Putnams Reviews 

139
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent service, especially the cushion refilling process that transforms old sofas into feeling new, saving them from buying replacements. Many appreciate the quick turnaround and helpful, informative staff, describing the service as efficient and professional, resulting in comfortable, renewed furniture. However, some customers noted concerns about certain products. A few found specific items, like bed wedges or pillows, uncomfortable, ineffective, or worsening pain, feeling they were not worth the high price. Additionally, some reviewers were not happy with customer service, describing interactions as unhelpful or dismissive when issues arose.

What people talk about most

Product

Clients share ambiguous opinions on product quality and effectiveness, with many praising items like refilled... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising high-quality, well-made... See more

Service

Reviewers highlight positive aspects of service, with many describing it as excellent from start to finish.... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers reporting excellent experiences,... See more

Price

People report ambiguous experiences with price, with some customers finding pricing to be top-notch,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A brilliant experience, start to finish! The timescales were excellent- quote to delivery of our refilled cushions only took 19 days and were so reasonably priced. We’ve got our dream Loaf sofa back t... See more

Rated 5 out of 5 stars

We had a sofa that had always been uncomfortable from the day it was delivered. The cushions needed constant plumping and it got to a point that I avoided sitting on it due to the fact it was giving... See more

Rated 5 out of 5 stars

I would not hesitate to recommend this company. I had some worn out saggy cushions on a sofa I'm still very fond of and wasn't sure what to do. I read good things about Putnams online, called them and... See more

Company replied

Rated 5 out of 5 stars

From the moment I first contacted Putnams they were so helpful and responsive. After a few years of constant plumping, we wanted to change the fillings from feather to foam in our loaf sofa.. we... See more

Company replied


Company details

  1. Health and beauty shop
  2. Homewares Shop
  3. Mobility equipment supplier

Written by the company

Since 1979 we have been hand crafting comfort solutions in the UK. Our business is family-run (now run by the second generation). Have a problem or need a question answered? Call humans in our factory office on 01752 345678, we answer within a few rings. Our products include but are not limited to; pillows, toppers & duvets. Based in Devon, UK.


Contact info

4.1

Great

TrustScore 4 out of 5

139 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.1

All reviews

(139)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Graphite Latex Pillow - Height Adjustable

The product arrived quickly and it was fairly reasonable given the normal cost of latex pillows....however, there is absolutely no world in which the pillow is even remotely comfortable or useable. Of course, I am not allowed to return in so into landfill it goes. Good one guys!

8 December 2022
Unprompted review
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Reply from Putnams

Hello L, thank you for taking the time to leave us a review. Our pillows come out in sealed hygiene bags. You can try the pillow whilst still in the thin bag. Unfortunately once removed from the bag the item is no longer returnable. The latex pillow is on the firmer side as advised in the description.

Rated 5 out of 5 stars

Best spend money ever

My son have a bad reflux and asthma and recently purchaced wedge pillow helped him so much.... he has such blissfull sleeps at night now... thanks so much to Putnams....

5 December 2022
Unprompted review
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Reply from Putnams

Hello Jolanta, thank you for taking the time to leave us a 5* review. We are so pleased to hear that our bed wedge is helping you sleep better! - The Putnams team

Rated 5 out of 5 stars

Neck pain completely absolved

I bought the neck support pillow from Putnams that ensures you sleep on your back with your neck aligned and not at an angle, it kind of creates a trough for your head.
Amazing quality and design. It has changed my life. I wish someone had told me years ago a product like this exists! It has made such a difference thinly sleep and neck/back pain.
I have now just ordered the orthopaedic foam mattress to support my back too!

14 August 2022
Unprompted review
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Reply from Putnams

Hello April, thank you for taking the time to write us a glowing 5* review. We are so glad you love our products! - The Putnams team

Rated 5 out of 5 stars

Great quality! Haven’t looked back

I ordered a bed wedge for my acid reflux as advised by my consultant. He recommended Putnams bed wedge and I haven't looked back since. Very good quality, made in the UK and comes with a 2 year guarantee. Thank you for letting me get a good nights sleep again.

6 August 2022
Unprompted review
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Reply from Putnams

Hello Jacob, thank you for taking the time to leave us a 5* review. We are glad to hear our bed wedge is helping you sleep better with your reflux. - The Putnams team

Rated 5 out of 5 stars

Comfy mattress and ajustable pillows

We have had the mattress for almost two years now and when we decided who to get some more pillows we came back to Putnams for this. Easy to adjust, which im told is great for stopping snoring.

