Raymour & Flanigan - Jersey City Reviews 

97
TrustScore 4.5 out of 5

4.4

440 Route 440, 7305 Jersey City, NJ, US


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See what reviewers are saying

Rated 5 out of 5 stars

I worked with Garyl Robinson. My first visit to the store was just to look around. Gary asked what I was looking for and showed me a few options. I liked that he wasn’t pushy, he gave me stats on item... See more

Company replied

Rated 5 out of 5 stars

If you are talking about the sales representative. He was very knowledgeable about the couch I selected on line. He was also very helpful about bringing out some of the items I hadn't considered or... See more

Company replied

Rated 5 out of 5 stars

Sales Rep Garyl Robinson is always available by multiple means. Very responsive and attentive regardless of the total amount of the order. He is very knowable of the items and is able to quickly re... See more


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Children's Furniture Shop
  4. Homewares Shop
  5. Interior designer
  6. Mattress Shop

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 440 Route 440, 7305, Jersey City, NJ, United States

  • 2012531781

4.4

Excellent

TrustScore 4.5 out of 5

97 reviews

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Hasn’t replied to negative reviews

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4.4

All reviews

(97)

4,190 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience on a huge order!

I don’t usually do reviews but usually unhappy people are the ones to review so here goes. The site was easy to use and set up my white glove delivery. I had to call to get a certificate of insurance for my building the rep was very helpful. She stayed on the phone while I sent and received emails. Very helpful.

22 July 2024
Raymour & Flanigan - Jersey City logo

Reply from Raymour & Flanigan - Jersey City

Hi Joe,

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our site easy to use and that our representative was able to assist you efficiently with the certificate of insurance for your building. It's wonderful to know that you had a positive experience with our white glove delivery service. We appreciate your kind words and your 5-star rating!

Best regards,
The Raymour & Flanigan Team

Rated 5 out of 5 stars

Friendly

Friendly, knowledgeable assistance. Good experience.

14 July 2024
Raymour & Flanigan - Jersey City logo

Reply from Raymour & Flanigan - Jersey City

Hi Seth,

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you found our team friendly and knowledgeable. It's wonderful to know you had a good experience with us. We look forward to serving you again in the future!

Best regards,
The Raymour & Flanigan Team

Rated 5 out of 5 stars

Great experience

I appreciate that the sales rep allowed me to explore the store without any pressure but also was completely available to answer questions and assist with finding suitable furniture for my needs. The salesman was an absolute pleasure to work with.

10 June 2024
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Reply from Raymour & Flanigan - Jersey City

Hello Mary Mitortando! Thank you for your feedback. Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

Our visits to the store is always…

Our visits to the store is always fulfilling because of the service given to us. We decided to go to Jersey City instead of Elizabeth when we wanted some additional pieces. Thanks.

28 May 2024
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Reply from Raymour & Flanigan - Jersey City

Hello Louise Maxwell We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!

Rated 5 out of 5 stars
Raymour & Flanigan - Jersey City logo

Reply from Raymour & Flanigan - Jersey City

Thank you, Mary, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Great service !

Great service !

9 May 2024
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Reply from Raymour & Flanigan - Jersey City

Hello Tamera Daniels! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!

Rated 5 out of 5 stars

Erick was amazing

Erick was amazing! Helped me find what I needed and got me in my way. Would definitely recommend.

7 May 2024
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Reply from Raymour & Flanigan - Jersey City

Hello Patricia Parks We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.

Rated 5 out of 5 stars

I was pleased the salesman let me walk…

I was pleased the salesman let me walk around the store. He was not pushy and once we sat down and went over everything I was satisfied.

28 April 2024
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Reply from Raymour & Flanigan - Jersey City

Thank you so much, Joann, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service while giving you the space to shop comfortably! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Great experience

Me experience was great; I was handled with care as a customer. Given great options and my questions were answered quicky and in an informative manor.

13 April 2024
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Reply from Raymour & Flanigan - Jersey City

Thank you so much, Shakiea, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Erick Palma was great helping make the…

Erick Palma was great helping make the best selection and was very knowledgeable of the store products

4 February 2024
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Reply from Raymour & Flanigan - Jersey City

Thank you so much for your review, Erick! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

If you are talking about the sales…

If you are talking about the sales representative. He was very knowledgeable about the couch I selected on line. He was also very helpful about bringing out some of the items I hadn't considered or even thought about and resolved those quickly.
Over all going into the store and making the purchase was a very pleasant experience.
However, on the company side, I am not very happy with having to pay delivery charges and then having to pay more money to have the old couch removed.

28 January 2024
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Reply from Raymour & Flanigan - Jersey City

Hello Jake! Thank you for your feedback. We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.

Rated 5 out of 5 stars

Excellent customer service

Keisha and George were accommodating and professional.

30 September 2023
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Reply from Raymour & Flanigan - Jersey City

Hello Patricia Schulman! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!

Rated 1 out of 5 stars

THE SWINDLE..😒😒😒🤬

I brought a dresser from the 449 store in jersey city and it was the worst experience ever. After buying the dresser for 840 on credit, the sales woman said that the store would price match my item if I see it some cheaper. I did. I phoned the store and told them that I fould the same dresser for half the price. They said that it had to be a competitor to qualify for the price match. Huh?? But I’m the mean time. They said that I have a six month deferred payment plan. But for the entire first month. I was actually locked out of the account and couldn’t make payment. So in retrospect it’s really a 5 month deferred payment plan. However, after voicing my concerns they informed me that a sale was going on (4 days later mind you) and my same dresser is now on sale so I get a hundred dollars back to my account (which was still locked at this time for 30 days, and I couldn’t see the rebate if I wanted to.. so that was pointless to tell me to check my account for any changes) nevertheless, now the credit company is now switching and now I have to go thru the aggravating task of putting my account back on auto pay..🙄🙄🙄🙄 I’m over this shhht

6 September 2023
Unprompted review
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Reply from Raymour & Flanigan - Jersey City

We are so sorry for the experience you have had with us. We'd like to get you in touch with our management team to help resolve this issue. Please email us at rfcare@raymourflanigan.com with the phone number associated to your account. Be sure to include a brief description of this issue. Thank you!

Rated 5 out of 5 stars

Showroom well stocked…

Showroom had sufficient stock to look at and salesman knew his products. Made our purchase easy

27 July 2023
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Reply from Raymour & Flanigan - Jersey City

Thank you Joseph for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture!

Rated 5 out of 5 stars

Very helpful and courteous sales…

Very helpful and courteous sales person. Answered all questions thoroughly and was very respectful and friendly.

24 July 2023
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Reply from Raymour & Flanigan - Jersey City

Thank you John for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! We look forward to seeing you soon.

Rated 5 out of 5 stars

The ease at which we were able to find…

The ease at which we were able to find what we needed. The Sales Rep was quite knowledgeable.

16 July 2023
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Reply from Raymour & Flanigan - Jersey City

Thank you Jason for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! We look forward to seeing you soon.

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