My hire car excess insurance was very easy to arrange online and was reasonably priced. In about the third year of cover I made a claim having experienced a cracked windscreen for which the car hire c... See more
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Company details
- #52 of 227 best companies in Insurance agency
- #13 of 38 best companies in Car rental service
Written by the company
At Questor Insurance we specialise in car hire excess insurance, giving you peace of mind when renting a vehicle. Our UK-based customer service team is happy to help with any queries, delivering unexpectedly personal service by phone, email or live chat. Although some providers may be a little cheaper, we believe the true value of insurance is proven at claim stage. Our simple online process makes submitting a claim fast and hassle-free, but there’s always someone to talk to should you need them. We pay over 95% of all claims presented and aim to settle your claim within a credit card cycle, and often much quicker. We’re proud of the excellent reviews our team consistently receives for their clear communication and regular updates. Transparency, reliability and great service are what set us apart. We’ve been in the business for over 18 years and customer care is at the heart of what we do. With Questor Insurance, you’re covered by a team that truly cares which is why thousands trust us to protect their car rental journeys worldwide.
Contact info
Third Floor Riverside House, 40-46 High Street, ME14 1JH, Maidstone, United Kingdom
- 0330 094 4330
- assistance@questor-insurance.co.uk
- www.questor-insurance.co.uk
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I’ve had a really positive experience…
I’ve had a really positive experience with Questor Insurance. The service was professional, friendly, and straightforward from start to finish. Everything was explained clearly, and the process was quick and hassle-free. I really appreciated the helpful and responsive customer service. I would definitely recommend Questor Insurance to anyone looking for reliable insurance and good customer support.
Easy to understand
Easy to understand, uncomplicated and better value than the hire company offered.
Good value and easy claims process
Good value and when I have had to claim has been straightforward - paperwork requirements clear and if you can provide them claim settled with no fuss.
Fair and Simple cover
Always a fair price and very simple to revie and purchase
A god send to avoid being ripped off by unscrupulous hire companies when collecting a hire car
Very easy and clear process with…
Very easy and clear process with clearly laid out details
I've used Questor for years and they…
I've used Questor for years and they have saved me hundreds of £££. They save me money each time I buy their insurance, because the price is substantially lower than the Hire company's. And when I did have to claim they handled everything simply, quickly, and courteously. As well as saving me over £600 for the claim (which this year would have been north of £2k). Questor is slick, effective, and saves you money. I just miss talking to their wonderful customer service people!
Easy to do and fair price
Reminders just when needed prior to…
Reminders just when needed prior to renewal which was seamless with all the documentation available on renewal.
Confidence in your cover at a fraction of the price
I have used third party insurance before and it gives me the comfort of knowing that the exact details of the contract and cover is definitive rather than an over the counter rushed explanation of what’s not covered etc by the car hire staff. This process gives me certainty as well as value for money and in the unforeseen event of any claim you are dealing with a uk company with uk legislation.
Easy to speak to a person and knew what they were talking about
Wonderful company in the fact that a person answered very quickly and seems to know what they’re talking about. Made the whole process very simple. Haven’t had to claim yet on anything so that might be a different story.
Easy process to sign up for excess…
Easy process to sign up for excess protection cover.
Realtive easy to get the insurance
Realtive easy to get the insurance. The regions are a bit complicated, you select a region but where is the UK? It will become clear but why not simply list the countries for each region and that is it.
I’ve been using Questor insurance for a…
I’ve been using Questor insurance for a few years now and always found them straightforward and easy to deal with. Fortunately, I have never had to make a claim, but have peace of mind knowing they will help if needed. Most importantly, they are much cheaper than paying for cover at a rental company’s desk.
Very easy and quote seemed competitive
Fair price and very quick response.
Knowledgeable staff
We dealt with a lady called Millie. Really knew her stuff. Ask for her and if she's not available and her colleagues are even half as good, you'll probably still be satisfied.
Easy renewal process
Easy renewal process. It was great not having to go through all the options again and the data was brought forward from the previous year. Also good to see the previous years price with a reduction!
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