Rated People Reviews 

19,508
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 824 reviews, reviewers had a great experience with this company. Customers frequently praise the professionalism, efficiency, and friendly demeanor of the tradespeople, highlighting high-quality work and punctuality. Many also appreciate the platform's effectiveness in quickly connecting them with suitable professionals and receiving prompt responses. However, some customers reported issues with certain tradespeople not showing up, failing to complete agreed work, or providing unsatisfactory results. Additionally, a few people experienced problematic communication, such as ignored contact attempts, slow responses, or aggressive interactions from some contractors.

What people talk about most

Service

Customers had positive experiences with service, often praising the quick response times and efficient... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, efficiency, and... See more

Price

People report ambiguous experiences with price, with many customers expressing satisfaction with reasonable... See more

Customer communications

Customers consistently note ambiguous experiences with contact, with many reporting significant difficulties... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers reporting quick and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bradley the electrician was punctual efficient and communicated really effectively He was very quick and tidy Price was a bit more than l expected but l guess that’s the rate these tradesman comm... See more

Company replied

Rated 5 out of 5 stars

Fairly new to the area, we needed a plumber for a couple of small non urgent jobs. Unable to obtain a professional through recommendation I looked at this site, read others experiences and placed t... See more

Rated 5 out of 5 stars

L & R Gas & Renewables quoted a competitive price to plumb and fit a garden tap. Lawrence did an excellent professional job quickly and left everything clean and tidy. Rated People replied to our j... See more

Company replied

Rated 5 out of 5 stars

Needed a window specialist urgently to repair bent scissor hinges on wooden casement. Mith came promptly as promised, did a very tidy and professional job at a fair price. Very courteous and helpful.... See more

Company replied


Company details

  1. #178 of 201 best companies in Online marketplace
  2. #8 of 11 best companies in Internet marketing service
  3. #5 of 5 best companies in Review site
  4. #9 of 10 best companies in Search engine company

About Rated People

Written by the company

We’ve been matching homeowners with skilled, local tradespeople since 2005. We make it easy for homeowners to find the right professional for their work, and help tradespeople build and run successful businesses all over the UK.
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Over 50,000 homeowners trust us to find them tradespeople each month. Find out how Rated People works for tradespeople →

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Contact info

3.8

Great

TrustScore 4 out of 5

20k reviews

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4-star
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1-star

Asks customers to review

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3.8

All reviews

(19,508)

815 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to use site.

Easy to use site.
I’ve used Rated People twice.
With prompt replies and good experiences with both trades people

27 May 2026
Unprompted review
Rated People logo

Reply from Rated People

Hi,

We're so glad you found our site easy to use and had good experiences with the tradespeople. We appreciate your feedback!

Many Thanks,

The Rated People Team

Rated 5 out of 5 stars

Reliable and honest handyman

Stuart was on time. The work was done to a professional standard. Did all the work booked and also domeadd on jobs. We were pleased with end result. Very helpful friendly, knowledgeable workmen. Would recommend them to anyone who wishes to hire a reliable and honest workman. It was a pleasure to have them do the work in my home

28 May 2026
Unprompted review
Rated People logo

Reply from Rated People

Hi,

We are so pleased to hear about your positive experience with the professional we connected you with. It's wonderful to know the work was completed to a high standard, and you were happy with the end result. Thank you for your kind words.

Many Thanks,

The Rated People Team

Rated 4 out of 5 stars

Sometimes gives you instant contact…

Sometimes gives you instant contact with someone with the
Right professional know how to get a job done.
Just one point
I found myself looking everywhere for correspondence
With tradesman.
Checking email, text.
Would like to see it all in one place i guess .
But still a great service

29 May 2026
Rated People logo

Reply from Rated People

Hi,

We're glad you found our service great and connected with professionals. We appreciate your feedback regarding correspondence and will use this on improving communications for a smoother experience.

Many Thanks,

The Rated People Team

Rated 1 out of 5 stars

Unresolved Roof Leak After Paid Work

We could not leave a review on Rated People for Carl Neville Roofing Services in Barnsley, just because the job was not accepted via the website.

