Raymour & Flanigan Reviews 

63,560
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers consistently had an excellent experience with this company. Customers frequently highlight the staff's professionalism, politeness, and helpfulness, noting their extensive knowledge and patience in answering questions and guiding decisions without pressure. Many appreciate how sales consultants provide undivided attention, offer valuable advice, and make the shopping process easy and pleasant. People are very happy with the overall service, often describing it as great and efficient, with positive experiences including managers resolving issues and the ease of the entire process. However, some customers also noted problems with product quality, such as items failing quickly or arriving with defects upon delivery. Delivery service also received mixed feedback, with some experiencing damaged furniture, missing items, or unexpected changes to their scheduled delivery times. Additionally, a few people mentioned difficulties with customer service, including unreturned calls, a lack of clear communication, and slow responses when seeking replacements or repairs.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, knowledge, and patience.... See more

Product

Reviewers mention ambiguous feedback about product quality and selection, with many customers expressing... See more

Service

People report positive experiences with service, often highlighting the professionalism, friendliness, and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers praising prompt and efficient... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers reporting excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The two gentlemen that came to my house were prompt and even called in advance to let me know what time they would arrive.This is important since there is no guessing about arrival time. They were bot... See more

Rated 5 out of 5 stars

1st time inside a RF store. Tony Grattola greeted wife and I at the door and took us directly to the power reclining sofa/loveseat in our budget range. Answered all questions, gave us just the right... See more

Rated 5 out of 5 stars

Scott made the process easy. Didn't try to upsell us; he just listened, and offered options that met our specific needs. His lighthearted personality amplified the experience rather than detracting... See more

Rated 5 out of 5 stars

A great experience! We were fortunate to have Cindy to help us decide what we wanted and most importantly what we didn’t want. Her knowledge of the product and ability to answers all of our question... See more


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Children's Furniture Shop
  4. Homewares Shop
  5. Interior designer
  6. Mattress Shop

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info


4.4

Excellent

TrustScore 4.5 out of 5

64k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 0% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(63,560)

3,858 reviews in the last 12 months

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Rated 1 out of 5 stars

Went yesterday to RF with a friend

Went yesterday to RF with a friend. Friend bought 6k in furniture. Later I went back and bought a$100 picture. When I got home wife said it is horrible take it back. When I called they said No returns of furniture, I said it’s a picture. They said policy is no returns. I’m out a $100 now. I asked for even a credit and all answers are same company policy says no. I don’t get how they want customer satisfaction guaranteed, but one it’s paid for then that goes down the tubes. I will remember this next month when I go to buy 2 bed room sets. One less customer now cause of a $100 dollar picture they won’t take back.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

After initiating my claim

After initiating my claim, I heard back within 24 hours. Due to short staffing the whole transaction took about two weeks. Once approved I was able to schedule my delivery for replacement sectional piece immediately. Great, friendly customer service and an overall easy experience.

24 July 2026
Rated 5 out of 5 stars

We purchased a living room set 7 months…

We purchased a living room set 7 months prior and had 3 separate problems with it. We asked for a reselect. Everyone was amazing to work with and made it extremely easy for us. We felt they heard our concerns and walked us through the process of getting a different set.

25 July 2026
Rated 5 out of 5 stars

Representative was incredibly helpful…

Representative was incredibly helpful in reopening my finance account to purchase my cocktail table. Communication was accurate and fast! Always purchase from Raymour ... customer service and their merchandise is above par! Lifelong customer ....

24 July 2026

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