I ordered my mattress online. After paying I noticed that the receipt said that it would be ready for "pick up" the next day and I requested delivery. It was supposed to be delivered on Tuesday Septe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were assisted by Sam Rosenfeld and he was very knowledgeable and friendly. He helped us with our challenges and buying our new furniture. He is a wonderful manager!
Amanda Vitali was an excellent consultant. My intention was only to window shop but after sitting and discussing my needs with her I ended committing to a sale. She was very informative and easy to... See more
Poor customer service. Bought Platinum protection plan. Called store with issue and they told me to call service department. Automated system No one picks up phone. Called store and got asst.mgr who g... See more
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
2750 Fashion Center Blvd, 19702, Newark, DE, United States
- 3023180530
4.7
Excellent
267 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have bought all of my furniture from R & F
I have bought all of my furniture from Raymond & Flanigan. I usually go into the store to look at what I want to purchase, but this time I ordered on the R & F website. It was very easy use and just waiting for my delivery. Always have had good experiences with R & F.
16 November 2024
Reply from Raymour & Flanigan - Christiana
Dear Valued Customer,
Thank you so much for your continued loyalty and for sharing your positive experience with us! We're thrilled to hear that you found our website easy to use and that you've consistently had good experiences with Raymour & Flanigan. Your satisfaction is our top priority, and we're delighted to have you as a valued customer. We look forward to serving you again in the future and hope you enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
Your sales person was excellent
Your sales person was excellent. Readily understood my needs which made for a pleasant experience. Thank you
1 November 2024
Reply from Raymour & Flanigan - Christiana
Dear Dianne,
Thank you so much for your wonderful review! We're thrilled to hear that our salesperson was able to understand your needs and provide you with a pleasant experience. Your satisfaction is our top priority, and it's great to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
A Sales Consultant Who Listened to Me
What I liked more than anything is that the sales consultant greeted me and listened to me. I had seen the item I bought in an email advertisement and I knew exactly what I wanted. At no time was she pushy - she listened, she was able to tell me about the furniture, and I needed a measurement which she did right away. She was able to tell me all about the extended warranty and everything it entailed without being "pushy" about it. I also asked about another item I am considering and she showed me the furniture and again understood that I needed to go home and take measurements and really think about the color choice. If I do decide to buy the sofa, I will only deal with Lisa as she was so helpful to me.
30 October 2024
Reply from Raymour & Flanigan - Christiana
Thank you so much for your review, Pamela! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
The staff was very professional and…
The staff was very professional and knowledgeable. I had a great experience and will be purchasing additional items.
27 October 2024
Reply from Raymour & Flanigan - Christiana
Dear Jacqueline,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that our staff's professionalism and knowledge made your visit enjoyable. We look forward to assisting you with any future purchases. Have a wonderful day!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Christiana
Thank you so much for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Easy Online Shopping Experience
It was easy to make my purchase online. The checkout was easy and I instantly received my pickup time.
3 October 2024
Reply from Raymour & Flanigan - Christiana
Dear A. Moore,
Thank you so much for your wonderful review! We're thrilled to hear that you found our online purchase process easy and efficient. It's great to know that the checkout was smooth and that you received your pickup time promptly. We appreciate your feedback and look forward to serving you again in the future.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Amanda Vitali Was Amazing
I had just moved to Delaware and was greeting by your sales associate Amanda Vitali who was patient with me, as she took me around to show me different mattresses to fit my needs, and my budget. She was very thorough, and she gave me every detail. Amanda made me feel very comfortable, and I did not feel rushed at all. She surely knows her stuff! I would definitely refer somebody to see Amanda, and of course I would deal with her again. More people should be pleasant like her!
1 October 2024
Reply from Raymour & Flanigan - Christiana
Thank you so much for your review, Steve! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Poor customer service
Poor customer service. Bought Platinum protection plan. Called store with issue and they told me to call service department. Automated system No one picks up phone. Called store and got asst.mgr who gave some misinformation and he would have customer care contact me Still waiting for call. He said he email store manager with all information. Still waiting for call.
26 September 2024
Unprompted review
Great and knowledgeable service
I worked with Amanda and her manager Sam on the purchase of some new chairs. Amanda was great and after asking what I was looking for she pointed me in the right direction. The purchases were very easy and terms (special order) clearly stated by Sam and Amanda. They also offered great advice regarding one of the colors I choose. I look forward to more purchase at this store
23 September 2024
Reply from Raymour & Flanigan - Christiana
Hello Yvonne Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!
My experience was awesome
My experience was awesome, thanks to Thomas Shaw. His knowledge, patience and overall demeanor made what should have been an overwhelming process, easy, and pleasant. He greets you with a smile, he walks you through the inventory and the added bonus, walking me out, to my car.