We are still experiencing a leak in our conservatory roof, which is now causing ongoing damage to both the roof and the adjacent wall.
After researching local contractors, we chose Carl based on his strong reviews (9.5+ ratings). In December 2025, he completed the work and we paid £1,200 in full on completion. Unfortunately, the leak returned within days, indicating the issue had not been properly resolved.
We contacted Carl again, particularly as his work is advertised as “guaranteed.” What followed was several months of frustration. There were multiple instances where visits were agreed but he did not attend, often providing last-minute explanations such as emergencies or other issues. On the occasions he did attend, no effective repair was carried out, with weather frequently given as a reason.
Now, nearly six months later (June 2026), Carl returned but requested an additional £300 + VAT to carry out further work, stating that he “does not do anything for free.” When questioned about his guarantee, he explained that it only covered his initial assessment of the problem, not the resolution if the issue persisted. This was not how we understood “guaranteed work” and was disappointing to hear.
The visit ended without any repair being carried out, and the leak remains unresolved.
Based on our experience, we cannot recommend this service and would encourage others to carefully consider their options.

17 December 2025
Unprompted review
Rated People logo

Reply from Rated People

Hi,

We're sorry to hear about your experience.

From your review, it appears that the work in question was not carried out through a job accepted via the Rated People platform.

As a result, we have limited visibility of the agreement and subsequent interactions between you and the tradesperson.

We understand how frustrating it must be to experience ongoing issues with work that you expected to be resolved, particularly when significant time has passed and the matter remains outstanding.

We would like to understand more about your concerns and see whether there is any assistance or guidance we can provide.

Please contact our team at support@ratedpeople.com with the subject line "Trustpilot Review 005", including any relevant details, and we will be happy to look into the matter further.

Many Thanks,

The Rated People Team

Rated 5 out of 5 stars

Gate to Happiness.

Repair to Back Gate. Responded Quickly to Job. Visited with a Reasonable Price. S20 Estates. Did a Great job. Highly recommend.

29 May 2026
Unprompted review
Rated People logo

Reply from Rated People

Hi,

We are so glad to hear the trader carried out a great job. Thank you for your kind words!

Many Thanks,

The Rated People Team

Rated 1 out of 5 stars

I had a very bad experience with Rated…

I had a very bad experience with Rated People.

I spent over 10 years building my profile, earning 100% positive feedback and excellent reviews from customers. Then my website was removed from my profile, and a large part of the work I had put into building my reputation was effectively lost.

Now it feels like the platform is more focused on selling expensive subscriptions than supporting tradespeople. Paying around £200 per month just to maintain visibility is difficult to justify, especially for small independent businesses.

One thing I have learned is that you cannot take away Google reviews in the same way. There is a reason why so many tradespeople focus on building their Google presence. Those reviews belong to your business reputation and help customers find you directly, rather than through a third-party platform.

If you'd like to see what my customers say about my work, please visit my website and Google profile. My reputation was built through genuine customer feedback, not through paid marketing.

In my opinion, Rated People has become more of a marketing platform than a platform designed to help tradespeople. Even some of the images used in their advertising look more like stock photos than real tradespeople.

I would encourage other tradespeople to invest in their own website, Google reviews and local SEO. At least then you're building something that belongs to your business and cannot disappear overnight because of changes made by a third-party platform.

29 May 2026
Unprompted review
Rated People logo

Reply from Rated People

Hi Chris,

We're sorry to hear that your experience with Rated People left you feeling disappointed.

We appreciate the time and effort that tradespeople invest in building their profiles and earning positive customer reviews. We understand how important your reputation is to your business and recognise the value of the feedback you have received from customers over the years.

Rated People continues to provide tradespeople with access to homeowners actively looking for work to be completed, and many businesses use the platform alongside their own websites, Google Business Profiles, and other marketing channels as part of their overall customer acquisition strategy.

We appreciate your feedback regarding profile features, pricing, and the direction of the platform. Customer feedback plays an important role in helping us review and improve our products and services.

We would welcome the opportunity to discuss your concerns and see if there is any way we can support you further. If you would like to speak with us, please contact our team at support@ratedpeople.com with the subject line "Trustpilot Review - 006" and include the email address associated with your account so that we can locate your details.

