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Ray Grahams Reviews 1,575

•
TrustScore 5 out of 5

4.8

Building Materials Supplier
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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its efficient and prompt service, highlighting the speed of delivery and the ease of the ordering process. Many people appreciate the competitive pricing and the quality of the products received, often noting that items are as described and represent good value. However, some customers also noted issues with product advertising, stating that items on the website were not always accurately represented. A few people were dissatisfied with having to cover the return shipping costs for incorrect items, especially when the issue stemmed from the product description.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, consistently praising its speed and efficiency. Many... See more

Product

Customers had positive experiences with product quality and selection. Many reviewers praised the good... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism and efficiency.... See more

Order

Reviewers mention positive feedback about order. Customers consistently praise the easy and straightforward... See more

Price

Customers consistently note positive experiences with price. Reviewers frequently mention finding the best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a 600Kilo Coal store which is massive and extremely heavy. We live in the UK so didn't think Ray Grahams would deliver to us. Wow amazing company. Great price and a hassle free delivery whi... See more

Rated 5 out of 5 stars

Ordering was easy. Product bought was better value than other sites. Shipped immediately and received on time. Very efficient service. Thought i had messed up order emailed company at night received r... See more

Rated 5 out of 5 stars

Fantastic online and phone service from Ray Grahams. I phoned in advance to find out about current stock levels of the item required. I spoke to a very polite and efficient employee. I then ordered... See more

Rated 5 out of 5 stars

Great service from the guys there. Asked them to check they actually had some listed parts in stock (obsolete Makita screw driver bits) which they did. Bought online and shipped same day, arrived in... See more

Company details

  1. Building Materials Supplier
  2. Bathroom Supply Shop
  3. Timber merchant
  4. Plumbers' merchant
  5. Safety and work wear
  6. Tool shop

Written by the company

With over 50 years of experience, Ray Grahams is a one-stop-shop for all your building, home, and DIY needs. Recognized as the "Aladdin's Cave of DIY" and featured by Telegraph.co.uk in the Top 20 British DIY Stores, we offer a vast selection of over 30,000 products available both online at www.raygrahams.com and in our mega store located here in Newtownards, County Down, Northern Ireland. Upstairs, you'll find our power tool superstore, featuring hundreds of power tools for projects of all sizes along with our beautiful bathroom showroom for creating your dream bathroom. On the ground floor, explore our DIY mega shop and extensive timber yard, where you'll find all the materials and supplies you need, whether you're a DIY enthusiast or a trade professional. At Ray Grahams, we are committed to delivering exceptional personal service to every customer. Our reputation for outstanding customer care speaks for itself, as we pride ourselves on being transparent, genuine, and approachable. Whether you call us, send an email, or visit our store, you can expect an authentic Ray Grahams experience every time.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

This is the third time I've ordered…

This is the third time I've ordered from Ray Grahams. I needed items for my wood burning stove and as always a quick and easy ordering process, delivery was fast and I was informed of the carrier and given a tracking number.

2 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I ordered a few things on the Sunday before Christmas, was expecting to have it maybe early January, but I received it on the Tuesday Christmas eve, fantastic service and great prices too, I will definitely be buying more equipment from Ray Grahams and would recommend them too.

24 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent old fashioned service

Excellent old fashioned service. You speak with humans, delivery and after service simple and efficient.
Prices excellent.
Definitely recommend and use again

7 November 2024
Unprompted review
Rated 5 out of 5 stars

This is one of the best companies I…

This is one of the best companies I have ever dealt with they were extremely helpful and efficient when dealing with my order, question's, & product queries. And there delivery turnaround was excellent will definitely use them again

15 November 2024
Unprompted review
Rated 5 out of 5 stars

I ordered a Draper bandsaw on a Monday…

I ordered a Draper bandsaw on a Monday pm and it was delivered on Wednesday am, excellent service and at a great price. 100 per cent satisfaction and I highly recommend this company for their efficiency and expertise. Thank you

2 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

It was a very smooth transaction from start to finish, the website was easy to order, the communication was excellent, delivery was fast and the product was excellent.

20 October 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful

Ray and his teams were very helpful, getting back to me promptly and helping me to find the right tool for my needs. Great online experience and very happy with my purchase

18 October 2024
Unprompted review

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