A brilliant experience, start to finish! The timescales were excellent- quote to delivery of our refilled cushions only took 19 days and were so reasonably priced. We’ve got our dream Loaf sofa back t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Since 1979 we have been hand crafting comfort solutions in the UK. Our business is family-run (now run by the second generation). Have a problem or need a question answered? Call humans in our factory office on 01752 345678, we answer within a few rings. Our products include but are not limited to; pillows, toppers & duvets. Based in Devon, UK.
Contact info
Eastern Wood Road, Langage Ind Est, PL7 5ET, Plympton, United Kingdom
- +441752345678
- info@putnams.co.uk
- www.putnams.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Graphite Latex Pillow - Height Adjustable
The product arrived quickly and it was fairly reasonable given the normal cost of latex pillows....however, there is absolutely no world in which the pillow is even remotely comfortable or useable. Of course, I am not allowed to return in so into landfill it goes. Good one guys!

Reply from Putnams
Best spend money ever
My son have a bad reflux and asthma and recently purchaced wedge pillow helped him so much.... he has such blissfull sleeps at night now... thanks so much to Putnams....

Reply from Putnams
Neck pain completely absolved
I bought the neck support pillow from Putnams that ensures you sleep on your back with your neck aligned and not at an angle, it kind of creates a trough for your head.
Amazing quality and design. It has changed my life. I wish someone had told me years ago a product like this exists! It has made such a difference thinly sleep and neck/back pain.
I have now just ordered the orthopaedic foam mattress to support my back too!

Reply from Putnams
Great quality! Haven’t looked back
I ordered a bed wedge for my acid reflux as advised by my consultant. He recommended Putnams bed wedge and I haven't looked back since. Very good quality, made in the UK and comes with a 2 year guarantee. Thank you for letting me get a good nights sleep again.

Reply from Putnams
Comfy mattress and ajustable pillows
We have had the mattress for almost two years now and when we decided who to get some more pillows we came back to Putnams for this. Easy to adjust, which im told is great for stopping snoring.

Reply from Putnams
The build quality is poor and adjustments not ergonomically set
I received a kneeling chair from this company last week. The quality was nothing like I expected. I was told that it had 2 adjustment settings. One is the hammer mechanism for sitting pad (the actual pegs that hold this are not screwed in, but glued together BTW and this takes all the weight) and the second for the kneeling pad. What they do not explain is that this second adjustment is a dis-assemble job. You have to take the chair apart and re-build to move the knee pad up or down. This is not an adjustment. Worse still, when you attempt this, the Allen key provided just goes around and around as the whole thing is one long metal bar with two screws at each end, which have screwed in by machine. There was not way for me to adjust anything.
I wrote to them asking for help on how. No response. I called a handyman on a Sunday to help me as I needed the chair urgently. He needed extra tools to dis-assemble the knee pad and put it together. I wrote the these people again saying that at least they should pay for the handyman who I had to call out. Not even an acknowledgement of my email.
The chair was badly packed, box was open when I found it at a neighbours dumped. If I want to return, I have to use all original packaging, arrange and pay for it myself. Not doable with the way they packed the chair.
The material used is bad quality, every bit of fluff in your house will stick to it. And, as the owner, of many Tempur memory foam products I can tell you for sure this memory foam they charge extra for is bad quality. The upholstery looks like my 5 year old did it, and the screws are so badly put in that wood underneath chair is damaged.
The chair will not last, I am stuck with it, and it is way too expensive for just a throw away item. Shame on them using the NHS as a brand to sell their bad quality product - saying the NHS recommends them, if they do they must be getting a very different chair than what I was sent.
Update: After I explained the issues with the chair, they agreed to give me my money back. And though I offered to be available for chair pick up, they choose to leave it here with me. At least the cost was covered though I am still without a chair that works for me. The adjustments are limited and for those needed support for medical reasons not fit for the job. The best I can say, is that once they accepted I was unhappy, they at least gave em a refund.

