RBC Reviews 

Been an RBC customer for 6 years until I left recently. The Elmsdale,NS branch is a customer service nightmare of simpletons and everything NON-Canadian. The "manager", Mike Lawrence, is more concerned with everyone's feelings, and other left-wing garbage, than he is in helping customers with their banking concerns.
In the last 2 mns I must have informed 100+ people of the horrible customer service at this branch and at 1-800 Muhammed which were equally non-helpful. The simplest of issues seem to be very hard to rectify for these people for some reason. The other big 5-6 ARE better.
Avoid this branch AND bank at all cost!!!

Customer service is very understanding and helpful, but RBC should really consider hiring more stuff on all friends to handle different customer service related inquiries and complaints, including for disputing and additional charge.

I have tried TWO DAYS to try and renew my GIC with no success. I keep getting the error message “We are having technical difficulties and we are working on the problem.”

Totally RIDICULOUS.

UPDATE: JAN 5, 2023

After trying 3 days to renew online and getting the same STUPID error message, I went to a branch and they could not renew it at first. I was told that it can only be renewed on the day AFTER maturity. I asked them why then did RBC send me two emails saying that I could renew right away by going to rbc.com and clicking in the link provided in the emails. LONG story short, I was there for more than an hour. In total, I have spent more than FIVE HOURS on this, due to RBC’s stupidity. And now they are buying HSBC Canada!

Worse customer service ever. Been on the line for almost an hour, just to get connected to a customer service representative.

I have been dealing with RBC at nordel for more than 20 years. I was told I had a personal advisor for my finances. I have a lot of money invested in RBC, like over 2 million dollars, and a lot of time, and I am treated like an unworthy piece of garbage, not worthy of their time of day or any consideration. I am 71, this is the year that I must decide what to do with my RRSP or the government will mandate what they will do with my money. I have only one opportunity to voice what I want to do with my money, I am not well versed with this procedure, I have never done this before. It is not my expertise. This is why we go to Banks and Financial advisers. Let me advise other of the difference between 2 Banks that I deal with, Both had RRSP contributions in them, Both accounts needed to be converted, Both Banks had Bank Financial advisers attached to these accounts to help me. One Bank was RBC, the other Bank was CIBC. Here is the difference. You decide who gives the service. It is too late for me. I am stuck. The deadline is past. I got NO HELP AT ALL from RBC, and so if there is a mistake, or I LOOSE, then it is my lose, NO HELP, NO ADVISE FROM RBC, THEIR STATEMENT to me from an inexperienced teller, with a very heavy accent that I could barely understand, who spoke very quickly behind 3/4 inch plexi glass and a double face mask, said, Yes, and what do YOU Want to do with YOUR RRSP, then she wanted me to sign documents, that I had no clue what I Was signing, that is RBC is about. That is their customer service. Now the service at CIBC, one month before the deadline, CIBC notified me that my RRSP needed to be converted and I needed to make an appointment with them for consultation. They telephoned me, they e-mailed and I received a post mail notification. They did everything they could to make sure I was notified. RBC did nothing, not even an e-mail, nothing. No notification at all, I guess my adviser didn't care. I made an appointment with CIBC and was well received and well informed, I felt comfortable and I felt like my advised Ha.......T really cared about me. Thank you. One visit, organized and done. Now RBC, I went in to the Branch at Nordel in Person and requested help, beginning of November --Deadline is Dec lst. I request an appointment. I was told that the advisor works from home and she would be informed that I requested an apointment for RRSP conversion. I didn't hear anything back. I went again a week later and was told she is really busy and she doesn't have time. I said I would like to make an appointment. They said they would rely a message --and that she would call me. I waited a week, now being the 3rd week of November. She never bothered to call or e-mail or text, nothing. I was completely ignored. What kind of customer service is this? I am floundering, this is my life pension, I have only one opportunity to make it right, I came now 3 times to ask for advise to an advisor, who was assigned to my account, and she doesn't have the time to speak or message me. I get it, she can't be bothered with me. She leaves me in cold water, because her philosophy or the philosophy or RBC is "We don't care" "We can't be bothered with you" "We don't want to waste our time on you" "Do it yourself, we are not here for you" ------I telephoned the support service of RBC to ask why they treat their customers this way. They told me that all Banks operate this way and that they are very busy. I corrected them. Not true. I do not have to continually chase other banks for help, They provide help when I ask. They do not hide behind "We are working from home, so we don't have time" Baloney" maybe they are babysitting at home, or vaccuming and don't have time, and that is not customer service. I explained my friend went to Prospera and she was helped. They notified her about her RRSP conversion, and asked her to make an appointment, and so she did, I had the same experience with CIBC, but with RBC, with Ms McC........ I did not have the same experience. The operator at the support team requested that I give her all my banking information --she said for securtity reasons. I explained to her, that if I see someone face to face, there is no Breach of security, but if I e-mail or give all this information over the phone as she requests then I am wide open to internet cyber theft. I told her I wanted to see someone at the branch. I know personally someone who can retrieve all personal information from either a phone call or the internet in 20 minutes, so nothing is secure, so I will not give anything out, and I explained this. I want a personal face to face meeting for confidentiallity, but I was denied, she said she could not help me. So buyer beware. Do you really want to deal with a company that doesn't care about you, and tells you that they will look after you, and then you find out different, be careful -look elsewhere

RBC customer service has gone downhill in a big way and it's time to find another bank! Might be time to try one of these online neobanks. I can't believe how poor the customer service was. I've said I'd switch before but this time I am. Enough is enough.

Over one hour waiting on the phone, then they suggested me to schedule a call back, after a few hours they called me back and... surprise! they put me back waiting... Do you think it's enough? nope! After 20 minutes someone finally responded to the call, then when I began to speak, the call was suddenly transferred again while I was speaking. Now I'm looking for another bank. Also, if you intend to use Paypal or other similar services, just give up! it never works.

