I've used Rapid paints several times now, the delivery is always very quick, the prices have been some of the cheapest. Their direct to gloss paint I've been using has been excellent, great vibrant... See more
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Review summary
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Rapid Paints is one, if not the best and only company I buy my products from. The quality of paint is above the rest, easy application, smooth and perfect finish everytime. Amazing value for money and... See more
I have been using Rapid Paints for about 3 years now and I have always been delighted with their pricing, service and quality of product. At my local paint supplier, I typically end up paying around... See more
Excellent service provided with the item being well packaged and delivered on time. The paint itself is of excellent quality giving a perfect finish, all at a very reasonable price. I've bought paint... See more
Company details
Written by the company
We supply the trade and public with thousands of automotive, commercial and industrial refinishing products.
Contact info
United Kingdom
- www.rapidpaints.co.uk
4.1
Great
211 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 2 weeks
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Order 26162 not been received
Order 26162 not been received!
Has been delivered to wrong place with no photo to help find it. All they respond is “open a PayPal case and we will respond” but I didn’t pay with PayPal! Such an unprofessional company! Absolutely terrible service! I want my money refunded!
24 May 2024
Unprompted review
Reply from Rapid Paints UK
Hi, thank you for bringing this to our attention. I have spoken with our Customer Services team, unfortunately there was some confusion with the payment method related to your order, our apologies for this confusion. We can see you paid via Card. Your order was delivered on the 23rd of May at 4:41PM by Evri. I have just checked for you now and a proof of delivery photo is available on your Evri tracking link which we emailed to you the other day.
Many Thanks
Rapid Paints
Reply from Rapid Paints UK
Great to hear you were happy with our service!
Ex paint refinnisher
Purchased an aerosol to paint a car front wing, excellent colour match, fast shipping, would recommend this company.
7 May 2024
Unprompted review
Reply from Rapid Paints UK
Thank you for leaving your feedback.
Right colour provided quickly.
Rapid paints provided me with the correct colour spray cans for an obsolete Vauxhall colour (Spectral Blue). The customer service team advised me how to order a 'custom colour' using the code via their web site. I had provided the colour code to another provider previously, but this resulted in the wrong colour being provided. I asked Rapid Paints for spay cans with the same code and they got it spot on. They also sent the paint very quickly, allowing me to continue my restoration job.
I have used Rapid Paints previously, to provide a current Citroen colour. That was also spot on, so I will not waste time and money going elsewhere in future.
1 May 2024
Unprompted review
Reply from Rapid Paints UK
Great to hear we have another happy customer! Thank you for leaving feedback here on TrustPilot :)
Very Happy
I'm very happy with my purchase and the service provided. Thank you!
20 April 2024
Unprompted review
Reply from Rapid Paints UK
Thank you for leaving this TrustPilot review.
Great service and great value
Great service and a very impressive product.
Excellent colour match plus a really good spray pattern.
21 May 2024
Unprompted review
Reply from Rapid Paints UK
Very happy to hear we were able to provide you with an excellent colour match.
Mercedes mars red 590
good quality paints,customer service excellent also.
7 May 2024
Unprompted review
Reply from Rapid Paints UK
Thank you for appraising our Customer Services department. All the best from the Rapid Paints team.
Fantastic service 👍
Well what can I say ?
I’ve used this company many time for paint chip repair jobs on my motorcycles cars & vans. The colour is a perfect match every time. Thanks 👍
21 May 2024
Unprompted review
Reply from Rapid Paints UK
Thank you for leaving us feedback!
Only place I could source an old honda…
Only place I could source an old honda paint code, got touch-up and a rattle can of what I needed 10/10
21 May 2024
Unprompted review
Reply from Rapid Paints UK
Thank you for sharing your experience with our products. Many thanks the Rapid Paints team.
No communication and didn’t send product
Ordered paint payed extra for next day delivery didn’t turn up even on evri it said they are still waiting on the parcel so the never shipped it messaged them on there website live chat spoke to someone said she will look into it and she will get back to me shortly waited 30 minutes nothing so I emailed them and explained what happened again no response 5 hours later nothing no response so I bought from somewhere else messaged them for a refund again no response had to go through PayPal to get my money back AVOID THIS COMPANY
25 April 2024
Unprompted review
Reply from Rapid Paints UK
We are sorry to hear you did not have a good experience with us. Your order was collected from our warehouse and scanned into the collection van on the 23rd of April at 13:03 however Evri did not deliver until the 8th of May at 12:35. This is a very rare occurrence of a parcel being delivered late, 97% of our orders are delivered on-time. My expectation is that this parcel was lost and then found. I can see that our customer services team has refunded your order, I am happy to see we arrived at this decision. Kind Regards the Rapid Paints team.
