Raymour & Flanigan Reviews 

Terrible save yourself a headache. Management at manchester location is a joke unprofessional no clue how she even got in that position. Warehouse employees cant even pick the correct product. We got half tan which we ordered and half blue couch. They expect you to return it for free to get the correct piece or want you to miss another day of work sitting around to get the correct piece delivered. If thats the case I need a refund for wasting a day of vacation for your mistake. Finally got the correct piece and its broke lol now they want us to wait around for 6 hours again to come look at it to see if they can fix it

Our interaction with Jodi Feldman, the “parts coordinator” in Gibbston NJ ,regarding an issue we experienced with our 6 year old dining room table , has so far been excellent. She demonstrated excellent customer service skills, and we felt that she really genuinely cared, and wanted to help us with our problem . She is an asset to your company.

Great customer service from Ray Smith!
Delivery went well too but I would like to make a suggestion. The gentleman carried our brand new cushions upstairs against their bare skin. The seat cushion had a noticeable mark from his sweaty arm. I didn't mention it to them because it was a slight mark and I know it was a hot day with smoke from Canada. But going forward, keep the plastic protection on the cushions and remove them in the home.

EASY AND HELPFUL CUTOMER SERVICE

I placed an order for a new mattress and Torrence M. went above and beyond to help me get a great deal and within a delivery timeframe that worked for me. I worked with him via online chat, then he placed the order for me. Got all of my questions answered and everything was done quickly. Awesome customer care!

Excellent customer service in Ben. They had exactly what I was looking for and he was able to answer all of my questions.

Everything was very clear. I needed to make sure that I was ordering furniture that would fit, so the small space category was great. Then I needed to make sure that I didn't have to assemble anything. The "white glove" option was obvious.

Our sales person, Ernie was amazing! We went into the store simply to get some ideas and ended up purchasing. Ernie was extremely knowledgeable of each of the product lines and was patient while we drug him around the store.

Our salesperson George Moreno went over and beyond to help us

I ordered a recliner, dining room table/chairs, tall chest and dining room rug. The sales associate on the UWS helped me choose the rug dimensions. Well, the rug was way too small, and I notified him immediately after delivery. I needed the larger rug (same style) and would obviously pay the difference. I was told this was not possible and I needed to purchase the larger one even though I immediately called him after delivery and said I would return the rug to the UWS within an hour.

I then placed a bad Google review based on this. I was told to call customer service (no number given). So, for the past couple days I've been calling 1-888-729-6687 and after endless prompts the response is always the same "no one is available to take your call. Goodbye." This company is absolutely hopeless.. I spent well over $3000 and only want to exchange my rug for a larger size and would gladly pay the difference.

Store associate ,Neth was very pleasant and gave us time and freedom to roam and browse. I’m excited about my new table and chairs

Our salesman was helpful and knowledgeable. He helped us with our decisions. His name was Rajeem Holliday. Thank you again for all your help.

I am so pleased with my experience when I first walked in. The guys at the front was great and so helpful. Customer service was extremely helpful and Leslie the manager was incredible and help me with my sofa. So thankful people still have great work ethic.

Update, my order was delivered however it was missing the mattress for my daughter. Now I have no way of getting through to the online customer service and I’m missing an items from my purchase. Raymour and Flanigan please do better! Where is my mattress?

Well since my purchase online yesterday I have called your customer service 10 times and I haven’t been able to get anyone on the phone to discuss my delivery. Every time I go through the phone system they end up stating there is no one available to take the call and they hang up on me. Not happy about this.

The sales rep was knowledgeable and patient.

Salesperson Hans was very nice and very knowledgeable.

Furniture was damaged on arrival. Replacements were also damaged. Improperly assembled furniture damaged my floor, delivery member left my toilet clogged without saying anything. Me and my wife have taken way to many days off to accommodate the delivery dates for each broken piece to be replaced and it’s still not resolved

I made a parts order for couch cushions approximately four months ago. I paid in full and was told it would be 8 to 12 weeks. I received no update updates via email phone call or any other means of communication.

Yesterday I called the store in Waterford and was given a very interesting response as it was pretty clear that although my order was in the system, they pretty much had no idea what was going on. I was told that the service and our parts department would call me within a half hour and if they did not, I was to call the store back.

About three hours later, I called the store back and explained that I had not heard anything. I was told that they sent me an email and that I could get a refund or they could reach out to the manufacturer.

I did check my email and it was about four sentences and it said their back ordered and they can either reach out to the vendor or refund my money.

I was very upset. I am still very upset. I do not feel that that is accurate information. I feel that somebody dropped the ball. If they were back ordered, I should have gotten some type of information.

I returned to the email explaining that I did not believe that that was accurate and that I’ve been waiting for four months and I want my couch cushions and I want somebody to get in touch with me. I still have not heard back.

I was told by the store, I spoke to Linda, that she would return my call after the second time I reached out directly to the Waterford store. And I also never heard back from her.

I am very disappointed. Going to Raymour and Flanigan. I thought I was buying a higher quality. The Customer Service has proven to be subpar, and after I get this remedied in some form, I will no longer be a customer.

I had questions regarding adding “stuffing” on my existing reclining sofa and Tarij Collins, customer service representative, was very helpful in providing a case number along with phone numbers and email address.