Randstad UK Reviews 

669
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, most reviewers were somewhat happy with their experience overall. Many customers highly praise the supportive and efficient staff, who provided excellent communication throughout the recruitment process. Reviewers often felt valued and well-informed, appreciating the smooth and stress-free experience when securing new positions. However, some people were dissatisfied with significant issues regarding communication and response times. Many reported being ignored after initial contact, not receiving promised follow-ups, or struggling to get in touch with consultants. There were also complaints about unprofessional conduct, administrative inaccuracies, and a lack of support in some cases.

What people talk about most

Staff

Clients share ambiguous opinions on staff, with many reviewers expressing dissatisfaction with... See more

Customer communications

Customers consistently note ambiguous experiences with contact, with many reporting difficulties reaching the... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers expressing dissatisfaction... See more

Service

Customers had ambiguous experiences with service, with some reviewers expressing disappointment due to a lack... See more

Response time

Reviewers highlight negative aspects of response time, with many reporting a lack of replies to emails, phone... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Robert Davies & Brooke Palmer helped me secure a new property management position. They were both so helpful & supportive. I mostly dealt with Brooke to begin with and then she asked Robert to step in... See more

Company replied

Rated 5 out of 5 stars

The interview and onboarding process was very efficient, and the staff were extremely friendly. Jonathan, in particular, was amazing throughout the whole process. He was very approachable, kept me i... See more

Company replied

Rated 5 out of 5 stars

I have been working for Randstad for 4 and a half years. My experience of working for them is an extremely positive one. I always have work through Randstad, my manager has been extremely helpful a... See more

Company replied

Rated 5 out of 5 stars

Vijaya has been so amazing helping me find my next job, She got in contact with me about a position and has been very attentive and supportive since contacting me. Thank you so much for all your help.... See more

Company replied


Company details

  1. Recruitment
  2. Employment consultant
  3. Payroll Service Provider
  4. Recruiter
  5. Talent agency
  6. Temp agency

Written by the company

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in your life and we want to help you find work that feels good. As the No.1 recruitment agency in the world, we’ll help you continue to grow as your needs and ambitions change. Our specialist consultants across the UK are experts in their local markets. Working across over 70 branches in England, Scotland, Wales and Northern Ireland our teams are focused on matching the right candidate with the right workplace.


Contact info

3.4

Average

TrustScore 3.5 out of 5

669 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 2 weeks

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See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(669)

55 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Untrustworthy.. Unreliable

I will give you a review in 2 months time. Right at the moment, it feels silly to wear a badge that has no information about your position or colleague number whatsoever. It's a cheap piece of paper with hardly any info about you in a plastic envelope that you can just clip on or pin to your shirt or t-shirt. Any other detailed review I will add later on in couple of months as I only just done my second day. Also no info about parking. Paid £13 last two days.

Update on 2nd December: Here I am sitting at home jobless after 3 weeks at NHS. Don't go with Ranstad. Very unprofessional and unreliable. Worst agency to rely on.

13 November 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Jibi George,

Thank you for taking the time to complete a review.

We value all feedback and using the information you have provided, will ensure that this is taken onboard with the relevant teams to help in improving our service in the future.

If you would like for us to take a further look into this for you, please reach out to our Talent Experience Team at your earliest convenience. We can be reached at customersupport@randstad.co.uk, and we'll come back to you as soon as we can.

Thanks, we look forward to hearing from you soon.

Regards,
Gayathri R

Rated 1 out of 5 stars

Having ran my own agency I know how…

Having ran my own agency I know how important customer service and communication is! Constantly replying to Hollie, jack ( you might have the wrong jack?) Charlotte ect with no retort whatsoever, it seems like I’m being made a fool off?? Not the case as I normally do the recruitment, I would never use this company even at a last resort!! It’s a shame because I doubt if their superiors have any inclination of the service they supply!! My advice, look elsewhere! I think I’m talking about Reading branch!?

12 November 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Andy,

Thank you for writing a review of Randstad on Trustpilot. We're disappointed to hear that you are unhappy with your experience with our organization, however we appreciate the detail you have provided describing your overall experience. We will feed this information back to the teams involved in your experience; we are always keen to hear from all individuals as we aim to continuously improve our services for everyone using Randstad.