RBC ESTATES DEPT. Absolute amateur hour! Infuriating lack of attention to detail, the need for customer micromanagement, all while in the process of grieving the loss of my husband. This was a totally organized estate with no need for probate, as all investments had beneficiaries, yet a process that should have taken a few weeks is now 4.5 months long with still the need for constant follow-up and hyper vigilance. It’s still not completed! Government pensions and all other entities were absolutely seamless, yet RBC still piddling away at it. Totally inept. UNBELIEVABLE.

I can not believe that in this day and age one can not transfer more than you daily limit to another client. You have to personally drive to the bank and di it there. They will not even set up a pre-approved monthly payment. So here is go every month...

I have used their services when I was living up north. They've been really good to us, our first mortgage was with them and we have no complaints except the customer service is a bit slow, take a long time to get a hold of a representative to talk to, aside from that, loved them and do recommend.

I have had an RBC account for 30 years but am looking at switching banks. There customer service is appalling. On a recent trip to UK I was blocked from accessing my on-line banking because I inadvertently used the wrong password. I spent a total of 5 1/2 hours over three occasions to contact the fraud department to get online access to my account. This was with no contact. Three weeks later I return and think it’s great now they immediately offer call-back. Three times I get a callback but as soon as I press one to acknowledge accepting the call it reverts back to go through the process again.
I will be looking to deal with a new bank now.
Pathetic!

We had a great experience with RBC as our mortgage lender. Brade Kim was our mortgage specialist.The whole mortgage process went on smoothly and became a success. Her advice and knowledge when it comes to mortgage is outstanding. Brade is a true professional and has great customer service. I would surely recommend RBC as mortgage lender.
Thank you.

Why is there no option to give zero stars? They don’t deserve the star I’m giving.
I want to give zero stars.

No one ever answers customer service. Just give up. Don’t waste your time waiting for hours. No one will answer .. ever.

World’s most HORRIBLE customer service. No one ever answers the phone at the branch. Literally waited hours before to talk to someone because it’s always a “higher volume of calls” is hat a lie. And…If it’s after 5 pm there is ZERO chance to talk to a human. They have been holding my paycheque for 6 days so far… tomorrow will be 7. My coworkers are all with other banks and they have their paycheques cashed last week. 7 days is ridiculous. Finally talked to someone today and they said they always release 100 at 5 pm. Guess what? Another lie. I knew it. Useless bunch. Guess I can’t call back now because it’s after 5. Can’t wait till I finally get my paycheque cashed and I’m closing my account immediately.!

"It is bad enough you make me wait 90 min for RBC Loyalty Points phone calls. You also play a repeating and obnoxious 6 sec loop of some sort of music - so in a 90 min wait I will hear the exact same obnoxious music 10x a minute, 900x in a too long 90 min wait -- why do you feel compelled to torture your customers on top of a long wait? Make it stop. As VP of Customer Service do you ever call into your own phone system? Destroying your brand 6 sec at a time!"

My father passed away a year ago. The process to transfer one account to his spouse of 50+ years - with a Probate Certificate - has taken months and months. The cause of the delay? Well, throughout the entire process, responses have taken weeks and weeks, with no reasonable explanation.

This matter is a simple transaction. If RBC Estate Services cannot manage a simple transaction, why would you trust them with a complex or significant estate matter?

I am simply astounded by the (poor) service. So, here I provide the strongest advice to any potential customer (of RBC Estate Services): Go elsewhere!

Horrible and disappointing service . We have been loyal customers for over 45 years and appalled at their recent actions . We lost 4000 dollars due to the incompetence of a teller . RBC did not protect us. Rather than admit error , or compromise a fair resolution , they chose to take the side of their employee and ignore what really happened . They blatantly lied . The Bayview and York mills branch in Toronto is most disappointing and so is the manager . Having been a loyal customer with large assets there , we will seek out another fair and trustworthy institution.We wrote a review 2 months ago but it disappeared from this site …..wonder Why ?????

After dealing with some other banks, I can say that relatively, RBC seems to offer much better services. Customer service calls are quick, quick resolution of issues like cancellation of services and very friendly staff.

The worst bank I have ever used. I cannot understand for the life of me why this is the most recommended bank in Canada. Coming from Australia where my bank Westpac clear contrasts how terrible and money hungry they are. I can’t even send money from my Australian Westpac account without being charged by RBC. What kind of bank charges you for putting more money into its own bank. RBC also lacks so many easy and useful features that Westpac has, especially the proof of balance feature, which i need right now so i can use it for a job here in Canada. RBC also like to act like not charging you $12 a year for the first year, is some incredible benefit. Where as Westpac won’t charge me anything till I’m 25. I assume the only reason RBC is the most popular bank in Canada, is that all the competition must be somehow even worse.

An extra thing,

When I set up my account, I didn’t receive my card for over a month, because somehow the guy setting up my account spelt both addresses wrong and spelt both my phone number and email address wrong, so I couldn’t fix it til I came in after not receiving anything in 2 weeks. To which they said they fixed it, and then i checked online and they hadn’t and I had to do it myself.
They also told me I wouldn’t be charged for sending money from my Australian account to my Canadian and I still was. Then once I was in Ottawa I went to a RBC branch, and the guy told me i just have to get charged any way. They have also told me that I wont be able to send more than $2300 back to my Australian account. So when I go back to Australia, I will gladly close my account and take my money with me, though knowing RBC, they will probably charge me $1000 to close my account and then not allow me to transfer my money internationally. Terrible Bank.

Zero stars. You corrupt awful human beings should be ashamed of yourselves. Pulled all my money, bye.