5 July 2022
Unprompted review
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Reply from Putnams

Hello Jamie, thank you for the lovely review. We are glad you are a repeat customer and hope you enjoy your new pillows! - The Putnams team

Rated 1 out of 5 stars

The build quality is poor and adjustments not ergonomically set

I received a kneeling chair from this company last week. The quality was nothing like I expected. I was told that it had 2 adjustment settings. One is the hammer mechanism for sitting pad (the actual pegs that hold this are not screwed in, but glued together BTW and this takes all the weight) and the second for the kneeling pad. What they do not explain is that this second adjustment is a dis-assemble job. You have to take the chair apart and re-build to move the knee pad up or down. This is not an adjustment. Worse still, when you attempt this, the Allen key provided just goes around and around as the whole thing is one long metal bar with two screws at each end, which have screwed in by machine. There was not way for me to adjust anything.

I wrote to them asking for help on how. No response. I called a handyman on a Sunday to help me as I needed the chair urgently. He needed extra tools to dis-assemble the knee pad and put it together. I wrote the these people again saying that at least they should pay for the handyman who I had to call out. Not even an acknowledgement of my email.

The chair was badly packed, box was open when I found it at a neighbours dumped. If I want to return, I have to use all original packaging, arrange and pay for it myself. Not doable with the way they packed the chair.

The material used is bad quality, every bit of fluff in your house will stick to it. And, as the owner, of many Tempur memory foam products I can tell you for sure this memory foam they charge extra for is bad quality. The upholstery looks like my 5 year old did it, and the screws are so badly put in that wood underneath chair is damaged.

The chair will not last, I am stuck with it, and it is way too expensive for just a throw away item. Shame on them using the NHS as a brand to sell their bad quality product - saying the NHS recommends them, if they do they must be getting a very different chair than what I was sent.

Update: After I explained the issues with the chair, they agreed to give me my money back. And though I offered to be available for chair pick up, they choose to leave it here with me. At least the cost was covered though I am still without a chair that works for me. The adjustments are limited and for those needed support for medical reasons not fit for the job. The best I can say, is that once they accepted I was unhappy, they at least gave em a refund.

11 April 2022
Unprompted review
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Reply from Putnams

We fully refunded you for the chair. - the Putnams team

Rated 5 out of 5 stars

Great service and great products

Putnams have recently replaced the inner cushions on my DFS sofa, it is now like having a new sofa and amazingly comfortable. They have done a brilliant job and their customer service and turn around time is very impressive. I will definitely use them again and would not hesitate to recommend them. So, a big thank you to Putnams.

26 March 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer care, service & product

After writing to Putnams to say that I was finding my new Memory foam, neck support, pillow too firm and uncomfortable….. they immediately replaced it with a conventional foam one, free of charge!
I had great service from my original support pillow for many years and thought it time to replace it.
Back to blissful sleep again. Outstanding customer care, service & products. Thank you Team Putnams.

16 December 2021
Unprompted review
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Reply from Putnams

Hi Judi, thank you for the glowing review! Enjoy your pillow. - The Putnams team

Rated 5 out of 5 stars

Excellent Bed wedge for Acid Reflux

I purchased a latex foam topped wedge bed pillow for acid reflux. I love this product. It has stopped my acid reflux at night. Customer service is excellent with this company and so good that the products are made in 🇬🇧

16 November 2021
Unprompted review
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Reply from Putnams

Hi Sue, thank you for such a lovely review! Over the moon to hear about your reflux stopping and our customer service! - the Putnams team.

Rated 5 out of 5 stars

Really great experience with Putnams

Really great experience with Putnams, couldn't be happier with our sofa cushions!
Our 4-seater sofa base cushions had become flat and uncomfortable. Putnams have refilled them to exactly the right firmness, it's like having a new sofa back again.
From contact, discussing options to receiving the cushions (amazingly filled and delivered back to us within days of delivery to them) the service was second to none. Would definitely recommend.

6 November 2021
Unprompted review
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Reply from Putnams

Hi Debbie, thank you so much for taking the time to leave us a review. We are so pleased to hear that your sofa is like new again. - The Putnams team.

Rated 5 out of 5 stars

Wonderful the Bespoke Pressure Cushion…

Wonderful the Bespoke Pressure Cushion is great along with the excellent service.

4 November 2021
Unprompted review
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Reply from Putnams

Hello P Scahill, it was a pleasure to assist you with the design and manufacture of your bespoke pressure cushion. We are so pleased you are happy. - The Putnams team.

Rated 5 out of 5 stars

High quality of the products is why…

High quality of the products is why I've been sleeping with a Putnam pillow for years. I recently phoned and asked about buying one for my niece but smaller. Very helpful team, Quick delivery, she loves it!

19 October 2021
Unprompted review
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Reply from Putnams

Hello Carly, thank you for the lovely review. We are so glad you recommend our products to your family and continue to enjoy yours. :D - The Putnams team.