Regards,
Gayathri R

Rated 2 out of 5 stars

For the younger/unexperienced jobseekers

Signed up with Randstad through my local job centre while on Universal Credit. First place they sent me with my 0 hours total of teaching assistant experience was a nearby secondary school. I had only just sent off my DBS cert application, but the Randstad employee I was in contact with assured me it would be fine.
Long story short; it of course was not fine, and I got sent home half way through the day. I was told I would be paid for half a day but that never happened.
Anyway, afterwards I was passed on to a different Randstad employee, who also seemed very confused as to why I was sent straight to a secondary school with no experience or DBS certificate.
She told me she would get me some voluntary experience as a first stepping stone, and then we look for opportunities with younger kids (I myself was/am only 19, so I felt a little awkward with secondary school kids).
Told her my availability, and she asked that I read up on some techniques and such while she finds said voluntary work for me.
Never heard from her again.
I gave up on it all, because I was already 4 months into my job search while on my "gap year" and decided I'd probably be better off putting all my attention on Uni applications in hopes of squeezing in somewhere.
Good news is I'm at Uni now! Studying something I enjoy. I just remembered how this all went down, and thought it might be helpful for young/unexperienced people to know about.
Recruitment agencies can only do so much.
So, while I can't put too much blame on them, since I wasn't really giving them much to work with, I do think things could have been handled a lot better.

31 January 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello,

Thank you for taking the time to write a review of Randstad on Trustpilot. We are grateful to receive constructive feedback on our services, and will be taking onboard the information you have provided as we aim to improve our services to all in future.

If you wish to discuss any of your feedback in more detail, please reach out to us at customersupport@randstad.co.uk, and we'll be happy to help.

Kind Regards
Abbie

Rated 5 out of 5 stars

Teja Talla welcome call

Teja Talla Kindly called me to check how my assignment is going and was very attentive and was able to assist me.

Many thanks

Nigel

6 November 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Nigel,

Thank you for your review! We're always impressed with the service Teja Talla provides, we're lucky to have him! We'll be sure to pass this great feedback on.

Regards,
Gayathri R

Rated 1 out of 5 stars

Keep away from them

Very dishonest and unorganized agency. I had the worst experience with them. Never again, still waiting on payments

21 October 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello,

Thank you for writing a review of Randstad on Trustpilot. We're disappointed to hear that you are unhappy with your experience with our organisation. If you are able to share more information regarding where you work we can feed this back to the team.

You can provide more information via Trustpilot, or alternatively, at your convenience, reach out to us at customersupport@randstad.co.uk, where we'll be on hand to help.

Thank you
Abbie

Rated 5 out of 5 stars

The Randstad team communication was…

The Randstad team communication was brilliant throughout my application process. I was always promptly updated and advised on what to expect from the interviews and how to best prepare. I’m really happy with the level of care and service provided, and would definitely recommend them to any jobseeker.

25 October 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello,

Thank you so much for taking the time to write a review for Randstad! Here at Randstad, we really appreciate any feedback as it helps us positively develop the quality of service we offer to all our candidates. We look forward to working with you!

Regards,
Gayathri R

Rated 5 out of 5 stars

Very quick responses!

Becky responded very quickly and was very helpful when I misunderstood a small part of the application process.

The fact that I received a reply quickly was crucial to alleviating my worries.

24 October 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello,

Thanks for your review! We're glad that Becky was able to assist you through the registration process, and will make sure this feedback is passed onto him/her/them. Are you able to provide Becky's surname?

Thanks again, and welcome to Randstad!

Thank you
Abbie

Rated 1 out of 5 stars

I was employed as an assembly operative…

I was employed as an assembly operative at Randstad with a 9-month contract, but I was unexpectedly laid off without any explanation or notice. I was called into the office and told to go home, leaving me without any support or guidance. This sudden termination has put a significant strain on my family and financial situation. I expected better communication and professionalism from a reputable company. I would not recommend Randstad based on my experience.

10 October 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello,

Thank you for sharing your feedback on Randstad's services here on Trustpilot.

We are sorry to hear about the poor experience received whilst working with us. We understand the importance of a reliable, professional and communicative service and we are disappointed when we hear that things haven’t gone quite right.

With your permission, we'd love the opportunity to discuss your feedback in more detail, understand the details of your assignment and try to help where we can.

If you'd like to have a chat, please reach out to us at customersupport@randstad.co.uk at any time.

