Sandra Garcia was extremely attentive to what I wanted in a bed frame and mattress. She knew her products to show me. VERY HELPFUL and Pleasant sales representative for your business. I would in a he... See more
Company replied
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See what reviewers are saying
Our sales consultant Marquis Jordan showed us a few mattresses after asking what size and comfort level we were looking for. We tried out five different ones and found one that seemed perfect. We als... See more
The lady that helped me was very sincere and helpful. She was eager to help and asked great questions. I know she is a new employee and learning her job, I know this because she made a great connect... See more
Company replied
My daughter and I were “ just looking”!until we found just what we wanted. The store was clean and had a great variety and our customer service person was friendly, helpful and unobtrusive! Omar ad... See more
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
1406 Elm Street, 1089, West Springfield, MA, United States
- 4132343140
4.4
Excellent
126 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Always great customer service by…
Always great customer service by employees who go above and beyond to ensure you are happy with the selection and purchase you make!
24 December 2019
Unprompted review
Reply from Raymour & Flanigan - West Springfield Outlet
Hi Sheileen! We are pleased to see you had a great experience furniture shopping at Raymour & Flanigan! We hope you're enjoying your new furniture! -MR
Problem after the sale
We have a problem with our new base and rather than replace it they want to send a technician to try and fix it. If they can’t fix it then they will replace it. The problem we have with that is is that requires two separate visits and two times we have to leave work to be there. This should be resolved with one visit with minor inconvenience to the customer.
2 September 2019
Unprompted review
Reply from Raymour & Flanigan - West Springfield Outlet
Hi Michael. We are sorry to hear you're having an issue with your base and we apologize for the inconvenience this process has caused. We appreciate you taking the time to share this feedback with us. We'd like to get you in touch with our management team to help resolve the issue you're facing. Please email us at rfcare@raymourflanigan.com and we'd be happy to help. -MR
JAKE IS THE BEST SALES PERSON
JAKE IS THE BEST SALES PERSON!
ALWAYS UNDERSTANDS WHAT WE NEED AND JUST MAKE US SO MUCH COMFORTABLE WHEN HE ADDS THE EXTRA STUFF.
6 August 2019
Unprompted review
Reply from Raymour & Flanigan - West Springfield Outlet
Hi Francisca! Thanks for your excellent review! We hope you're enjoying your new furniture! -MR
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