Rated 1 out of 5 stars

I purchased a bed wedge for my acid…

I purchased a bed wedge for my acid reflux, but after a couple of wks I noticed bed sores caused by this!! I have never suffered from them before and after removing it I am fine! I contacted them but they were not interested at all!! I was told to seek my Doctors advice . What ! Doctors advice for something their product was causing!! I don't think so!! AVOID AT ALL COSTS!! Look elsewhere. They do not care about the customer!!! Terrible Customer Service!!

17 October 2021
Unprompted review
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Reply from Putnams

Hello Joyce, thank you for your review. We sell thousands of bed wedges every year and have never been told that a bed wedge causes sores on the top of someones legs before. When using a bed wedge for acid reflux (at the top of your bed) it is not near or on your legs. We advised that you should speak to a medical professional regarding your bed sores as you were asking us for advice (which we cannot give as we are not medical professionals). I am sorry you are dissatisfied with our service. - The Putnams team

Rated 5 out of 5 stars

Excellent product!

I recently purchased the ‘Putnams Bed Wedge for Acid Reflux’ with the memory foam top and I can’t fault it! Prior to using this product, my acid reflux frequently woke me in the night, but since using this bed wedge I have been able to sleep without interruption! It has been a godsend and I would highly recommend it. The slope is so gradual that you hardly notice that you are raised in bed. ⭐️⭐️⭐️⭐️⭐️ five stars all the way!

11 October 2021
Unprompted review
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Reply from Putnams

Hello Emily, thank you for the glowing review! We are so pleased you are happy with your bed wedge! - The Putnams team.

Rated 5 out of 5 stars

The best customer service

Contacted Putnams regarding the best pillow to purchase for me as I have sleep apnoea. spoke to a very helpful advisor who I have to say got it spot on. very happy with the pillow, really helps with a full face CPAP mask. I then had an issue with one of the covers, I sent an email and got a response very quickly (which I missed), I then called their customer service line and spoke to lovely lady called Bubbles, who resolved the issue immediately. Amazing service, very good customer service and lightning delivery. I will definitely be buying from here again. Thank you.

1 October 2021
Unprompted review
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Reply from Putnams

Hello DFB, thank you for the glowing review! We are so pleased to hear how happy you are with your CPAP pillow and our service. - The Putnams team.

Rated 5 out of 5 stars

Lovely service

I recently purchased the V Pillow and I've loved it from day 1. Perfect to rest between my knees for sleeping but can be used in other positions too.
Putnams was great to deal with - quick and polite service! Thank you

13 April 2021
Unprompted review
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Reply from Putnams

Thank you for the lovely review Eszter. We are so pleased you are happy with your V Pillow and with our service! All the best! - The Putnams team.

Rated 5 out of 5 stars

First time customer

As a first time customer I have been very impressed with the polite, courteous and efficient service. I have also been delighted with the workmanship. I will be using Putnams again and would be happy to recommend to others.

12 April 2021
Unprompted review
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Reply from Putnams

Hello David. Thank you for the lovely review. We look forward to refilling your second set of sofa cushions! - The Putnams team.

Rated 5 out of 5 stars

Vulva Pressure Relief Cushion a great help and promptly despatched

I'm female and have had an indwelling catheter for two years now and find that sitting can be quite uncomfortable. Three different types of inflatable cushions provided free courtesy of the NHS did nothing to help - and then by chance I found Putnams. Looking through their easy to search website I discovered the vulva pressure relief cushion, so working on the anatomical theory that this might help I ordered one. It was despatched promptly and arrived two days later, and thankfully it has made a big difference so is well worth the money. Would definitely recommend it to those in a similar situation.

7 March 2021
Unprompted review
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Reply from Putnams

Hi Aileen, thank you for the lovely review. We are so pleased our cushion has helped you find comfort. - The Putnams team

Rated 5 out of 5 stars

Sofa repair

We had the internals of our sofa replaced with new foam which was done at very short notice by friendly and professional staff. Really good price and perfect workmanship. Thank you!!

13 February 2021
Unprompted review
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Reply from Putnams

Hi Jon, thank you for the lovely review. We are so pleased you are happy with your newly refilled leather cushions. - The Putnams team

Rated 5 out of 5 stars

I used Putnam's foam to bring my old…

I used Putnam's foam to bring my old sofa back to life. I can't recommend them enough. The team are very helpful throughout the sales process.

21 October 2020
Unprompted review
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Reply from Putnams

Hi James, thank you for the lovely review. We love re-filling sofa cushions and making sofa's look brand new again! Thank you for supporting a family-run UK manufacturing company. - The Putnams Team

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