Questor Insurance Reviews 

20,060
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,695 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the very reasonable prices and the simple, automated renewal process that saves money compared to rental desks. Many people find the website extremely easy to use, allowing them to quickly arrange car hire excess insurance and clearly understand coverage options. Travelers value the prompt assistance and efficient support provided when managing their annual policies or multi-trip protections. However, some customers also noted demanding paperwork requests or frustrating difficulties with refunds when handling claims through the department. A few reviewers experienced friction or felt that the strict documentation rules made the reimbursement process unnecessarily complicated.

What people talk about most

Price

Customers report widespread satisfaction and appreciation regarding competitive and reasonable pricing... See more

User experience

Consumers find user experience to be very positive, highlighting a straightforward and simple process to... See more

Service

Customers consistently note positive experiences with service, highlighting a straightforward and efficient... See more

Claim

Reviewers mention positive feedback about claim experiences, noting that the process is generally very... See more

Subscription

Clients share positive opinions on subscription, highlighting a very straightforward and quick renewal... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My hire car excess insurance was very easy to arrange online and was reasonably priced. In about the third year of cover I made a claim having experienced a cracked windscreen for which the car hire c... See more

Rated 5 out of 5 stars

Nice to see some companies reward for loyalty. Well done. Shame I had to argue with Europcar when faced with the ‘Hard Sell’ trying to make me spend 1200 euros on car insurance that i did not want. T... See more

Rated 5 out of 5 stars

I’ve been using Questor insurance for a few years now and always found them straightforward and easy to deal with. Fortunately, I have never had to make a claim, but have peace of mind knowing they wi... See more

Rated 5 out of 5 stars

I have bought this insurance for many years, mainly because it is a far cheaper way of ensuring you get the correct level of coverage around the world without paying some of the ridiculously high pric... See more


Company details

  1. #52 of 227 best companies in Insurance agency
  2. #13 of 38 best companies in Car rental service

Written by the company

At Questor Insurance we specialise in car hire excess insurance, giving you peace of mind when renting a vehicle. Our UK-based customer service team is happy to help with any queries, delivering unexpectedly personal service by phone, email or live chat. Although some providers may be a little cheaper, we believe the true value of insurance is proven at claim stage. Our simple online process makes submitting a claim fast and hassle-free, but there’s always someone to talk to should you need them. We pay over 95% of all claims presented and aim to settle your claim within a credit card cycle, and often much quicker. We’re proud of the excellent reviews our team consistently receives for their clear communication and regular updates. Transparency, reliability and great service are what set us apart. We’ve been in the business for over 18 years and customer care is at the heart of what we do. With Questor Insurance, you’re covered by a team that truly cares which is why thousands trust us to protect their car rental journeys worldwide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

20k reviews

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4.8

All reviews

(20,060)

1,700 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve had a really positive experience…

I’ve had a really positive experience with Questor Insurance. The service was professional, friendly, and straightforward from start to finish. Everything was explained clearly, and the process was quick and hassle-free. I really appreciated the helpful and responsive customer service. I would definitely recommend Questor Insurance to anyone looking for reliable insurance and good customer support.

9 August 2026
Rated 5 out of 5 stars

I've used Questor for years and they…

I've used Questor for years and they have saved me hundreds of £££. They save me money each time I buy their insurance, because the price is substantially lower than the Hire company's. And when I did have to claim they handled everything simply, quickly, and courteously. As well as saving me over £600 for the claim (which this year would have been north of £2k). Questor is slick, effective, and saves you money. I just miss talking to their wonderful customer service people!

6 August 2026
Rated 5 out of 5 stars

Confidence in your cover at a fraction of the price

I have used third party insurance before and it gives me the comfort of knowing that the exact details of the contract and cover is definitive rather than an over the counter rushed explanation of what’s not covered etc by the car hire staff. This process gives me certainty as well as value for money and in the unforeseen event of any claim you are dealing with a uk company with uk legislation.

8 August 2026
Rated 5 out of 5 stars

I’ve been using Questor insurance for a…

I’ve been using Questor insurance for a few years now and always found them straightforward and easy to deal with. Fortunately, I have never had to make a claim, but have peace of mind knowing they will help if needed. Most importantly, they are much cheaper than paying for cover at a rental company’s desk.

4 August 2026
Rated 5 out of 5 stars

Easy renewal process

Easy renewal process. It was great not having to go through all the options again and the data was brought forward from the previous year. Also good to see the previous years price with a reduction!

6 August 2026

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