Randstad UK Reviews 

670
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the staff to be very supportive, approachable, and helpful throughout their job search and recruitment processes. People often highlighted excellent communication, with consultants keeping them informed and providing clear explanations. Reviewers appreciated the efficient and smooth process, making their experience less stressful. However, some customers also noted significant issues with communication, reporting a lack of responses to emails and phone calls. Many experienced unprofessional service, including unreturned calls, ignored inquiries, and a general lack of follow-up during the recruitment process. A few other people also felt that the support provided for disabled students was inadequate and poorly managed.

What people talk about most

Staff

Consumers find staff to be ambiguous, with many reporting dissatisfaction due to a lack of professional... See more

Customer communications

Customers had ambiguous experiences with contact, with many reporting significant difficulties in reaching... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant dissatisfaction... See more

Service

Customers consistently note ambiguous experiences with service, with some expressing disappointment due to a... See more

Response time

Clients share negative opinions on response time, with many reporting a lack of communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Robert Davies & Brooke Palmer helped me secure a new property management position. They were both so helpful & supportive. I mostly dealt with Brooke to begin with and then she asked Robert to step in... See more

Company replied

Rated 5 out of 5 stars

The interview and onboarding process was very efficient, and the staff were extremely friendly. Jonathan, in particular, was amazing throughout the whole process. He was very approachable, kept me i... See more

Company replied

Rated 5 out of 5 stars

I have been working for Randstad for 4 and a half years. My experience of working for them is an extremely positive one. I always have work through Randstad, my manager has been extremely helpful a... See more

Company replied

Rated 5 out of 5 stars

Vijaya has been so amazing helping me find my next job, She got in contact with me about a position and has been very attentive and supportive since contacting me. Thank you so much for all your help.... See more

Company replied


Company details

  1. Recruitment
  2. Employment consultant
  3. Payroll Service Provider
  4. Recruiter
  5. Talent agency
  6. Temp agency

Written by the company

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in your life and we want to help you find work that feels good. As the No.1 recruitment agency in the world, we’ll help you continue to grow as your needs and ambitions change. Our specialist consultants across the UK are experts in their local markets. Working across over 70 branches in England, Scotland, Wales and Northern Ireland our teams are focused on matching the right candidate with the right workplace.


Contact info

3.4

Average

TrustScore 3.5 out of 5

670 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 2 weeks

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3.4

All reviews

(670)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

KRai

The great experience is asking about the work, is everything going well, how are the things, by calling time to time. If there were some questions, they answered and explained with great manner as well as try to resolved as soon as possible. Overall the experience with the Randstad is very well up to now.

4 April 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Kamal,

Thank you so much for taking the time to write a review for Randstad! We shall certainly feed this glowing feedback to the team and let them know! Here at Randstad, we really appreciate any feedback as it helps us positively develop the quality of service we offer to all our candidates.

Regards,
Gayathri R

Rated 5 out of 5 stars

He is very fast and efficiently.

He is very fast and efficiently.

2 April 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Khadijah,

Thank you for your review on Trustpilot. We appreciate you taking the time to leave a lovely comment. Have a great day ahead!

Regards,
Gayathri R

Rated 5 out of 5 stars

Aftercare

I want to express my sincere appreciation for Rudolf’s exceptional support in handling calls, especially regarding holiday pay inquiries. He consistently prioritizes resolving queries efficiently and ensures that every concern is addressed with clarity and professionalism. His ability to explain things in a simple and understandable way makes a huge difference for those seeking assistance.

What stands out the most is his dedication to providing timely responses—he makes it a priority to follow up and always gets back quickly via email, ensuring that no issue is left unresolved. His patience, attention to detail, and commitment to excellent service truly make him an invaluable asset. Thank you, Rudolf, for your hard work and outstanding support!

1 January 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello there,

Thank you for your review! We're always impressed with the service Rudolf provides, we're lucky to have him! We'll be sure to pass this great feedback on.

Regards,
Gayathri R

Rated 1 out of 5 stars

Contact ACAS if you need help with these crooks

Today we discuss how Randstad is actually illegal with their employees. They do not follow AWR which gives workers more rights and pay after 12 weeks. They are dishonest and the worst agency around. Try teaching personnel, they’re much more up front and honest. This place will take your money and refuse to talk to you. They damage the reputation of the schools they work at by making up lies to tell their agency staff stating the school has said this which the schools never do. Once the school finds out, by people like me who dislike bullies like Randstad, they distance themselves very quickly. Do yourself a favour, if they say “the school said” speak to the school directly and ask them as you are allowed to. You will be amazed how many times they will back you up against your agency like this one.

