Ramsay World Travel Reviews 

1,365
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 135 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable, making the entire booking process smooth and stress-free. Travelers note that the team consistently secures competitive deals, offers valuable guidance, and organizes seamless itineraries with prompt responses. Some reviewers were not happy with poor communication, unhelpful staff attitudes, and difficulties when trying to resolve complaints or travel changes. A few consumers also mentioned encountering unexpected accommodation problems, missing details, or booking errors during their holiday preparations. These individuals felt that customer support could improve significantly when handling unexpected issues or emergency assistance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Holidays

Reviewers highlight positive aspects of holidays, describing the booking process as easy and stress-free with... See more

Service

Users describe positive interactions with service, highlighting professional and efficient assistance from... See more

Booking process

Customers consistently report positive experiences with the booking process, highlighting smooth and... See more

Customer service

Consumers find customer service to be positive and helpful, noting that nothing is ever too much trouble for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nick in the Aberdeen office really listened to what we were looking for and highlighted issues we should consider e.g. summer operating times for the cable cars. We were looking to do fly drive but af... See more

Rated 5 out of 5 stars

We have used Ramsay Travel Aberdeen for many years and Paul is just amazing. He knows what we are looking for and never gets annoyed when we change hotels. He has made booking Thailand so easy and we... See more

Rated 5 out of 5 stars

As always a very attentive service from Hamish et al at Ramsay World Travel. Booked a holiday to Florida for the family via Virgin Atlantic in September however was diagnosed with illness 14 weeks bef... See more

Rated 5 out of 5 stars

Matt Breen was incredible nothing was too much despite me changing my mind 100 times he was so patient and responded to every request so quickly. I cannot recommend Ramsay World Travel and Matt enough... See more


Company details

  1. Travel agent

Information provided by various external sources

Independent Travel agent with over 30 Years Experience . Fantastic Value for Money and service Provided .


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(1,365)

125 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service from Ramsey Travel Aberdeen, special thanks to Paul who went the extra mile for us again!!!

6 February 2026
Unprompted review
Rated 5 out of 5 stars

ONE STOP SHOP

We found a holiday on the Facebook site and our enquiry was handled by Laura. We gave her all the details and she checked out the holiday adding all our requirements.
Laura, as promised, got back to us by the end of the day, confirming all the booking details at a fantastic price. (This quote was for 2x adults, 1x child, 7 nights & worth pointing out that other travel companies prices like for like, were more expensive.)
Laura was friendly, helpful & professional which added to a very easy booking process. In all, a great experience booking a surprise holiday for our granddaughter. Many thanks!

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Our tailor made Europe 2026 trip

Nick in the Aberdeen office really listened to what we were looking for and highlighted issues we should consider e.g. summer operating times for the cable cars. We were looking to do fly drive but after Nick's investigations this was ruled out as too expensive. We are now using trains which will be more relaxing. All the recommended hotels look really nice and fit our budget. This was a complex itinerary which Nick has put together and we thank him for that.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Paul never fails

We deal with Paul when we travel, we trust his advice. We have never been disappointed where we have gone. Paul knows what we like we have gone looking for a Europe destination and ended up in Mexico.
We were shown 4 holidays, we booked one then the following day booked another

31 January 2026
Unprompted review
Rated 4 out of 5 stars

Always very responsive to emails…

Always very responsive to emails regarding bookings from offers on deals. Reliable efficient service given. Nothing is a bother for them and answer all questions satisfactorily. Have used many times now all different branches too . Same quality of service each time.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Best travel Company.

We have used Ramsay Travel Aberdeen for many years and Paul is just amazing. He knows what we are looking for and never gets annoyed when we change hotels. He has made booking Thailand so easy and we would recommend him and Ramsay to all our friends. Everytime we have been in, every staff member has been welcoming and very very polite. I have no bad things to say about thank you Ramsay Travel and Paul for all your wonderful help and kindness.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from Lewis Turnbull. Cost effective and found exactly what we were looking for. Would definitely recommend .

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Matt Breen was incredible nothing was…

Matt Breen was incredible nothing was too much despite me changing my mind 100 times he was so patient and responded to every request so quickly. I cannot recommend Ramsay World Travel and Matt enough! Hopefully the first of many bookings. I always usually us love holidays but wont be going forward.

16 January 2026
Unprompted review

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