Joe Giordano was great! He greeted us at the door and showed us the mattress we wanted to see. He was very knowledgeable and friendly. He answered all our questions and explained all the details. He... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Samar Chrayde-Perez, the consultant that worked with me was wonderful. She took her time, explained everything thoroughly and made suggestions regarding my purchases. I was looking to buy a loveseat... See more
Patti went out of her way to arrange the table and chairs from different vantage points to ensure it worked for us.
No one checked or asked me if all the information on my receipt was up to date. I had to go back to the same store the following day and make sure they gave me an updated receipt with the correct emai... See more
Company replied
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
3147 Middle Country Road, 11755, Lake Grove, NY, United States
- 6312857530
4.6
Excellent
266 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Manager was not very accommodating in…
Manager was not very accommodating in reference to a few questions about a res elect
16 January 2026
Bad service
My wife and I bought a living room set ( floor sample) and two beds spent 12000 plus 1100 dollars in shipping this was back in September now its January and still waiting for our love seat and couch. Spoke with the store manager several times about our items the love seat came today damaged and no couch in site she told us that sometimes things get lost in transport and I can understand that but when you tell me and I know that you are lieing to my face that just makes things worse I try to get her district manager number and she refused than she said that they done ship floor samples then why I was charge 1100 in shipping is this how this company works I called the main office and that's a joke waiting for a call back but I won't hold my breath can anyone help
9 January 2026
Unprompted review
Jean-Pascal helped us to choose our…
Jean-Pascal helped us to choose our furnitures and explained the process to the end. Very professional, would recommend him to everyone I know.
8 September 2025
Zahida was great
Zahida was great! She explained every thing regarding our anticipated purchases, i.e., associated protection plans, delivery, etc. She was always available via phone, text for questions before and after our purchase of several items. The experience with both Zahida and R&F thus far have been positive.
25 August 2025
Reply from Raymour & Flanigan - Lake Grove
Hello Barbara,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Zahida and our store. It's great to know that she was able to assist you thoroughly with your purchases and provide the support you needed both before and after your purchase. We strive to offer the best service possible, and your kind words are truly appreciated. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Chair pick-up
Unfortunately, I had a terrible experience with this purchase. First, the chair was supposed to be in for pickup on Saturday. No one called me. I had to call and was told that it wasn't ready. Then I called monday morning and they said it was ready for pickup. We get there to pick it up.And the chair is not assembled. It was not clear on the website that if I didn't pay for delivery, the chair would not be assembled. All the website said, was. Do you want to pick it up? Or do you want to delivered. I chose pickup.So now it's just in a box and has to be put together.
8 August 2025
Reply from Raymour & Flanigan - Lake Grove
Dear Jennifer,
Thank you for taking the time to share your feedback with us. I'm truly sorry to hear about the inconvenience you experienced with your recent purchase. It’s disappointing to learn that the communication regarding your chair's pickup and assembly was not clear and did not meet your expectations.
We strive to provide clear information on our website and ensure a smooth process for our customers, and it's clear we fell short in this instance. Your feedback is invaluable, and we will use it to improve our services and communication.
Please feel free to reach out to our customer care team at rfcare@raymourflanigan.com if there's anything further we can do to assist you with your purchase. We appreciate your patience and understanding.
Sincerely,
The Raymour & Flanigan Team
The salesperson helping me was…
The salesperson helping me was absolutely wonderful. Joe went above and beyond to help me with my layout of my living room amd ensuring everything worked. He was very professional and extremely helpful
1 August 2025
Reply from Raymour & Flanigan - Lake Grove
Dear Kathleen L,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Joe provided you with exceptional service and went above and beyond to assist with your living room layout. It's wonderful to know that his professionalism and helpfulness made a positive impact on your visit.
Your feedback is incredibly valuable to us, and we will be sure to pass along your kind words to Joe and the rest of our team. We hope you enjoy your new furniture and look forward to serving you again in the future.
Warm regards,
The Raymour & Flanigan Team
The gentleman that helped me -- Oladayo…
The gentleman that helped me -- Oladayo A Olawusi -- was excellent. Some of the best customer service i've experienced. We needed to confirm that our exisiting recliner could be removed when ordering a new one thru R&F. this option is not available through your website. So when I clicked on the chat feature, this gentleman took the initiative to find a new delivery company and through several points of contact helped ensure that our needs will be met. He was extremely diligent through the process, and very courteous at the same time.
22 July 2025
Reply from Raymour & Flanigan - Lake Grove
Hello,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Oladayo provided you with excellent customer service and went above and beyond to meet your needs. It's great to know that he was able to assist you with arranging the removal of your existing recliner and ensure a smooth process for your new order.
We take pride in our team's dedication to providing exceptional service, and your feedback truly reinforces our commitment to our customers. If there's anything else we can do for you in the future, please don't hesitate to reach out.
Thank you once again for your kind words and for choosing Raymour & Flanigan Furniture and Mattress Store. We look forward to seeing you again!
Best regards,
The Raymour & Flanigan Team
Enjoyable shopping experience
I was looking for a couch and love seat Danilo Blackwood came over to help. I told him what I was looking for and he told me what areas to go to. He didn't hover or follow us around and was very nice and helpful in answering my questions. I bought what I wanted! He gave me the name of a company to take out my old pieces. Reasonable price to take the pieces with them.
