Ramsay World Travel Reviews 

1,365
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 135 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable, making the entire booking process smooth and stress-free. Travelers note that the team consistently secures competitive deals, offers valuable guidance, and organizes seamless itineraries with prompt responses. Some reviewers were not happy with poor communication, unhelpful staff attitudes, and difficulties when trying to resolve complaints or travel changes. A few consumers also mentioned encountering unexpected accommodation problems, missing details, or booking errors during their holiday preparations. These individuals felt that customer support could improve significantly when handling unexpected issues or emergency assistance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Holidays

Reviewers highlight positive aspects of holidays, describing the booking process as easy and stress-free with... See more

Service

Users describe positive interactions with service, highlighting professional and efficient assistance from... See more

Booking process

Customers consistently report positive experiences with the booking process, highlighting smooth and... See more

Customer service

Consumers find customer service to be positive and helpful, noting that nothing is ever too much trouble for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nick in the Aberdeen office really listened to what we were looking for and highlighted issues we should consider e.g. summer operating times for the cable cars. We were looking to do fly drive but af... See more

Rated 5 out of 5 stars

We have used Ramsay Travel Aberdeen for many years and Paul is just amazing. He knows what we are looking for and never gets annoyed when we change hotels. He has made booking Thailand so easy and we... See more

Rated 5 out of 5 stars

As always a very attentive service from Hamish et al at Ramsay World Travel. Booked a holiday to Florida for the family via Virgin Atlantic in September however was diagnosed with illness 14 weeks bef... See more

Rated 5 out of 5 stars

Matt Breen was incredible nothing was too much despite me changing my mind 100 times he was so patient and responded to every request so quickly. I cannot recommend Ramsay World Travel and Matt enough... See more


Company details

  1. Travel agent

Information provided by various external sources

Independent Travel agent with over 30 Years Experience . Fantastic Value for Money and service Provided .


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(1,365)

125 reviews in the last 12 months

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Rated 5 out of 5 stars

We obtained numerous quotes for our…

We obtained numerous quotes for our trip and Ramsay came with the best quote with the better hotels. That was without asking us about our other quotes. Daniel obtained our quote very quickly. Teigan had everything booked and sorted very quickly also. Would highly recommend

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Paige

Paige, and Ramsay World Travel were brilliant, worked hard to get the best deal and kept me updated

7 December 2025
Unprompted review
Rated 5 out of 5 stars

Best deal holidays

We always look on line for our holidays then phone or visit Ramsay Travel where we are always treated the best and have never failed to get the perfect holiday The staff are so friendly and helpful manage to get the best deals possible for us.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Very Helpful!

I had a lot of back and forth while deciding what tickets to get for the Grand Prix in Zandvoort, Ethan Megson was extremely helpful throughout the process. Great service & I'm looking forward to next year!

2 December 2025
Unprompted review
Rated 1 out of 5 stars

Go local? Never again. Unprofessional.

My daughter and her friend booked a cruise and Rome stay with Ramsay for August 2025 (three nights in Rome, seven night cruise then two nights in Rome). The original hotel they offered had some poor reviews, so my daughter chose a different hotel which was booked through Ramsay. Two days before they flew out, Ramsay contacted them to advise that the hotel had cancelled the booking, so alternatives were offered. They chose a hotel called Hotel Valadier, a four star hotel, which was acceptable and they enjoyed their stay. They went on their cruise and on the day they disembarked, I recieved a call advising that their hotel was not available. Ramsay offered some hotels which were either too far out or had dreadful reviews. They were also very cheap, cheaper than what my daughter originally paid. I asked that Ramsay book the Hotel Valadier again as nine rooms were available. They refused to do so, probably because it was too expensive, but would not give an explanation. I told Ramsay that I would find a hotel for my daughter, which I did, as Ramsay were lacking the competence to do so. This was at a cost of £226. A complaint was made and Ramsay refunded £64, which was the cost of the unsuitable hotels that they offered. £32 per night for two people. That is what Ramsay thought their customers were worth. Ramsay have closed all communication, but this will be taken further. Absolutely appalling service.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Ramsay Travel

Great service, in terms of feeling valued as a customer, being offered options of hotels in preferred destination, and the communication from initial enquiry to booking holiday was excellent. On a final note, the cost for the holiday and flight package was amazing value. I would definitely recommend this travel agent!

10 October 2025
Unprompted review

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