Kind Regards
Abbie

Rated 1 out of 5 stars

Terrible company to work for

Hired by Randstad Education Liverpool for an 8 to 9-month position, but they abruptly ended the assignment after just one month without explanation. Completely dishonest and deceptive

18 October 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello,

Thank you for sharing your feedback with us on Trust Pilot.

We are very sorry to hear about the poor experience received whilst working with Randstad Education. It's very important to us to have the fundamental aspects of communication right with our clients, so we're disappointed to hear that we didn't hit the mark this time. So we can ensure that your feedback is delivered to the relevant teams, we'd love to hear from you to learn more about your experience.

Please reach out to our Talent Experience Team at customersupport@randstad.co.uk at your earliest convenience.

Thank you, we look forward to hearing from you.

Regards,
Gayathri R

Rated 1 out of 5 stars

Can't give a lower score

Can't give a lower score
Unbelievable unprofessional company, offered a job to which I agreed - gave them everything they asked for certificates cv etc and they ghost me. No apology no job just gone. DO NOT trust this company

10 October 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello,

Thank you for writing a review of Randstad on Trustpilot. We're disappointed to hear that you are unhappy with your experience with our organisation, however we appreciate the detail you have provided describing your overall experience. We will feed this information back to the teams involved in your experience; we are always keen to hear from all individuals as we aim to continuously improve our services for everyone using Randstad.

Thank you once more, we wish you the best with your future endeavors.

Kind Regards,
Gayathri R

Rated 5 out of 5 stars

Working with Randstad has been amazing…

Working with Randstad has been amazing but most of all working with Sheryl she has always helped me whenever I needed, always answers my emails and calls straight away and never failed to help me find a job.
Randstad is such a good company to work with and they will do anything to help you.

9 October 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello,

Thanks for the great review you took the time to write for us!

It's great to hear how Sheryl assisted and supported you throughout the whole process and that they were there for you every step of the way. We really value all feedback and appreciate you sharing that for other candidates to see.

Good luck in the new venture, fingers crossed from all of us at Randstad!

Regards,
Gayathri R

Rated 1 out of 5 stars

False promises and fake work.

Time and time again I was promised labouring work, they've sent me to sites and there's been no jobs, they said I had jobs on a Friday just to not give me the postcode then when it comes to Monday that's has gone on for months, ill message asking and the jobs already been taken so I phone up and get a rude reply, meanwhile im not paying bills, spending money on travel from Margate to places like Canterbury, Whitstable, birchington etc... i really cant afford to be doing that, even got me to spend money on new ppe just to mug me off again, its not just this agency all agencies seem to be like it but 4 months ago I was living a good life no worries and now I'm in debt don't have work because I've been messed around so much and it actually drove me to a mental breakdown so for anyone who reads this please don't make this same mistake, there useless don't care about you and who it effect you, you'd think with comission and the money there on they'd be better at there jobs and maybe take a bit more care. i know you dont have to worry you earn money weather or not you get people work but not caring and messing people around and giving them false hope is not on, I'd actually sue them if I could completely ruined my life. Thank you!!!!!!!

2 August 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello,

Thank you for sharing your feedback of Randstad's services here on Trustpilot.

We are sorry to hear about the poor experience received whilst working with us. We understand the importance of a reliable, professional and communicative service and we are disappointed when we hear that things haven’t gone quite right.

With your permission, we'd love the opportunity to discuss your feedback in more detail, understand the details of your assignment and try to help where we can.

Kind Regards
Abbie

Rated 1 out of 5 stars

A company that is not respecting the…

A company that is not respecting the practitioners that should represent on the market..knows nothing ..like ZERO (other than to express me "demands" from stupid bosses and companies)!!! Has no idea what my education on my resume is...what costs what..impacts practitioners more than you would actually earn anything .... does a mockery on you...makes YOU chase others and be in loss with money ...and then wants to make a living on my expensive education and 20 years of study with 8 academia in architecture...that is randstad in the continent.... a LOOSER!!! Your very welcome for the feedback. Also mini skirties are not compensating you shitting on MY LIFE WORK AND EDUCATION and wishing to make money on DESTROYING MY LIVING AND FUTURE with theor economic impacts and lazy attitudes!!! 😡😡😡😡 I do NEVER WANT TO SEE THESE LAZY LIERS EVER!!!! 😪

2 October 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello,

Thank you for writing a review of Randstad on Trustpilot. We're disappointed to hear that you are unhappy with your experience with our organisation, however we appreciate the detail you have provided describing your overall experience. We will feed this information back to the teams involved in your experience; we are always keen to hear from all individuals as we aim to continuously improve our services for everyone using Randstad.