21 September 2024
Reply from Raymour & Flanigan - Christiana
Thank you so much for your review, Kim! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
The selection was wonderful
The selection was wonderful, and the two sales representatives that we worked with were good listeners, knowledgeable, and helpful.
18 September 2024
Reply from Raymour & Flanigan - Christiana
Hello Tom Morelli We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
Reply from Raymour & Flanigan - Christiana
Dear Byron,
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you had a great experience with our sales team. Your kind words are greatly appreciated and will be shared with the entire team. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Reply from Raymour & Flanigan - Christiana
Dear Don,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Marcus provided you with wonderful service. We strive to offer the best customer experience, and it's always rewarding to hear when we've succeeded. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Reply from Raymour & Flanigan - Christiana
Dear Robert,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent customer service experience at Raymour & Flanigan. Our team works hard to ensure that every customer feels valued and well taken care of, and it’s always rewarding to hear when we’ve succeeded. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Great Experience
Service warm and helpful. No pressure, friendly and kind. My appreciation to Amanda and Torrance, great teamwork in satisfying a customer!
1 September 2024
Reply from Raymour & Flanigan - Christiana
Dear MaryAnn,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our team. Amanda and Torrance will be delighted to know that their efforts made a difference in your visit. Your kind words and appreciation mean a lot to us. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Fancy was an excellent salesperson
Fancy was an excellent salesperson. He listened to what we wanted. He helped me find the perfect couch. He is an asset to your company. I would ask for him if I returned.
30 August 2024
Reply from Raymour & Flanigan - Christiana
Dear Paula,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Fancy provided you with exceptional service and helped you find the perfect couch. Your kind words about his dedication and assistance mean a lot to us. We are proud to have him as part of our team and will be sure to pass along your compliments. We look forward to welcoming you back in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Saleswoman was knowledgeable.
Saleswoman was knowledgeable, sympathetic, and very helpful.
13 August 2024
Reply from Raymour & Flanigan - Christiana
Dear Katherin,
Thank you so much for your wonderful review! We're thrilled to hear that our saleswoman provided you with knowledgeable, sympathetic, and helpful service. Your satisfaction is our top priority, and it's great to know we met your expectations. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
10/10
Juan from the Christiana Delaware location was awesome. He made my girlfriend and I aware of the ongoing promotions, and then allowed us to tour the store without being overly pushy. He was there to answer any questions that we had. Once we purchased the furniture, he made sure that we understood the warranty and delivery procedures, and also mentioned that if we wanted to add anything at any point before delivery, the promotion would still be effective. Great experience at Raymour & Flanigan thanks to Juan!
4 August 2024
Reply from Raymour & Flanigan - Christiana
Dear Dawson,
Thank you so much for taking the time to share your positive experience at our Christiana Delaware location. We're thrilled to hear that Juan provided you and your girlfriend with exceptional service, making you aware of our promotions and ensuring a comfortable shopping experience without being overly pushy. It's wonderful to know that he was able to answer all your questions and clearly explain the warranty and delivery procedures. We're delighted that you had a great experience at Raymour & Flanigan, and we will be sure to pass along your kind words to Juan. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
I am frustrated and disappointed
I am frustrated and disappointed. I bought a basic twin mattress with basic frame and box spring for my daughter. Two days after we bought it I asked if we could return the box spring and frame because her dog crawled under it and it fell apart. The box spring was noisy and we were disappointed with it. I was told Raymour and Flanigan does not allow returns and the best they could do was have someone come out to repair it or exchange it. I honestly don’t want to buy anything else from this store and now am stuck with the items and out $250. Just know you better be very sure of your purchase because you are stuck with it.
15 June 2024
Unprompted review
Reply from Raymour & Flanigan - Christiana
Dear Rebecca Lynn,
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the issues you encountered with the twin mattress set and the inconvenience it has caused you. Your feedback is important to us, and we understand how frustrating it can be when a purchase does not meet expectations.
We strive to ensure that all our products meet high standards of quality and durability, and it is disappointing to learn that this was not the case for you. We appreciate your honesty and will certainly take your comments into consideration as we work to improve our offerings and services.
If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to reach out to our customer service team. We value your business and hope to have the opportunity to better serve you in the future.
Sincerely,
The Raymour & Flanigan Team
Tom was great
Tom was great! Explained durability and what we should look for! People were very kind and not trying to prey on me - unless i needed help! We bought our living room furniture!
27 July 2024
Reply from Raymour & Flanigan - Christiana
Hi Dawn,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that Tom provided you with helpful information and that you felt comfortable and supported during your visit. It's wonderful to know that you found the perfect living room furniture. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.