Avoid at all costs and if you do work for them, and been in the same role for more than 12 weeks, you are entitled to be paid the same as someone who is permanent. They won’t tell you this though so remember ACAS is your friend and they are a free advice place to help against bullies and thieves like Randstad. Mark Heselwood, Joseph Ledbury, Bethany Wingfield, are all dishonest. Do not trust this company. They underpay people for fun and after 3 months minus a day, they legally get to keep your money. Be advised and be warned. Approach at your own peril.

28 March 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello there,

Thank you for sharing your feedback on Randstad's services here on Trustpilot.

We are sorry to hear about the poor experience received whilst working with us. We understand the importance of a reliable, professional and communicative service and we are disappointed when we hear that things haven’t gone quite right.

With your permission, we'd love the opportunity to discuss your feedback in more detail, understand the details of your assignment and try to help where we can. If you'd like to have a chat, please reach out to us at customersupport@randstad.co.uk at any time.

Kind Regards.
Gayathri R

Rated 1 out of 5 stars

Average agency

Average agency, with poor systems and absolutely no interest in helping you if payments are missed or if there are timesheet issues.

You're barely a number to them.

9 March 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello there,

Thank you for sharing your feedback on Randstad's services here on Trustpilot.

We are sorry to hear about the poor experience received whilst working with us. We understand the importance of a reliable, professional and communicative service and we are disappointed when we hear that things haven’t gone quite right.

With your permission, we'd love the opportunity to discuss your feedback in more detail, understand the details of your assignment and try to help where we can. If you'd like to have a chat, please reach out to us at customersupport@randstad.co.uk at any time.

Kind Regards,
Gayathri R

Rated 4 out of 5 stars

It was a great and simple way to assess…

It was a great and simple way to assess the abilities of each candidate.

4 March 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Matthew,

Thank you for your review on Trustpilot. We appreciate you taking the time to leave a lovely comment.

Regards,
Gayathri R

Rated 1 out of 5 stars

I have lost trust in this company

I have lost trust in this company. I have applied multiple times for positions that match my skills and interests, yet each time, I receive an email stating that I have failed the test—even when I am confident that I performed well.

On one occasion, I passed all the tests and interviews. I even received multiple emails stating that I would be contacted soon to start the job. However, in the end, I was removed from the hiring pool without any explanation.

It makes me wonder whether age or nationality played a role in this decision. I have tried reaching out to the company for clarification, but no one has responded. Instead, I was only given the option to leave a voice message.
This lack of transparency and communication is disappointing.

20 March 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Greg,

Thank you for writing a review of Randstad on Trustpilot. We're disappointed to hear that you are unhappy with your experience with our organisation, however we appreciate the detail you have provided describing your overall experience. We will feed this information back to the teams involved in your experience; we are always keen to hear from all individuals as we aim to continuously improve our services for everyone using Randstad.

Thank you once more, we wish you the best with your future endeavors. Kind Regards

Regards,
Gayathri R

Rated 4 out of 5 stars

the personality questions were good

the personality questions were different to anything i had done before however they were a bit repetetive

20 March 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Harrison,

Thank you for your review on Trustpilot. We appreciate you taking the time to leave a lovely comment. Good luck!

Regards,
Gayathri R

Rated 5 out of 5 stars

Assessment review

Easy to navigate the assessment
The instructions were easy to follow and I could revisit them if I needed to
Easy to answer the questions

24 February 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Rohan,

Thank you so much for taking the time to write a review for Randstad! Here at Randstad, we really appreciate any feedback as it helps us positively develop the quality of service we offer to all our candidates.

Regards,
Gayathri R

Rated 5 out of 5 stars

had an interview with these guys…

had an interview with these guys and they made the questions easy to understand, interview went well and had a laugh during it, was nervous going in but that went away pretty quickly

6 March 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Kieran,

Thank you for your review on Trustpilot. We appreciate you taking the time to leave a lovely comment. Good luck!

Regards,
Gayathri R

Rated 5 out of 5 stars

Superb service

Superb service. Randstad has always been my default; they conduct business with outmost professionalism and ensure that you have pleasant working experience. They are also very accommodative and understanding of your circumstances and willing to adapt your working conditions to better suit your needs. Will definitely recommend

9 March 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Rubert,

Thank you so much for taking the time to write a review for Randstad! We shall certainly feed this glowing feedback to the team and let them know! Here at Randstad, we really appreciate any feedback as it helps us positively develop the quality of service we offer to all our candidates.

Regards,
Gayathri R

Rated 1 out of 5 stars

Their perfectly honed CV - was a grenade.

This company was engaged by my previous employer during layoffs. The suggestion was that this agency could help terminated employees to brush up their cv, write cover letters, improve interview skills, etc. Throughout the time I had calls with them and used their service I found them unobliging when it came to sharing pertinent information, slow to facilitate (running down the clock), and entirely disorganised. But nothing in that is the source of my dissatisfaction.

