The experience was subpar. The sales person that I was working with told me to call him the next day at a specific time to order my furniture and pay online and when I did, he told me that already lef... See more
Company replied
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See what reviewers are saying
I worked with Garyl Robinson. My first visit to the store was just to look around. Gary asked what I was looking for and showed me a few options. I liked that he wasn’t pushy, he gave me stats on item... See more
Company replied
If you are talking about the sales representative. He was very knowledgeable about the couch I selected on line. He was also very helpful about bringing out some of the items I hadn't considered or... See more
Company replied
Team was very attentive and explained all the benefits. Mauricio and Steve were great
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
440 Route 440, 7305, Jersey City, NJ, United States
- 2012531781
4.4
Excellent
95 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 2% of negative reviews
Typically replies within 1 week
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Team was very attentive and explained…
Team was very attentive and explained all the benefits. Mauricio and Steve were great
31 July 2026
Purchased item at great price.
10 May 2026
We had a good experience that is why we…
We had a good experience that is why we purchased the mattress here. The previous stores we went, experience not so good.
28 April 2026
Very good
It was a nice experience; the young man treated us with great respect and showed us what we needed.
29 March 2026
The worst customer service I've ever recieve from a "HIGH END FURNITURE PLACE"
Half of the staff at the Jersey City,New Jersey location are rude and full of BS! I have been waiting for a refund of $308.00 since June 2025. Everytime I call they give me the run around or answer the phone and tell me to hold on and transfer the call, because they do not want to engage with me. Yes, I've been frustrated about the matter because I placed a order with the sale representative GIFT and the portion i paid in cash for they was supposed to return to me because I no longer wanted the order. I have been given the run around, after run around since June. I literally just called them 09/11/2025 at 1:20 and 1:23pm and they give having me hold on with no one coming to the phone. I've done my best with being patient. I am not going to seek legal action as of today. So just heads up people if you cancel an item and they have to return a refund in a check (because my payments was made with different debit cards) be prepared to put up a fight to get your refund. I WILL NEVER DO BUSINESS WITH THIS COMPANY EVERY AGAIN!!!!
11 September 2025
Unprompted review
Purchased a 1600.00 mattress
Purchased a 1600.00 mattress - both managers would not even throw in a free pillow asked plenty of times - was ignored all they cared about was the sale. Left feeling not good about the sale and purchase.
8 September 2025
A Great Experience From Start to Finish
I had a great experience! The team was very kind, helpful, and easy to communicate with. I truly appreciate their support and highly recommend them
27 August 2025
Reply from Raymour & Flanigan - Jersey City
Hello Lucero,
Thank you so much for sharing your wonderful experience with us! We’re absolutely thrilled to hear that our team provided you with kind and helpful service. Your recommendation means the world to us, and we’re so happy to know you had a positive experience. If there’s anything else we can help you with in the future, please don’t hesitate to reach out.
Warm regards,
Raymour & Flanigan Furniture and Mattress Store Team
How welcoming and knowledgeable about what they sell you!
Welcomed by professional and Sales Woman Loida. Wonderful and knowledgeable sales woman. Our family keeps coming back . 👏👏
17 July 2025
Reply from Raymour & Flanigan - Jersey City
Hello Patricia,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Loida provided you with such a welcoming and knowledgeable service. It's wonderful to know that your family continues to choose Raymour & Flanigan for your home furniture needs.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Jersey City
Hello Georgette Assaad Sabha,
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had a great customer service experience at Raymour & Flanigan. Providing exceptional service is our top priority, and it’s wonderful to know that we met your expectations.
If there’s anything else we can assist you with or if you have any further comments, please feel free to reach out.
Best regards,
The Raymour & Flanigan Team
Marcell Portes was very helpful in our…
Marcell Portes was very helpful in our deciding which power sofa to buy.
