I ordered my mattress online. After paying I noticed that the receipt said that it would be ready for "pick up" the next day and I requested delivery. It was supposed to be delivered on Tuesday Septe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were assisted by Sam Rosenfeld and he was very knowledgeable and friendly. He helped us with our challenges and buying our new furniture. He is a wonderful manager!
Amanda Vitali was an excellent consultant. My intention was only to window shop but after sitting and discussing my needs with her I ended committing to a sale. She was very informative and easy to... See more
Poor customer service. Bought Platinum protection plan. Called store with issue and they told me to call service department. Automated system No one picks up phone. Called store and got asst.mgr who g... See more
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
2750 Fashion Center Blvd, 19702, Newark, DE, United States
- 3023180530
4.8
Excellent
266 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
When we went into the store
When we went into the store, the associates were extremely helpful and answered all of our questions. the associate's name was Q.
24 July 2024
Reply from Raymour & Flanigan - Christiana
Hi Barb,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that Q and the rest of our team were able to assist you and answer all your questions. We strive to provide excellent customer service, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Our sales rep Juan was friendly
Our sales rep Juan was friendly, professional, and knowledgeable.
11 June 2024
Reply from Raymour & Flanigan - Christiana
Hello Peter; Delaware We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
My experience was awesome
My experience was awesome, the salesman was at the entrance to greet me as I walked into the store. The sales person was very courteous through the whole process. I would recommend Raymour & Fflanigan to everyone wanting to purchase furniture.
9 June 2024
Reply from Raymour & Flanigan - Christiana
Thank you so much for your review, Ed! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Lisa was very nice I had an excellent…
Lisa was very nice I had an excellent experience. Harry
6 June 2024
Reply from Raymour & Flanigan - Christiana
Thank you so much for your review, Harry! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
The customer service was the best
1 June 2024
Reply from Raymour & Flanigan - Christiana
Hello Ngu Ngangmi! Thank you for your feedback. Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!
Reply from Raymour & Flanigan - Christiana
Hello Michele Hastings! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Reply from Raymour & Flanigan - Christiana
Hello Raymond Myers Jr. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Retreat dresser resser
Sales person was very helpful and knowledgeable and friendly made it very easy
17 May 2024
Reply from Raymour & Flanigan - Christiana
Thank you so much for your review! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Shaun knew what he was talking about…
Shaun knew what he was talking about and listened to what I had to say rather than make assumptions. Thank you!!
8 May 2024
Reply from Raymour & Flanigan - Christiana
Hello Sandi Mulligan! Thank you for your feedback. Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!
Reply from Raymour & Flanigan - Christiana
Thank you, Dawn, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Our salesman
Our salesman, Sean, did not pressure us into a sale, but was instead very patient and helpful.
1 May 2024
Reply from Raymour & Flanigan - Christiana
Hello Jacalyn Wilson We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
Always a great experience
I shop at Raymour and Flanigan alot due to their superior service
From the Philadelphia location on Columbus Blvd to now the Newark location. My whole house is furnished from Raymour. Sales Rep Daniel helped me out, he was very professional, attentive and provided superior customer service. I also like how well organized using the parts and labor plan is.
27 April 2024
Reply from Raymour & Flanigan - Christiana
Hello Darlene Hurst We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
The sales person was helpful and not…
The sales person was helpful and not over aggressive, she was helpful and let us shop without being on top of us
27 April 2024
Reply from Raymour & Flanigan - Christiana
Thank you so much, Patricia, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service while giving you the space to shop comfortably! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Palmer Ashe was terrific
Palmer Ashe was terrific. Professional, friendly, and took lots of time with us to ensure we were making the right purchase.
24 April 2024
Reply from Raymour & Flanigan - Christiana
Thank you so much for your review, James! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Jaun was extremely helpful!!
Jaun was extremely helpful, informative, and patient as my wife and I tried to find just the right mattress, bed, and accessories to suit our preferences. A great shopping experience!
14 April 2024
Reply from Raymour & Flanigan - Christiana
Thank you so much for your review, Tom! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Rodney was very pleasant and helped us…
Rodney was very pleasant and helped us with what we were looking for.
14 April 2024
Reply from Raymour & Flanigan - Christiana
Thank you so much for your review, Diane! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Very friendly welcome from Michael …
Very friendly welcome from Michael our sales representative. We felt at ease the moment he greet us. He told him what we wanted. And he directed us to exactly what we wanted. This transition was the smoothest out of ALL of our past experiences shopping for furniture. Thanks Michael you're The Man!
We visited your outlet in the same vicinity. There's a couple pieces of furniture that we are considering purchasing for our upstairs media room. See you soon!
6 April 2024
Reply from Raymour & Flanigan - Christiana
Hello customer! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Great customer service
Great customer service, paired with alot of knowledge that made me truly comfortable with my purchase!
30 March 2024
Reply from Raymour & Flanigan - Christiana
Thank you, Joshua, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Good price and the piece I wanted is in…
Good price and the piece I wanted is in stock and will be here in a week
21 March 2024
Reply from Raymour & Flanigan - Christiana
Hello Alan Fisler Thank you for leaving such a great rating! We're glad you had such a good experience with us. Thank you!
Knowledgeable salesman
18 March 2024
Reply from Raymour & Flanigan - Christiana
Hello Linda Jamison! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.