rawfoodshop.se Reviews 

4,819
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Fast delivery. Initially when I placed my order, I realized after 3 days I ordered the wrong item. So I quickly contacted customer support and they reversed my order. I received my refund a few day... See more

Company replied

Rated 5 out of 5 stars

Very wide range of products, quick processing time, quick delivery, discount coupons that apply on already discounted items, also it seems like they pack at least some of their products fresh when the... See more

Company replied

Rated 2 out of 5 stars

Shipping is fast and some of the products are good, but others are faulty. For example a 500g bag of "premium" walnuts had fingernail sized bits of hard walnut shell in them: easy to break a tooth w... See more

Company replied

Rated 4 out of 5 stars

Rawfoodshop has become my go-to for high-quality raw foods. Their selection is impressive. The only thing missing? A delivery service. As someone who shops frequently and buys in bulk, having the op... See more

Company replied

Company details

  1. Natural Foods Shop

Written by the company

Sveriges första och största e-butik med ekologisk mat och levande föda. Rawfood, veganmat, ayurveda, superfood och glutenfritt till marknadens bästa priser! Välkommen in! http://www.rawfoodshop.se/


Contact info

4.2

Great

TrustScore 4 out of 5

5k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(4,819)

824 reviews in the last 12 months

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Rated 1 out of 5 stars

Damaged foodstuffs - no replacement - customer service ignores you

Ordered various foodstuffs. They arrive damaged - strawberry powder all over the package. Several emails to customer service, images of damaged items and yet no refund or replacement items. Emails no go ignored. Severely disappointed and will not use Rawfoodshop again.

29 July 2022
Unprompted review
rawfoodshop.se logo

Reply from rawfoodshop.se

Hi!

Im sorry that you are not happy with our service, I have forwarded your complaint again to see what have happened and why you have received no reply. We are sorry about the delay and will get back to you asap.

Best regards, Rawfoodshop Support.

Rated 5 out of 5 stars

Tasty

Very tasty . Fish smell pnly when You open the package but later with something it taste really okay. Specially if you think how much calories exactly you eat :) i will buy this noodle all the time and I don't miss normal .

14 July 2022
Unprompted review
Rated 1 out of 5 stars

Quality control?

The very weak support with sometimes stroppy emails is only part of the problem with the company.
The very big weak point is the definitely the quality of the goods: Whether nuts, seeds or cocoa mass - the goods received are often old, stale, sometimes rancid.
I will definitely never shop there again after my last contact with "support" (about 5 kg of rotten, china-plastic smelling hamp seeds for over 440 kr) - Disgusting and of course no refund in sight!!

1 July 2022
Unprompted review
rawfoodshop.se logo

Reply from rawfoodshop.se

Hi!
Im very sorry that you are not happy with our products. We value quality very high and would like to make this order up to you. Please write us another email with headline "trustpilot22" and we can have a look and see what we can do.
In the meantime we wish you a lovely summer! ☀️

Rated 4 out of 5 stars

Made a order 2 weeks ago and they haven't sent it and the support don't answer(Solved)

I made a order almost 2 weeks ago and rawfoodshop's support's email don't answer nor do they answer on the phone. I'm really, really upset how a company can behave like this.

I have sent 4+ emails and tried to call them but have nobody has answered...

Lade en beställning för snart 2 veckor sedan och rawfoodshop svarar varken på mail eller telefon.... Blir så himla förbannad hur ett företag kan bete sig på det här viset...

Har skickat 4 mail och ringt en gång men NEJ ingen svarar

Edit:

Det löste sig tillslut och jag fick mitt paket och är nöjd med produkten.

16 February 2022
Unprompted review
rawfoodshop.se logo

Reply from rawfoodshop.se

Hej!

Hm, ja det är konstigt att du behövt vänta så pass länge på din order, och att ingen har svarat på dina mail. I vanliga fall har vi 3 dagars leveranstid, men jag kan se att din order fastnat på vägen här någonstans och det beklagar vi verkligen. Den är påväg till dig nu enligt nedan länk. https://tracking.postnord.com/se/?id=00373325389940979579. Jag ska se till att supporten letar upp dina mail så att du får svar!

Edit: Stort tack för att du har redigerat ditt omdöme och ha en trevlig helg!!

MVH,
Louise och support.

Rated 5 out of 5 stars

Highly recommended

We have been ordering from Rawfoodshop for sometime and everytime we have been happy with our orders and their products. Everything has been of great quality, good packaging and always arrived promptly.
Great prices as well.

Highly recommended!

18 December 2021
Unprompted review
Rated 1 out of 5 stars

Bad costumer service

Bad costumer service. Two weeks after I gave up my order, nothing happend and I asked them if it's possible to change the shipping adress. No respond on that, just some few words "sorry for the delay". I was not able to pick it up and it returned. Now I'm still waiting to get my money back and all they tell me is that I have to pay a fee.

No thanks. Not customer friendly att all.

17 November 2021
Unprompted review
rawfoodshop.se logo

Reply from rawfoodshop.se

Hi Christine, i'm sorry you had a bad experience with our support. Usually you should receive an answer within 24h and it is also possible to call us during weekdays. Postnord as we are using takes a fee for changing delivery adress and it sounds like you in this case didn't receive a notification to pick up the package. If you reach out to us again i'm sure we can sort it out so you can get your order sent again. Best regards, Louise!

Rated 5 out of 5 stars

Fast

Fast delivery, good products. Often cheaper than ordinary shop but with much better quality.

29 May 2021
Unprompted review
Rated 2 out of 5 stars

Stale and rancid nuts

I was very disappointed with my order as most of the nuts (especially the walnuts and the cashews) were old, soft & chewy (instead of crunchy), and tasted very stale and rancid, which is actually toxic for health. The coconut oil was also not very fresh.
I get better products from Willy:s !

19 April 2021
Unprompted review
rawfoodshop.se logo

Reply from rawfoodshop.se

Hej Anne-Sophie!
We are very sorry you are not happy with your order. Please contact our customer support with batch and ordernumber of the goods and they will help you sort it out. You can reach us by email: support@rawfoodshop.se or by phone 040-125800.
Have a nice day! 🍃

Rated 5 out of 5 stars

High quality products at great prices

High quality products at great prices. A great diverse range, I often find natural medicines and supplements that I struggle to find anywhere else on their shop! Always quick dispatch and delivery and the website is well designed and easy to use :).

6 April 2021
Unprompted review
Rated 1 out of 5 stars

I’m not satisfied with the descriptions…

I’m not satisfied with the descriptions of the items,
I ordered oil to eat as a food!
I got it and it is for message! It didn’t say that on the item on the website!
The delivery wasn’t to my door or to my postbox! It was to a point collection shop!!!!
Never order from you again
There isn’t any phone number to customers service!
Even when I send an email I didn’t get an answer from ur company!
Really bad from u!
U should care about costumers more!

12 February 2021
Unprompted review
rawfoodshop.se logo

Reply from rawfoodshop.se

Hi!

Im sorry that you are not happy with your product. But in the description of the product you have bought it is stated that it is used for massage as a tradition of Ayurveda. Our customer support answers emails every day and our support phone is open mon-fri, 09-12, i will make sure your email will be answered. You are also welcome to call us and we will answer any further questions. 040-125800

Have a nice day!

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