Thank you for taking the time to share your views, and we hope to hear from you

Many Thanks,

The Rated People Team

Rated 5 out of 5 stars

Conor Lynch Plumbing and heating services

I recently used the services of Conor Lynch Plumbing and Heating to repair a blocked pipe connected to my washing machine. I cannot recommend the company enough. Conor was professional and polite and was punctual when he arrived at my property. He was very patient when conducting the repair and answered all my questions regarding the work he was undertaking. Conor was very skilled in his job and was a great problem solver as he suggested a proposed repair which would resolve the long term problem of our blocked pipe. Conor carried out the proposed repair and tested the washing machine and answered questions before he left my premises. The fee I was charged was reasonable compared to other quotes I was given. Conor gave me confidence of being a true professional in his field with a great passion for the work he is undertaking. He was very approachable and accessible. I was very happy with the standard of work that he produced. If I ever need another plumber to carry out a job, I will not hesitate to use his services again.

26 May 2026
Unprompted review
Rated People logo

Reply from Rated People

Hi Philip,

We are so pleased to hear about your positive experience with the trader services. It is wonderful to know that they provided such professional and skilled assistance, resolving your plumbing issue effectively. We truly appreciate your kind words.

Many Thanks,

The Rated People Team

Rated 1 out of 5 stars

Scammed

I got scammed for around £2000 on this site. I wouldn't use it again. That was about 10yrs ago. Imagine the ammount of scammers on here now!!!!!

28 May 2026
Unprompted review
Rated People logo

Reply from Rated People

Hi Helen,

We take reports of fraudulent activity extremely seriously and have measures in place to help identify and prevent misuse of the platform. However, as your experience relates to an event from 10 years ago, we are unable to investigate the matter based on the information provided in your review.

We would welcome the opportunity to understand more about what happened. Please contact our team at support@ratedpeople.com with the subject line "Trustpilot Review 007" and include any details you may still have, and we will be happy to review the matter further.

We appreciate you taking the time to share your feedback.

Many Thanks,

The Rated People Team

Rated 4 out of 5 stars

Giuseppe was very quick in responding…

Giuseppe was very quick in responding to my post. He gave a quote & was clear on what it included. Was available to do the job immediately . Kept me informed whilst the job was in progress.

26 May 2026
Unprompted review
Rated People logo

Reply from Rated People

Hi,

We are so glad to hear about your positive experience! We appreciate your kind words.

Many Thanks,

The Rated People Team

Rated 2 out of 5 stars

Very few leads and the ones there are…

Very few leads and the ones there are are ridiculously expensive

27 May 2026
Unprompted review
Rated People logo

Reply from Rated People

Hi,

Thank you for your feedback.

We’re sorry to hear you feel this way about the leads and pricing. We regularly review lead quality and cost to ensure value for our users, and your comments will be taken into account. If you’d like to discuss your account in more detail, please reach out to our support team on support@ratedpeople.com using the subject line "Trustpilot Review - 008" so we can better understand your experience and help where possible

Many Thanks,

The Rated People Team

Rated 5 out of 5 stars

We advertise for a Decorator Stilyan…

We advertise for a Decorator Stilyan Bakardzhiev answer our call he was first right didn’t cheat did a fantastic job and we’re very happy

18 May 2026
Unprompted review
Rated People logo

Reply from Rated People

Hi,

We're so glad to hear you had such a positive experience with the decorator. We appreciate your kind words!

Many Thanks,

The Rated People Team

Rated 5 out of 5 stars

Phoned MJR plumbing last night and…

Phoned MJR plumbing last night and arrived first thing this morning to sort blocked toilet. Fast, efficient and friendly service, highly recommend.

27 May 2026
Unprompted review
Rated People logo

Reply from Rated People

Hi,

We're so glad the trader could help with your blocked toilet quickly and efficiently. Thank you for your kind words!

Many Thanks,

The Rated People Team

Rated 5 out of 5 stars

He was on time,efficient

He was on time,efficient, helpful, clean and tidy and would give him more than 5 stars if I could, Thank you

25 May 2026
Unprompted review
Rated People logo

Reply from Rated People

Hi,

We're so glad to hear about your positive experience! Thank you for sharing your wonderful feedback.

Many Thanks,

The Rated People Team

Rated 5 out of 5 stars

We had a bathroom leak into the lounge…

We had a bathroom leak into the lounge below, my usual guys were not available so I hopped onto rated people and after a bit of research came up with these guys. From the outset they were professional and considered in the identity of the problem and went on to fix 2 separate leaks on the shower which they fixed, they advised there was also a small leak on the boiler which they are not allowed to touch because of Gas Safety regs but ensured that my boiler people were made aware. The whole experience was very professional and the charge pleasantly lower than I expected. I thoroughly recommend them.

