rawfoodshop.se Reviews 

I bought 3 kg of almonds in late November and then went on a month long work trip. This week I opened the first bag and found it infested with larva, a strange sort of debris (larva fecal matter?) and almonds they had nibbled on. I wish I could attach the disgusting pics! A few days later several moths appeared in my kitchen. Rawfood shop refuses to reimburse as I didn't make the complaint within 2 weeks of purchase. I don't think this is a reasonable time limit for dried goods. I did complain within 2 months, and the sell-by date is 2024.

I urge you to not buy products that are vulnerable to infestation from this shop!

I accidentally ordered the wrong product and messaged them yesterday (Sunday) asking if they could put in the correct product instead (which actually cost less). They emailed me back saying it is not possible since the products are already being packed. Fair enough, so I let them know that in this case I will return the parcel and re-order with the correct item. They responded saying that for this they will charge a fee of 300SEK! Unbelievable. I have never experienced any return policy that is so hostile to customers. I wonder if it is even legal to charge a return fee that would end up being more than the original order I placed???

Horrible experience
The company sent my order to Bromma more than 1 hour commute away from my home! It seemed like it was a location close to RawFoodShop warehouse and convenient for them (not me). When I went to receive the package at my local postnord they asked me to pay extra to have it shipped, although I had already paid RawFoodShop for the shipping to my home address. I refused to pay any more.

I didn't pick-up the package and thought I would receive the money back. As it turns out they didn't return my money either. They have a policy to not return money for "food items" even if the package is never picked and returns. Guess what their shop sells? FOOD! Scam-like behavior. Avoid this shop at all cost!

Update: And they have the audacity to offer to reship it "for a fee" in full public view, while they themselves sent it to the wrong address in the first place! Not even a refund offer.

ordered on Dec 12, delivered on Dec 23 🤦

Poor customer service. Several people replying with time lag differently to the same simple question about an order change as if they work at different companies. One doesn’t know what the other does. Cancelling an updated correct order and sending (with 10 day delay) the original order that I specifically and repeatedly asked to have cancelled. Ahead of the Christmas holidays. The owner might want to listen to its customers. I use this company occasionally as they have a good selection of products (for a Swedish market) and sometimes at competitive prices. But they would fare better I think in reviews with an improved customer service.

Update: my order was not sorted out but I received an apology and 10% discount by company.

Sadly enough, I didn’t get my order… First, delivery took 2 weeks, then it got delivered to some random place without even attempting to deliver to my home address or any close by post. After multiple attempts to pick it up, I still don’t have my package. Seems like the order was delivered using the cheapest delivery option without taking into consideration how much customer spent and how heavy the package might be. I just hope, I get my money back now…

I ordered and paid on 05/12 i have not recieved anything yet :(

All items packed correctly. Good quality and quick service. What more can one desire?
Thanks!

Healthy products, good prices, fast delivery

Placed an order so it would be shipped to my home. I thought it might be a little late due to black Friday volumes, so was not alarmed when it did not arrive on time. Turns out, it was placed to pakkeshop instead and at the end of the week sent back. Contacted rawfoodshop offering to pay for another shipment, I thought, not fair that a small business should pay for postnord mistakes. Turns out, rawfoodshop charge 300DKK for a return (keeping the products you ordered), so its not worth the effort to reship the order. Won’t be shopping here again!

I got an expired product, I have connected the customer service about that but I didn’t get any reply from them.
I will never buy from this store anymore!

The person who answered my emails was fast to reply and nice. But although they announce that they ship to all EU countries I can't place an order and I live in Finland. Per email I got an answer that the problem will be resolved in a few weeks. After a few weeks I asked again because it still didn't work. Got the answer that they are still working it out. Well a month later now, and still I can't place an order?!?! So change the announcement at your homepage that you deliver to all EU countries because clearly you don't .

Everything in the delivery was wrapped in plastic. oats or buckwheat-flakes perfectly would work in paper packages. ...

Good website notably with dates of expiry of products mentioned.
Good range of healthy food products including Ayurvedic. Timely delivery of package and easy collection facilitated.
Reasonable prices for organic oat bran ordered.
The website, SMSs pertaining collection of delivery, invoice provided though were not discernible to international English speaking customers, as they were provided in Swedish/Danish, as understood. It may be a suggestion to include English language versions, for smoothness of transactions.

So happy about everything and also that now oil bottles are in glass :-) !

Tasty, fresh, high quality food. Always arrives quickly.

Thank you! Quick delivery ! Very happy

I guess I am new to eating ecological products. But ecological products are supposed to be better for the body I guess. I bought cashews here and 100% chocolate/kakaonibs here. There kakaonibs- and cashews are the cheapest ones I could find on the internet in Sweden. Now the non-ecological natural Cashews at lidl costs 150 Crowns a kilo, but those I bought here are ecological but they are still cheaper here.

Great products and great service

Careful, Scammers!