Sandra Garcia was extremely attentive to what I wanted in a bed frame and mattress. She knew her products to show me. VERY HELPFUL and Pleasant sales representative for your business. I would in a he... See more
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Our sales consultant Marquis Jordan showed us a few mattresses after asking what size and comfort level we were looking for. We tried out five different ones and found one that seemed perfect. We als... See more
The lady that helped me was very sincere and helpful. She was eager to help and asked great questions. I know she is a new employee and learning her job, I know this because she made a great connect... See more
Company replied
My daughter and I were “ just looking”!until we found just what we wanted. The store was clean and had a great variety and our customer service person was friendly, helpful and unobtrusive! Omar ad... See more
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
1406 Elm Street, 1089, West Springfield, MA, United States
- 4132343140
4.4
Excellent
126 reviews
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Replied to 0% of negative reviews
Typically replies within 24 hours
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Our sales rep Lynette was exceptional.
Our sales rep Lynette was exceptional.
Provided great assistance and made the experience quick and easy.
We will definitely return.
7 June 2025
Reply from Raymour & Flanigan - West Springfield Outlet
Dear Monika Solowinski,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Lynette provided you with exceptional service and made your experience both quick and easy. Your satisfaction is our top priority, and it's always rewarding to know when we've achieved that goal.
We truly appreciate your kind words and your perfect rating. It means a lot to us to know that you plan to return, and we look forward to welcoming you back to Raymour & Flanigan Furniture and Mattress Outlet in the future.
If there's anything else we can do for you, please don't hesitate to reach out.
Warm regards,
[Your Name]
Raymour & Flanigan Furniture and Mattress Outlet
Reply from Raymour & Flanigan - West Springfield Outlet
Hello David,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team knowledgeable and accommodating when it came to pricing. At Raymour & Flanigan, we strive to provide the best possible service and value to our customers, and your feedback is incredibly rewarding.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
We found exactly what we wanted!
My daughter and I were “ just looking”!until we found just what we wanted. The store was clean and had a great variety and our customer service person was friendly, helpful and unobtrusive!
Omar added to our experience, even getting bottled water and giving helpful advice.
Can hardly wait until my new chairs arrive.
Thanks!
10 May 2025
Online ordered color sample-arrived…
Online ordered color sample-arrived quickly & was exactly as advertised-local pickup was smooth very satisfied
20 April 2025
Reply from Raymour & Flanigan - West Springfield Outlet
Hello Maureen,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you were satisfied with the color sample and that it arrived quickly. It's great to know that the local pickup process was smooth for you as well. Your feedback is incredibly valuable to us, and we're delighted to have met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - West Springfield Outlet
Hello Carmen,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found everything you were looking for at Raymour & Flanigan. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. If you have any further needs or questions, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Exceptional customer service!
I brought my 90 year old, wheelchair bound Mom in to buy a mattress. She had trouble getting up onto the mattress, so our sales rep, Omar, lifted her out of the chair and placed her onto the mattress. Talk about exceptional customer service! He went above and beyond. After Mom found the mattress she wanted, he completed the purchase at the front desk. Then he wheeled her out to my car. What a gentleman! I would highly recommend this store to anyone looking for a mattress (or any other furniture - they have a big selection). Thank you, Omar!
9 April 2025
Reply from Raymour & Flanigan - West Springfield Outlet
Dear Cindy,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Omar provided exceptional service during your visit. It’s heartwarming to know that he was able to assist your mother with such care and attention. We strive to ensure that every customer feels valued and supported, and it’s clear that Omar exemplified this commitment.
Your recommendation means a lot to us, and we are delighted that you found the perfect mattress for your mom. We hope she enjoys it for many restful nights to come. If there’s anything else we can do for you in the future, please don’t hesitate to reach out.
Thank you once again for your kind words and for choosing Raymour & Flanigan.
Warm regards,
Raymour & Flanigan
Very professional and courteous sales…
Very professional and courteous sales staff. We were very pleased with our experience at Raymour and Flanigan.
8 April 2025
Reply from Raymour & Flanigan - West Springfield Outlet
Hello D & D DeCaro,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that our sales staff made a positive impression and that you were pleased with your visit to Raymour & Flanigan. Your feedback is incredibly valuable to us, and it motivates our team to continue providing excellent service. We look forward to welcoming you back in the future!
Best regards,
The Raymour & Flanigan Team
Excellent service I received from Omar…
Excellent service I received from Omar and the rest of the sales staff that was there customer service also very good and helpful
2 April 2025
Reply from Raymour & Flanigan - West Springfield Outlet
Hello Maria,
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear about the excellent service you received from Omar and the rest of our sales staff. Providing helpful and attentive customer service is a top priority for us, and it's great to know we met your expectations. We truly appreciate your kind words and your 5-star rating. If there's anything else we can do for you, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Sandra Garcia was extremely attentive…
Sandra Garcia was extremely attentive to what I wanted in a bed frame and mattress. She knew her products to show me. VERY HELPFUL and Pleasant sales representative for your business. I would in a heartbeat recommend my friends to visit your establishment. Last year Laura was my sales associate for when I bought my 2 couches that’s why I came back! Again,a GREAT and pleasant experience!!!!😊🥰
2 March 2025
Reply from Raymour & Flanigan - West Springfield Outlet
Dear Patricia Kopec,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Sandra provided you with attentive and knowledgeable service while helping you find the perfect bed frame and mattress. It's fantastic to know that her assistance made your visit pleasant and memorable.
