My wife and I initially went to the Lake Grove store to look for a new couch. We were helped by Samantha whom was very friendly and informative and guided us to the exact couch we were looking for. We... See more
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Joe Giordano was great! He greeted us at the door and showed us the mattress we wanted to see. He was very knowledgeable and friendly. He answered all our questions and explained all the details. He... See more
Samar Chrayde-Perez, the consultant that worked with me was wonderful. She took her time, explained everything thoroughly and made suggestions regarding my purchases. I was looking to buy a loveseat... See more
No one checked or asked me if all the information on my receipt was up to date. I had to go back to the same store the following day and make sure they gave me an updated receipt with the correct emai... See more
Company replied
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
3147 Middle Country Road, 11755, Lake Grove, NY, United States
- 6312857530
4.6
Excellent
269 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Samar was very informative about…
Samar was very informative about delivery, the warranty and the merchandise throughout the showroom.
2 January 2025
Mustafa was terrific
Mustafa was terrific. V knowledgeable about the product at which we were looking (American Leather sleeper). Not pushy. He laughed at our jokes which was a bonus.
19 December 2024
The manager Lauri was extremely helpful…
The manager Lauri was extremely helpful and patient with us as we chose our replacement mattress
11 December 2024
Reply from Raymour & Flanigan - Lake Grove
Dear Judith Walz, Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that Lauri was able to assist you effectively in choosing your replacement mattress. Our team strives to provide exceptional service, and it's wonderful to know that Lauri's helpfulness and patience made a difference in your shopping experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again. Best regards, Cristina B.
The salesman
The salesman, Bill was one of the best salesman Ive dealt with in a while . Calm ,honest , answered all my questions completely. Had alot of patience as we were there with my 4 & 1 year old grandsons. Furniture for the 4 year old who was very excited
1 December 2024
The sales person was very helpful and…
The sales person was very helpful and patient.
2 December 2024
Reply from Raymour & Flanigan - Lake Grove
Thank you for your wonderful review! We're thrilled to hear that our salesperson was able to assist you with patience and helpfulness. We strive to provide excellent service to all our customers, and it's great to know we met your expectations. We look forward to serving you again in the future!
Reply from Raymour & Flanigan - Lake Grove
Thank you so much for your wonderful review! We're thrilled to hear that KK was able to assist you in finding exactly what you were looking for. We appreciate your feedback and look forward to serving you again in the future!
Reply from Raymour & Flanigan - Lake Grove
Dear Angelo and Julie Ann,
Thank you so much for your wonderful review! We're thrilled to hear that you found our selection extensive and that our representative was able to assist you effectively. Your satisfaction is our top priority, and it's great to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Crew
Crew , was very professional and were in and out.
Took all measured needed to make sure delivery was successful
22 November 2024
Reply from Raymour & Flanigan - Lake Grove
Hi Victor,
Thank you so much for your wonderful review! We're thrilled to hear that our delivery crew provided you with a professional and efficient experience. Ensuring a smooth and successful delivery is always our top priority. We hope you enjoy your new furniture and look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
My delivery was very professional
My delivery was very professional. I was updated on time of my delivery and it was on time. It was overall a great experience.
14 November 2024
Reply from Raymour & Flanigan - Lake Grove
Hi Patty,
Thank you so much for sharing your positive experience! We're thrilled to hear that your delivery was professional and timely. It's wonderful to know that everything went smoothly and that you had a great experience with us. We look forward to serving you again in the future!
Best regards,
Ashley F.
The Raymour & Flanigan Team
Satisfied customer
Our salesman Joseph was very helpful in finding the couch we were looking to buy.
This is the second purchase we have made over the years.
Thanks ANITTA Orr
15 November 2024
Reply from Raymour & Flanigan - Lake Grove
Dear Ed and Anitta,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Joseph was able to assist you in finding the perfect couch. It's wonderful to know that you've chosen to return to us for your furniture needs. We truly appreciate your loyalty and your kind words. Enjoy your new couch, and we look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
My family uses Raymour & Flanagan in Lake Grove
My family uses Raymour & Flanagan in
Lake Grove.
Your delivery guys are amazing.
Dave and Dave on Nov. 9th and then Jessie and Noey on Nov. 12th..these guys should all acknowledged.
Thank you so much for helping us and then setting up our beautiful sectional.
12 November 2024
Unprompted review
Reply from Raymour & Flanigan - Lake Grove
Dear Shelley,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our delivery team. Dave, Dave, Jessie, and Noey will be delighted to know that their efforts were appreciated. It's great to know that you're enjoying your new sectional. If you need any further assistance, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Mustafa was very knowledgeable and…
Mustafa was very knowledgeable and professional. He helped me make a decision without putting pressure on me to make a purchase.
8 November 2024
Reply from Raymour & Flanigan - Lake Grove
Thank you so much for your review, Nancy! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Best experience here yet!
We had the most excellent and incredible experience at Raymour & Flanigan!! Samantha was truly the best at helping us choose our bedroom set. She helped us analyze different bedroom sets and we were able to make the best choice thanks to her help. She is truly amazing, such an amazing employee here and we are 100% going to return to Raymour & Flanigan in the future. We are so grateful, thank you so much!
3 November 2024
Reply from Raymour & Flanigan - Lake Grove
Dear Ninfa,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Samantha provided you with exceptional service and helped you find the perfect bedroom set. It's always our goal to ensure our customers leave happy and satisfied, and it sounds like Samantha truly went above and beyond. We look forward to welcoming you back to Raymour & Flanigan in the future. Your kind words and gratitude mean a lot to us!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Lake Grove
Dear Karen,
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you found our staff friendly and helpful. Providing excellent customer service is a top priority for us, and it's wonderful to know that we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Lake Grove
Hi Keith,
Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with us. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Lake Grove
Hi Anne,
Thank you so much for your wonderful review! We're thrilled to hear that Cathy was able to assist you and make your experience a positive one. We'll be sure to pass along your kind words to her. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Sales person professional
Sales person professional, more importantly gave us space to look at furniture without being pushy
9 October 2024
Ordered a couch paid almost $5000
Ordered a couch paid almost $5000. Got it to the house. A section was missing but do not like the couch and was told cannot send it back and I’m screwed about doing anything about it, thanks
26 September 2024
Unprompted review
Reply from Raymour & Flanigan - Lake Grove
Hello Dan Fitzpatrick We are sorry to hear about the negative experience you had with us! If you would like to discuss your concerns further, please email a brief summary of your experience, as well as the name and phone number associated with your account, to rfcare@raymourflanigan.com. Thank you!
Great experience as always!
Not the 1st time shopping here & it will always be our go to when we need new furniture. You are always greeted with a smile & offered assistance as soon as you come in. Our salesman Kevin was so helpful & what I’ve learned from shopping here is that the sales people do no harass you while you’re trying to look. They keep their distance but are always there if you have questions.
19 September 2024
Reply from Raymour & Flanigan - Lake Grove
Thank you so much for your review, Ann-Marie! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
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