6 July 2025
Reply from Raymour & Flanigan - Lake Grove
Hi Sherri Rosen,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Danilo was able to assist you in finding the perfect couch and love seat. It's wonderful to know that his approach made your shopping experience pleasant and stress-free.
We appreciate your kind words about our service and are delighted that you found the additional recommendation for removing your old furniture helpful. Your satisfaction is our top priority, and we're glad we could meet your expectations.
Warm regards,
The Raymour & Flanigan Team
He was so informative and explained…
He was so informative and explained everything to me that I needed to know. And we definitely go back to him again and buy furniture.
4 July 2025
Reply from Raymour & Flanigan - Lake Grove
Hello Laura,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had such a positive experience and that our team member was able to provide you with all the information you needed. It's great to know that you plan to return to us for your future furniture needs. We look forward to welcoming you back to Raymour & Flanigan and helping you find the perfect pieces for your home.
Warm regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Lake Grove
Hello Ghazar,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our sales team to be professional and supportive. Providing excellent service is our top priority, and your feedback is incredibly valuable to us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back to Raymour & Flanigan Furniture and Mattress Store in the future!
Best regards,
The Raymour & Flanigan Team
My overall experience with th whole…
My overall experience with th whole process was excellent. The salesman Eddy Saint-Hilaire was outstanding.
9 June 2025
Reply from Raymour & Flanigan - Lake Grove
Subject: Thank You for Your Feedback!
Hi Steve,
Thank you for taking the time to share your experience with us! We are delighted to hear that your overall experience was excellent and that Eddy provided exceptional service. We aim to deliver the best service possible, and it’s fantastic to know that Eddy made a positive impression during your visit.
We truly appreciate your feedback, and we will share it with Eddy and the rest of our team. If there’s anything else we can assist you with, please feel free to reach out.
Best regards,
The Raymour & Flanigan Team
The gentlemen were polite and…
The gentlemen were polite and efficient. Quick in and out. Very good experience.
26 May 2025
Reply from Raymour & Flanigan - Lake Grove
Hello Gail,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our team provided you with polite and efficient service. It's wonderful to know that your visit was quick and satisfactory. Your feedback is greatly appreciated and will be shared with our team.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Lake Grove
Hello Carol,
Thank you for your wonderful feedback! We're thrilled that Dion provided you with helpful service during your visit. Our team takes pride in ensuring a fantastic experience, and it's rewarding to know we've succeeded. If you need anything else, please reach out. We look forward to welcoming you back to Raymour & Flanigan soon!
Best,
The Raymour & Flanigan Team
Manager Joe Barone did everything to…
Manager Joe Barone did everything to satisfy and complete our sofa exchange
We are very pleased Bob & Karen Coburn Port Jefferson New York
25 May 2025
Reply from Raymour & Flanigan - Lake Grove
Hello Bob & Karen,
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that Manager Joe was able to assist you with your sofa exchange and ensure your satisfaction. Your kind words and perfect rating mean a lot to us.
We are delighted to have you as part of the Raymour & Flanigan family and look forward to serving you again in the future. If there's anything else we can do for you, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Lake Grove
Hello Sultana Ali,
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience and that our team was able to understand and meet your needs. Your satisfaction is important to us, and we appreciate your kind words about our service.
If there's anything more we can do to enhance your experience or if you have any further suggestions, please feel free to let us know. We look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
Patti was so helpful and patient with…
Patti was so helpful and patient with us. She took down our measurements and showed us every couch in the showroom that fit our needs. We had a great experience with her.
18 May 2025
Reply from Raymour & Flanigan - Lake Grove
Hello Jerald,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Patti was able to assist you so effectively and that you found the perfect couch for your needs. Providing excellent customer service is our top priority, and it's always rewarding to hear when our team members make a positive impact. We truly appreciate your feedback and your 5-star rating. If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Lake Grove
Hello Elizabeth,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a wonderful interaction with our sales associate. Providing excellent service is something we strive for, and it's always rewarding to know when we've succeeded. If there's anything else we can assist you with or if you have any future furniture needs, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Raymour & Flanigan store is worth the price
My experience in the outlet was not good 1 of 2 salesmen was extremely rude and impatient. That prompted me to go to the main store, where I was serviced by a wonderful salesman who assisted me with the purchase with of my bedroom set. He was patient, kind and informative. He made up for the salesmen in the outlet who were very unprofessional.His name was Dayo Olawusi, what an asset to Raymour & Flanigan. A true professional person!
18 April 2025
Reply from Raymour & Flanigan - Lake Grove
Dear Yolanda,
Thank you for taking the time to share your experience with us. We sincerely apologize for the behavior you encountered at our outlet and appreciate your patience in giving us another chance at our main store. We're thrilled to hear that Dayo provided you with the exceptional service you deserve. Your kind words about his professionalism and assistance mean a lot to us, and we will be sure to pass along your compliments to him.
Thank you for choosing Raymour & Flanigan for your bedroom set purchase. We look forward to serving you again in the future.
Warm regards,
The Raymour & Flanigan Team
Joe Giordano was very knowledgeable he …
Joe Giordano was very knowledgeable he took the time with to find the right bed and the financing for me .
10 April 2025
Reply from Raymour & Flanigan - Lake Grove
Hello Rosslyn,
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that Joe Giordano was able to assist you in finding the perfect bed and financing option. Providing knowledgeable and personalized service is something we strive for, and it's great to know Joe delivered that experience for you.
We truly appreciate your 5-star rating and your support. If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.