We are also delighted that your previous experience with Laura encouraged you to return to us for your furniture needs. Your kind words and high recommendation mean a lot to us, and we are grateful for your continued trust in Raymour & Flanigan.
We look forward to welcoming you and your friends back in the future. If there's anything else we can do for you, please don't hesitate to reach out!
Warm regards,
The Raymour & Flanigan Team
Awesome fast
2 March 2025
Reply from Raymour & Flanigan - West Springfield Outlet
Hello Tikeyah,
Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you had an awesome and fast experience with us. Providing excellent service is our top priority, and it's wonderful to know we met your expectations. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Outstanding customer service
Lynette and store mgr Sam at the west Springfield Ma outlet store went above and beyond to help me find the chair I was looking for. The way they treated me, if I was to rate on a scale of 1-10 it would be an 11!!! And for treating me with that kind of care and curiosity they will always be my go to store for my furniture needs. I also will refer anyone who asks me about furniture advice to go talk to Lynette and Sam at Raymour outlet store in West Springfield
before shopping anywhere else.Thank you!
19 February 2025
Reply from Raymour & Flanigan - West Springfield Outlet
Hello Glenn,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Lynette and Sam at our West Springfield outlet went above and beyond to assist you in finding the perfect chair. It's fantastic to know that their exceptional service has made such a positive impression on you.
We truly appreciate your kind words and your willingness to recommend our store to others. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering outstanding service to all our customers.
Thank you once again for choosing Raymour & Flanigan Furniture and Mattress Outlet for your furniture needs. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Our Salesperson Marquis was Great
Our salesman, Marquis, was very knowledgable, helpful, and friendly. We couldn’t have asked for a better salesperson. We bought our recliner during our initial visit and are happily awaiting its delivery tomorrow. He’s great!!
16 February 2025
Reply from Raymour & Flanigan - West Springfield Outlet
Dear Margaret Kierstein,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Marquis provided you with knowledgeable, helpful, and friendly service during your visit. It's fantastic to know that you found the perfect recliner and that your shopping experience was so positive.
We are excited for you to receive your new recliner and hope it brings you comfort and joy for years to come. If you have any questions or need further assistance, please don't hesitate to reach out.
Thank you once again for your kind words and for choosing Raymour & Flanigan Furniture and Mattress Outlet. We look forward to serving you again in the future!
Warm regards,
Raymour & Flanigan Customer Service Team
Dining Set
Omar & the new young lady were very very helpful. Explained everthing to a "T", color size etc. They were both so plesant to deal with, very patient and easy going no matter how many questions we had!!!
31 January 2025
Reply from Raymour & Flanigan - West Springfield Outlet
Hi Michael,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Omar and our new team member were able to assist you so effectively and make your experience enjoyable. It's great to know that their patience and thorough explanations met your expectations. We strive to provide the best service possible, and your kind words affirm our efforts. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Warm regards,
Ashley F.
The Raymour & Flanigan Team
888-729-6687
Very friendly and knowledgeable sales…
Very friendly and knowledgeable sales representatives
2 February 2025
Reply from Raymour & Flanigan - West Springfield Outlet
Hello DM,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you find our team always helpful. Providing excellent service is a top priority for us at Raymour & Flanigan Furniture and Mattress Outlet, and your kind words are truly appreciated. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - West Springfield Outlet
Hello James,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you found our team helpful and our prices to your satisfaction. It's always our goal to provide excellent service and value to our customers. We look forward to welcoming you back to Raymour & Flanigan Furniture and Mattress Outlet in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Wonderful staff and quality furnishings at this location!
The staff are friendly and comfortable to work with. Everyone we interacted with from being greeted on entering to paying and exiting were welcoming. Sandra Garcia helped us select furniture for multiple rooms, was able to answer a myriad of questions about construction, fabric and options of mattresses,tables, sofas, chairs. She was friendly, knowledgeable about the furniture, delivery,financing and did not push us toward any item but encouraged us to explore the possibilities. We enjoyed our time at this location and will be back to purchase more items soon! Thanks Sandra!
10 January 2025
Reply from Raymour & Flanigan - West Springfield Outlet
Dear MaryEllen Newsom,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that our team, especially Sandra Garcia, made your visit enjoyable and informative. It's great to know that you felt welcomed and supported throughout your shopping experience. Sandra and the rest of our staff strive to provide knowledgeable and friendly service, and your feedback is truly appreciated.
We are delighted that you found the perfect furniture for your home and look forward to welcoming you back soon for more exciting finds. If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you once again for your kind words and for choosing Raymour & Flanigan Furniture and Mattress Outlet.
Warm regards,
Raymour & Flanigan Furniture and Mattress Outlet Team
Our salesperson was extremely helpful
Our salesperson was extremely helpful. He was very friendly and helped us find everything we were looking for. We will definitely be back when we need more furniture.
24 December 2024
The sales person Hazim was fantastic
The sales person Hazim was fantastic. This is not my first trip to the store and I will continue to shop there!
21 December 2024
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