Would use again
Ordered from this company before, again fast service and perfect colour match!
16 April 2024
Unprompted review
Reply from Rapid Paints UK
Great to see another happy customer. Thank you for leaving your feedback.
Paint matched no car that I own!
Delivery great paint however was terrible match. What annoys me even more is when I bought a can earlier in the year it matched perfectly!
Costly to rectify and now got to start over again. Would never use these guys again
28 December 2023
Unprompted review
Reply from Rapid Paints UK
We are sorry to hear you did not have a positive experience with us. Thank you for sharing your feedback.
Should have read the reviews
Should have read the reviews, completely different colour. I don’t understand how you can get it so wrong when you have the paint code and this is what you do. Very annoying.
12 December 2023
Unprompted review
Reply from Rapid Paints UK
We are sorry to hear you did not have a positive experience with us. Thank you for sharing your feedback.
Excellent service
Ordered paint after cut off for next day delivery on a Friday. Evri delivered the parcel at 10am the next day. Colour match was perfect. Whole experience was excellent
27 October 2023
Unprompted review
Reply from Rapid Paints UK
Thank you for leaving your thoughts here on TrustPilot!
It's a game of two halves!
Ordered thinking if I was doing the right thing for that money. Went for express delivery. After a week the delivery partner delivered to the wrong side of town. In all credit within three days of this I had a fresh set of paints. They have been waiting on the side for free time to come up again and here we are. Very good quality, excellent match and to such a standard that a neighbour has asked me to do there's, even with no previous experience! If there are any of you going to try a silver Peugeot 206 bonnet I needed a little under three cans each of primer, paint and sealant.
29 September 2023
Unprompted review
Reply from Rapid Paints UK
It is great to hear you were able to achieve a good result with our products. Thank you for leaving your feedback here on TrustPilot.
DO NOT USE RAPID PAINTS
After 3 weeks of trying to get rapid ripoff paints to come to some agreement they have finally came back with their solution , there are 2 different shades of paint under the same colour code they sent me the wrong color and that's my fault I should have read the terms and conditions on their website before purchasing.
DO NOT USE RAPID PAINTS , THEY CLEARLY HAVENT ANY SCRUPLES WHEN IT COMES TO TAKING YOUR MONEY
RIP OFF RIP OFF RIP OFF
14 September 2023
Unprompted review
Reply from Rapid Paints UK
We are sorry to hear you did not have a positive experience with us. Some red colours can be effected by sunlight fading. This colour Peugeot KJF Ardent Red is prone to fading thus why more than one shade is available, as per the product description we supply the standard shade.
Awful customer service...
They ask you to pay extra for an "express next day" delivery service... and then 5, days later, when is delivered, they mock you replying to your email enquiry... "As I checked with the tracking no. this has been delivered to you"...
31 August 2023
Unprompted review
Reply from Rapid Paints UK
We are sorry to hear you did not have a positive experience with us. 97% of our next day parcels are delivered on time, unfortunately due to matters out of our hands occasionally a parcel is not delivered on time. If you paid extra for next day delivery and your parcel was not delivered on time please contact our customer services team who will be more than happy to refund your delivery charge. Kind Regards the Rapid Paints team.
Very poor colour matching
I’m giving one star for the rapid delivery.
Four stars deducted for the quality of the paint matching. The Honda White Orchid Code NH788P had a strong blue tint to the base coat. The top coat was clear and had no affect. As a result, the car looks terrible.
Reached out for help via email and response came a few days later asking for photos.
25 August 2023
Unprompted review
Your customer service is diabolical ill…
Your customer service is diabolical ill not be using you again. No contact number and my emails are constantly ignored.
10 July 2023
Unprompted review
Ordered sanding discs
Ordered sanding discs, not all sanding discs delivered then cannot get hold of company to discuss. Have emailed them and been on chat but no reply. Customer service very poor. Do not use this company.
21 June 2023
Unprompted review
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