16 May 2026
Unprompted review
Rated People logo

Reply from Rated People

Hi,

We are so pleased to hear about your positive experience with the trader. It is wonderful to know their professional approach and efficient service resolved your leak issues and exceeded your expectations regarding cost. Thank you for your kind words!

Many Thanks,

The Rated People Team

Rated 5 out of 5 stars

Glazed external door replacement

Good advice about replacing a glazed external door. Gave prompt service, and worked hard to fit the door correctly.

27 March 2026
Unprompted review
Rated People logo

Reply from Rated People

Hi,

We're so glad the trader could provide prompt service and fit your door correctly. Thank you for your kind words!

Many Thanks,

The Rated People Team

Rated 1 out of 5 stars

The builder I got from rated people was…

The builder I got from rated people was a COWBOY and they won't let me leave a negative review and i can't speak to anyone !!!

3 May 2026
Unprompted review
Rated People logo

Reply from Rated People

Hi Allan,

Thanks for your feedback, and we're sorry to hear about your experience.

We take concerns like this seriously and would like the opportunity to look into what’s happened, both with the work carried out and your ability to leave a review. Reviews should always reflect genuine customer experiences, and we want to make sure everything has been handled correctly.

Please contact our team at support@ratedpeople.com using the subject line "Trustpilot Review 009", and include the details of your job and account so we can investigate and assist you as quickly as possible.

We appreciate you taking the time to raise this and hope to help resolve it for you.

Many Thanks,

The Rated People Team

Rated 1 out of 5 stars

Scam with non-existent customer service

I have set up 2 accounts with them, and from the start, it was a nightmare.

They set up both wrong. One had the wrong name on there, targeting, and contact email. The second was worse, we could access it for 4 weeks after, the email on there was spelt wrong and the other details needed updating as well.

I was told we would be refunded for the time wasted, but this never happened.

I was told about the number of leads we would get for our membership. This was a lie and the jobs on there are not sustainable, £14 for a bathroom repair.

They also wouldn't speak to me because when I set it up, I mentioned another person would be involved as well, and they only took their name, so I spent a week proving I was part of the business I set up with them.

I requested these be cancelled after the first month, 3 weeks later, there was no response, and a 3rd payment is due soon. So far, we are almost £550 down with nothing to show for it.

At the point of writing, there's been no response to me reaching out, and I will have to go to the bank to dispute these charges, as it seems to be a scam at this point.

Avoid at all costs!

22 May 2026
Unprompted review
Rated People logo

Reply from Rated People

Hi Greg,

Thanks for your feedback, and we're really sorry to hear about the experience you’ve described.

We take issues like account setup errors, billing concerns, and communication delays very seriously, and this is not the standard we aim to provide. We can appreciate how frustrating it must have been to deal with incorrect account details, access issues, and delays in getting things resolved.

We’d like to urgently review what’s happened across both accounts, including the setup issues, any refund discussions, and your cancellation requests, so we can investigate this properly and help resolve it.

Please contact our team at support@ratedpeople.com using the subject line "Trustpilot Review 0010", and include the details of your accounts so we can look into this as quickly as possible.

We appreciate you taking the time to raise this, and we want to make sure it’s fully addressed

Many Thanks,

The Rated People Team

Rated 5 out of 5 stars

Catalin was both professional and…

Catalin was both professional and friendly . I needed some work done as I am unable to stay where I am and selling property and I can highly recommend Catalin .. he plumbed in a sink unit in bathroom, fixed a hole in my ceiling and then plastered a wall and painted the area . If you want any work done I highly recommend this man ...

22 May 2026
Unprompted review
Rated People logo

Reply from Rated People

Hi,

We are so pleased to hear about your positive experience with the trader. It's wonderful to know they could assist you during this time. Thank you for your kind recommendation!

Many Thanks,

The Rated People Team

Rated 5 out of 5 stars

drywall hole repair

eric is a friendly guy, comes on time, does the work well, cleans up, good priced, will hire him again, you should do the same

18 May 2026
Unprompted review
Rated People logo

Reply from Rated People

Hi,

We're so pleased to hear about your excellent experience! Your positive feedback regarding the traders service is truly appreciated.

Many Thanks,

The Rated People Team

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