Reply from Putnams
Great service and great products
Putnams have recently replaced the inner cushions on my DFS sofa, it is now like having a new sofa and amazingly comfortable. They have done a brilliant job and their customer service and turn around time is very impressive. I will definitely use them again and would not hesitate to recommend them. So, a big thank you to Putnams.
Excellent customer care, service & product
After writing to Putnams to say that I was finding my new Memory foam, neck support, pillow too firm and uncomfortable….. they immediately replaced it with a conventional foam one, free of charge!
I had great service from my original support pillow for many years and thought it time to replace it.
Back to blissful sleep again. Outstanding customer care, service & products. Thank you Team Putnams.

Reply from Putnams
Excellent Bed wedge for Acid Reflux
I purchased a latex foam topped wedge bed pillow for acid reflux. I love this product. It has stopped my acid reflux at night. Customer service is excellent with this company and so good that the products are made in 🇬🇧

Reply from Putnams
Really great experience with Putnams
Really great experience with Putnams, couldn't be happier with our sofa cushions!
Our 4-seater sofa base cushions had become flat and uncomfortable. Putnams have refilled them to exactly the right firmness, it's like having a new sofa back again.
From contact, discussing options to receiving the cushions (amazingly filled and delivered back to us within days of delivery to them) the service was second to none. Would definitely recommend.

Reply from Putnams
Wonderful the Bespoke Pressure Cushion…
Wonderful the Bespoke Pressure Cushion is great along with the excellent service.

Reply from Putnams
High quality of the products is why…
High quality of the products is why I've been sleeping with a Putnam pillow for years. I recently phoned and asked about buying one for my niece but smaller. Very helpful team, Quick delivery, she loves it!

Reply from Putnams
I purchased a bed wedge for my acid…
I purchased a bed wedge for my acid reflux, but after a couple of wks I noticed bed sores caused by this!! I have never suffered from them before and after removing it I am fine! I contacted them but they were not interested at all!! I was told to seek my Doctors advice . What ! Doctors advice for something their product was causing!! I don't think so!! AVOID AT ALL COSTS!! Look elsewhere. They do not care about the customer!!! Terrible Customer Service!!

Reply from Putnams
Excellent product!
I recently purchased the ‘Putnams Bed Wedge for Acid Reflux’ with the memory foam top and I can’t fault it! Prior to using this product, my acid reflux frequently woke me in the night, but since using this bed wedge I have been able to sleep without interruption! It has been a godsend and I would highly recommend it. The slope is so gradual that you hardly notice that you are raised in bed. ⭐️⭐️⭐️⭐️⭐️ five stars all the way!

Reply from Putnams
The best customer service
Contacted Putnams regarding the best pillow to purchase for me as I have sleep apnoea. spoke to a very helpful advisor who I have to say got it spot on. very happy with the pillow, really helps with a full face CPAP mask. I then had an issue with one of the covers, I sent an email and got a response very quickly (which I missed), I then called their customer service line and spoke to lovely lady called Bubbles, who resolved the issue immediately. Amazing service, very good customer service and lightning delivery. I will definitely be buying from here again. Thank you.

Reply from Putnams
Lovely service
I recently purchased the V Pillow and I've loved it from day 1. Perfect to rest between my knees for sleeping but can be used in other positions too.
Putnams was great to deal with - quick and polite service! Thank you

Reply from Putnams
First time customer
As a first time customer I have been very impressed with the polite, courteous and efficient service. I have also been delighted with the workmanship. I will be using Putnams again and would be happy to recommend to others.

Reply from Putnams
Vulva Pressure Relief Cushion a great help and promptly despatched
I'm female and have had an indwelling catheter for two years now and find that sitting can be quite uncomfortable. Three different types of inflatable cushions provided free courtesy of the NHS did nothing to help - and then by chance I found Putnams. Looking through their easy to search website I discovered the vulva pressure relief cushion, so working on the anatomical theory that this might help I ordered one. It was despatched promptly and arrived two days later, and thankfully it has made a big difference so is well worth the money. Would definitely recommend it to those in a similar situation.

Reply from Putnams
Sofa repair
We had the internals of our sofa replaced with new foam which was done at very short notice by friendly and professional staff. Really good price and perfect workmanship. Thank you!!

Reply from Putnams
I used Putnam's foam to bring my old…
I used Putnam's foam to bring my old sofa back to life. I can't recommend them enough. The team are very helpful throughout the sales process.

Reply from Putnams
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







