada improves its delivery reporting accuracy and accountability for BC customers who rely on timely deliveries.

Archaic company. Customer service reps refuse to admit their service is subpar. Hence recurring issues continue to happen for years till this day.

Purolator is single-handedly the worse shipping service available in Canada. Their system doesn't even acknowledge that my area of the country exists, which is literally just rural manitoba on a military base. When we end up with packages being shipped through Purolator, they'll make zero attempts to properly deliver unless you're actively outside waiting for them all day. Most people around this area don't even get their packages because purolator can't be assed to hire people who know the local area well enough to navigate.

The best part is how there is frequent issues in regards to "wrong address" that have always just been issues on Purolator's end. My recent delivery's postal code didn't exist apparently. Yet, when i went to change the pickup point, the pickup point I had originally selected (with the exact same address) popped up and fixed the "wrong address" error. That's truly bizarre considering it was the EXACT same pickup point I selected, zero errors in the address. Googling the address or putting it in maps brought you to it.

Every single department in this company is flat out incompetent. I had to phone support today because after fixing the address, they then proceeded to send me two more errors now stating that the "company name" was wrong. Company name? This was a pickup point package under my name.
Support? An Indian man who can hardly speak English who has zero concept of what this error even means. He continuously tries to explain that I changed the address and it went through. That wasn't what I was calling about. I was calling about the "incomplete/incorrect company name" error which has NOTHING to do with the address change. After eight minutes he still could not comprehend what was being explained to him. I could hear a bunch of them talking in the background in a foreign language, and yet they STILL couldn't figure out what the issue was and kept addressing only the address error (which I had already fixed.) They kept repeating "it's okay it went through" to get me off the phone when I'd try to explain it wasn't the address change I was having issues with.. Such an embarrassment to have that be your customer support. Why is it impossible to get into contact with a human who has a good grasp of the English language? That is truly not asking for much in customer service setting.

If you choose to use purolator to ship your packages, you might as well just flat out tell the recipient you hate them.

I am extremely disappointed with this courier service. I paid an additional $350 for express shipping and was promised that my package would be delivered by June 11. The package was not delivered on time, and I have received no satisfactory explanation for the delay.

What makes this even more frustrating is that the company refuses to provide a refund for the express shipping charges despite failing to meet the guaranteed delivery date. On top of that, they are asking for additional money to have the package delivered sooner.

Charging customers for an expedited service and then failing to deliver as promised, while refusing refunds and requesting extra fees, is completely unacceptable. I would strongly advise others to be cautious when dealing with this company.

I expect a full explanation and appropriate compensation for the service that was not provided as advertised.

Horrible delivery experience would not recommend Purolator at all if other options are available! Your package will not come on time or right day and if you try and call they can’t tell you anything besides what you could see for yourself on your profile

The worst possible courier service. No one showed up at our door. No helpful customer service. Just simple: it was delayed

I was waiting for a package and I was home the driver didn't buzz to get into the building the driver just left a delivery note saying sorry we missed you. I took the day off from work just because I knew the package was coming. I called customer service and the lady on the phone said that she would reschedule it for the next business day and I ask if she can schedule it for the evenings she said she can't and doesn't know when the driver will be there. I work long hours and really can't afford to take days off because of this economy.
Very disappointed do not use this company
Side note it has happened to me before with this company. Worst delivery company in the world

★☆☆☆☆

I purchased an item a week ago and waited patiently for delivery. Purolator provided detailed tracking updates from Quebec all the way to my city, which gave me confidence that the shipment was being properly managed.

On June 11, the package was marked “On Vehicle for Delivery” at 8:22 AM and the estimated delivery date remained June 11 throughout the day.

Based on that information, I stayed home and waited for the delivery until the evening.

No phone call, no email, no text message, and no tracking update informed me that the delivery would not happen.

I only discovered there was a problem after contacting customer service myself at approximately 7:30 PM.

I was then told there was a driver issue and that delivery would be postponed until the next day.

Delays happen. What is unacceptable is expecting customers to wait all day while providing no notification and leaving inaccurate delivery information active in the tracking system.

Your website says:

“It’s not a package. It’s a promise.”

Unfortunately, in my experience, the promise ended where communication should have begun.

Purolator, you guys should spend $$$ on your website helping customers guiding where your drop off locations are located.