Thank you once more, we wish you the best with your future endeavours.

Kind Regards
Abbie

Rated 1 out of 5 stars

I was promised a role but this was bogus

I was promised a job with Optima Legal, but after a time-wasting several month boarding and interview and onboarding process, it became apparent that this offer was a bogus scam, or insincere at best.

1 October 2023
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello,

Thank you for sharing your feedback of Randstad's services here on Trustpilot.

We are sorry to hear about the lengthy experience interview and onboarding process. Are you able to provide more information regarding the scam and i will pass this over to the relevant department?

Thank you
Abbie

Rated 5 out of 5 stars

good at her job and helpful nice to…

good at her job and helpful nice to speak to and frendley. why is it we git a nice lady thy dont stay long

18 September 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Keith,

Thank you for taking the time to write us a review! We appreciate you taking the time to leave a lovely comment.

Are you able to share who you would be referring to and i can pass this onto the consultant.

Thank you
Abbie

Rated 5 out of 5 stars

My interaction with Rachel Brown...

My interaction with Rachel Brown over the phone when I called in to inquire about my application is what every customer would want. Her communication and willingness to listen patiently and direct me accordingly was top-notch. It was my first interaction with a representative of Randstad and she portrayed the image of the company very well. They have a wonderful treasure in Rachel, in their company. Kudos to her and Randstad.

18 September 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello,

Thanks for the great review you took the time to write for us!

It's great to hear how Rachel assisted and supported you throughout the whole process and that they were there for you every step of the way. We really value all feedback and appreciate you sharing that for other candidates to see.

Thank you
Abbie

Rated 1 out of 5 stars

I have now worked for Ranstad for 6…

I have now worked for Ranstad for 6 months and have yet to meet anyone from this faceless company. Communication is therefore all by Email and response times are painfully slow. Their holiday system is awful and requires you to contact them every time for a balanced, before you can book

18 September 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello,

Thank you for writing a review of Randstad on Trustpilot. We're disappointed to hear that you are unhappy with your experience with our organisation, however we appreciate the detail you have provided describing your overall experience. We will feed this information back to the teams involved in your experience; we are always keen to hear from all individuals as we aim to continuously improve our services for everyone using Randstad.

Thank you once more, we wish you the best with your future endeavours.

Thank you
Abbie

Rated 5 out of 5 stars

Great assistance and very helpful

My call was answered quickly and efficiently by Teja. He advised clearly and efficiently all I needed to know about remaining holidays I had left and booked them without problem. Thank you

10 September 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello,

Thanks for the review, it is great to hear how Teja has assisted you in such a professional and helpful manner. We value all feedback as we use it to help us improve our services to all; We really appreciate it!

Thank you
Abbie

Rated 5 out of 5 stars

I got a job I hadn't applied for thanks…

I got a job I hadn't applied for thanks to Randstadt!
They found me and convinced I was a perfect match for a position they had been hired to fill.
The process was smooth and they provided just the right support.

6 September 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Marta,

Thank you so much for taking the time to write a review for Randstad! We shall certainly feed this glowing feedback to the team and let them know! Here at Randstad, we really appreciate any feedback as it helps us positively develop the quality of service we offer to all our candidates. We look forward to working with you next year!

Thank you
Abbie

Rated 1 out of 5 stars

Disorganised and Incompetent: A disappointing experience with Randstad

I recently accepted a nursing position through Randstad in Newcastle, but unfortunately, I had to resign after just four weeks due to their incompetence. The entire experience was extremely disappointing. The agency was highly disorganised and lacked the expertise needed to manage their responsibilities effectively. In hindsight, I wish I had trusted my initial instincts instead of giving them the benefit of the doubt. I can not recommend their services to anyone. The only thing they seemed proficient at was making excuses.

16 August 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello,

Thank you for writing a review of Randstad on Trustpilot. We're disappointed to hear that you are unhappy with your experience with our organisation, however we appreciate the detail you have provided describing your overall experience. We will feed this information back to the teams involved in your experience; we are always keen to hear from all individuals as we aim to continuously improve our services for everyone using Randstad.

Thank you once more, we wish you the best with your future endeavours. Kind Regards

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