Imagine my shock, months after finishing my contact with Randstat when I realised that the final "improved" CV I had been provided with was corrupted with some issue that caused the letters 'ti' to convert to a '?'. Like this: Optimisation became Op?misa?on. Imagine realising after submitting your CV for months that when it was opened at the other side it was festooned with this anomaly, and not only that - but the formatting was also haywire. And imagine that you've proofread, and edited, and made every adjustment you could think of throughout this time, thinking that you had a truly perfect CV, especially (according to Randstat) designed to pass recruiter's ATS systems.

I am livid that not only did these issues not show up for me when I sent the CV to myself for sanity checks - but I was NEVER ADVISED by Randstat that their fabulous CVs were (possibly?) designed in some system other than MS Word, meaning that even as PDFs the errors somehow appeared at the other side. I had encountered the issue on a Recruitment website, but I put the appearance of the ? replacing 'ti' down to an issue with that site, and not the source document I'd uploaded.

Why would any agency engaged to assist someone who's been laid off and is searching for work EVER do that? What is that if not blatant sabotage?

18 July 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Joe,

Thank you for writing a review of Randstad on Trustpilot. We're disappointed to hear that you are unhappy with your experience with our organisation, however we appreciate the detail you have provided describing your overall experience. We will feed this information back to the teams involved in your experience; we are always keen to hear from all individuals as we aim to continuously improve our services for everyone using Randstad.

Regards,
Gayathri R

Rated 5 out of 5 stars

My experience with Randstad has been…

My experience with Randstad has been amazing from start to me landing my role. I was able to get all the information i needed to prepare me for my interview. Vijaya was totally amazing. The way she has assisted me I can't thank her enough, The registration was easy and quick. I recommend Randstad UK all day every day. Keep up the good work and thank you for this new working relationship.

6 February 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Esosa,

Thanks for the great review you took the time to write for us!

It's great to hear how Vijaya assisted and supported you throughout the whole process and that they were there for you every step of the way. We really value all feedback and appreciate you sharing that for other candidates to see.

Good luck in the new role, fingers crossed from all of us at Randstad!

Regards,
Gayathri R

Rated 4 out of 5 stars

Interest Displayed To Colleagues in Time Of Sickness

I was very impressed and moved with the courtesy call ,I received from Gayathri R of After Care , when I was sick for weeks, I got call from her following up my sickness, constantly, I was satisfied with her courageous words. Thats shows the thoughts of the department for their colleagues.

3 February 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Reynold,

Thank you for your review! We're always impressed with the service Gayathri R provides, we're lucky to have him! We'll be sure to pass this great feedback on.

Regards,
Gayathri R

Rated 5 out of 5 stars

Randstad UK - Level 6 Digital and Technology Solutions Degree Apprenticeship

My experience with Randstad UK was excellent. Their team was helpful particularly Arnas and Jake who were quick to respond to my queries. The application process was straightforward, and communication was clear throughout.

4 March 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Saj,

Thank you for your review! We're always impressed with the service Arnas and Jake provides, we're lucky to have them! We'll be sure to pass this great feedback on. Good Luck!

Regards,
Gayathri R

Rated 5 out of 5 stars

Randstad Personal Experience

Today I completed a task given to me by the Ford team to progress in my apprenticeship application progress. I found the experience of AssessFirst very good. This is because it tested me on various factors and tested my skills and how alert I am.

4 March 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Archie,

Thank you so much for taking the time to write a review for Randstad! We shall certainly feed this glowing feedback to the team and let them know! Here at Randstad, we really appreciate any feedback as it helps us positively develop the quality of service we offer to all our candidates. We are happy to know that this task has helped you in your apprenticeship application. Good Luck!

Regards,
Gayathri R

Rated 5 out of 5 stars

Great interview

25 February 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Carlton,

Thank you for your review on Trustpilot. We appreciate you taking the time to leave a lovely comment. Good luck with your new role with us!

Regards,
Gayathri R

Rated 5 out of 5 stars

Great!!!

Arnas really took care of me and helped me every time I emailed him. Such a great experience to be apart of this interview stage!

25 February 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello,

Thank you for your review! We're always impressed with the service Arnas provides, we're lucky to have him! We'll be sure to pass this great feedback on. Good Luck!

Regards,
Gayathri R

Rated 5 out of 5 stars

Experience

Very nice people. Very easy and enjoyable to talk to and was a great experience.

27 February 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello there,

Thank you for your review on Trustpilot. We appreciate you taking the time to leave a lovely comment. Good luck!

Regards,
Gayathri R

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