Raymour & Flanigan - Lake Grove Reviews 

262
TrustScore 4.5 out of 5

4.5

3147 Middle Country Road, 11755 Lake Grove, NY, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

KK, the R&F associate, has complete knowledge of the furniture sets that we had an interest in purchasing. She helped us previously when we had purchased other furniture and we like her upbeat persona... See more

Rated 5 out of 5 stars

We had the most excellent and incredible experience at Raymour & Flanigan!! Samantha was truly the best at helping us choose our bedroom set. She helped us analyze different bedroom sets and we were a... See more

Company replied

Rated 3 out of 5 stars

No one checked or asked me if all the information on my receipt was up to date. I had to go back to the same store the following day and make sure they gave me an updated receipt with the correct emai... See more

Company replied

Rated 5 out of 5 stars

KK was extremely knowledgeable about her products and was extremely patient with us. She went out of her way to understand what we were looking for and them she showed us samples that met these needs... See more


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Children's Furniture Shop
  4. Homewares Shop
  5. Interior designer
  6. Mattress Shop

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 3147 Middle Country Road, 11755, Lake Grove, NY, United States

  • 6312857530

4.5

Excellent

TrustScore 4.5 out of 5

262 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 0% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(262)

3,844 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

KK associate

KK, the R&F associate, has complete knowledge of the furniture sets that we had an interest in purchasing. She helped us previously when we had purchased other furniture and we like her upbeat personality and knowledge.

15 June 2026
Rated 5 out of 5 stars

KK was great

KK was extremely knowledgeable about her products and was extremely patient with us. She went out of her way to understand what we were looking for and them she showed us samples that met these needs. She was good that I cancelled a pending order I had with another company and went with R&F.

21 April 2026
Rated 1 out of 5 stars

My new dining room table was not…

My new dining room table was not finished correctly. It is rough. I finally got a service tech to view the table and he was filing that the table cannot be repaired and to send a new table. I was told I would hear from R & F in two days. Noboby got in touch. The wonderful service man called me today and told me someone would be calling me within a hour or so. Again no call. I am very unhappy with the service except for the tech man.

3 April 2026
Rated 5 out of 5 stars

Vanessa made my day

Vanessa made my day! She has been repeatedly personable, friendly, knowledgeable as well as super efficient! She has guided me through the customer service and repair process with a professional and positive demeanor. In my opinion she is “gold” and I hope that she is recognized and rewarded for her wonderful skills and dedication.

13 February 2026
Rated 1 out of 5 stars

Bad service

My wife and I bought a living room set ( floor sample) and two beds spent 12000 plus 1100 dollars in shipping this was back in September now its January and still waiting for our love seat and couch. Spoke with the store manager several times about our items the love seat came today damaged and no couch in site she told us that sometimes things get lost in transport and I can understand that but when you tell me and I know that you are lieing to my face that just makes things worse I try to get her district manager number and she refused than she said that they done ship floor samples then why I was charge 1100 in shipping is this how this company works I called the main office and that's a joke waiting for a call back but I won't hold my breath can anyone help

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Zahida was great

Zahida was great! She explained every thing regarding our anticipated purchases, i.e., associated protection plans, delivery, etc. She was always available via phone, text for questions before and after our purchase of several items. The experience with both Zahida and R&F thus far have been positive.

25 August 2025
Raymour & Flanigan - Lake Grove logo

Reply from Raymour & Flanigan - Lake Grove

Hello Barbara,

Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Zahida and our store. It's great to know that she was able to assist you thoroughly with your purchases and provide the support you needed both before and after your purchase. We strive to offer the best service possible, and your kind words are truly appreciated. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

Best regards,
The Raymour & Flanigan Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look