4 May 2025
Reply from Raymour & Flanigan - Jersey City
Hello Michael,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Marcell was able to assist you in finding the perfect power sofa. Providing excellent service is our top priority, and it's wonderful to know that Marcell made a positive impact on your shopping experience.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Jersey City
Hello Cesar Bastidas,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your sales person was great and easy to work with. Providing exceptional service is our top priority, and it's wonderful to know that we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
The experience was subpar
The experience was subpar. The sales person that I was working with told me to call him the next day at a specific time to order my furniture and pay online and when I did, he told me that already left the store and was on his way home and he said to call him back tomorrow, when calling him back, the representative told me that he was off that day. Finally ordered the piece of furniture without him. When coming to the store to pick up the item, I was forced to go around the building and pick it up from the back door. This experience lacks competent customer experience..
11 January 2025
Reply from Raymour & Flanigan - Jersey City
Hello,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced during your recent interaction with our store. It is our goal to provide every customer with a seamless and pleasant shopping experience, and it is clear we fell short in your case.
We are sorry for the miscommunication regarding your order and the inconvenience you faced during the pickup process. Your feedback is invaluable, and we will be addressing these issues with our team to ensure improvements are made.
We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future. If there is anything else we can do to assist you, please feel free to reach out.
Thank you again for bringing this to our attention.
Best regards,
Raymour & Flanigan Customer Service Team
Thank you
Gary’l, sales associate, was very nice and helpful explaining the selections we were looking for and completing the sales process to us. No pressure, very polite.
9 January 2025
Reply from Raymour & Flanigan - Jersey City
Hello James Adamczyk,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Gary’l provided you with such helpful and polite service during your visit to our Jersey City store. It's wonderful to know that you felt no pressure and that the sales process was clearly explained. We strive to make every customer feel comfortable and informed, and your feedback is a great testament to our efforts.
We hope you enjoy your new furniture, and we look forward to welcoming you back to Raymour & Flanigan Furniture and Mattress Store in the future. If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Great customer service.
16 December 2024
Reply from Raymour & Flanigan - Jersey City
Dear Merlyn Ishmael,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you received great customer service during your visit. Our team is dedicated to providing exceptional service, and your feedback is truly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Ashley F.
The Raymour & Flanigan Team
888-729-6687
The salesman was polite and very…
The salesman was polite and very helpful , had nice maners
29 September 2024
Reply from Raymour & Flanigan - Jersey City
Thank you so much, Osama, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Jersey City
Dear Joseph,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our team provided fast, professional, and neat service. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Mr Waled is very nice and has patience…
Mr Waled is very nice and has patience to answer any question he is awsam
22 August 2024
Reply from Raymour & Flanigan - Jersey City
Dear Amgad,
Thank you so much for your wonderful review! We're thrilled to hear that Mr. Waled provided you with exceptional service and was able to answer all your questions with patience. Your kind words mean a lot to us, and we'll be sure to pass along your compliments to him. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Great Customer Service
I worked with Garyl Robinson. My first visit to the store was just to look around. Gary asked what I was looking for and showed me a few options. I liked that he wasn’t pushy, he gave me stats on items I was interested in, and offered alternatives only when necessary. When I returned to make a purchase, he again answered my questions and allowed me the space to make a decision while being informative & helpful.
9 August 2024
Reply from Raymour & Flanigan - Jersey City
Dear LLB,
Thank you so much for sharing your positive experience with us! We're delighted to hear that Garyl provided you with the perfect balance of assistance and space during your visits. It's wonderful to know that his approach made you feel comfortable and well-informed throughout your decision-making process. We truly appreciate your kind words and your 5-star rating. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Great experience on a huge order!
I don’t usually do reviews but usually unhappy people are the ones to review so here goes. The site was easy to use and set up my white glove delivery. I had to call to get a certificate of insurance for my building the rep was very helpful. She stayed on the phone while I sent and received emails. Very helpful.
22 July 2024
Reply from Raymour & Flanigan - Jersey City
Hi Joe,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our site easy to use and that our representative was able to assist you efficiently with the certificate of insurance for your building. It's wonderful to know that you had a positive experience with our white glove delivery service. We appreciate your kind words and your 5-star rating!
Best regards,
The Raymour & Flanigan Team
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