RBC Reviews 

RBC's promotions are just a gimmick to lure people into opening new accounts; neither their counter service nor their online support can help resolve the issues. Are they deliberately trying to scam people, or are RBC staff simply incompetent?

Simply THE WORST bank in Canada! If you have time and money to waste, try it yourself.

RBC customer service provided inconsistent and misrepresented information regarding my account, with multiple employees giving conflicting guidance. This creates a serious risk of future financial harm, compliance issues, and irreversible account errors.

Despite repeated contact, no one took ownership, no corrections were documented, and no follow-up occurred. In a financial institution, inaccurate guidance isn’t a minor inconvenience it’s a liability. This experience has significantly undermined my trust in RBC’s ability to manage customer accounts responsibly.

Called RBC customer service, and they couldn’t even tell me anything useful why the account was overdrawn. It seems that they think the account was overdrawn because I had overdrawn it. But here’s the thing. I had funds to cover the purchases. I even asked them if it had to do with delay in posting transactions. They couldn’t even tell me the answer I was looking for.

genuinely the worst customer service and i never write reviews. my card was fraudulently charged 4 times and they did nothing about it. and apparently they have 20 different departments that do the same thing so if you get help from one the others can’t track the call. first time i called they simply told me to lock my cards. no action was taken. then it was blamed on me that i didn’t cancel my card. so stupid.

This has been the most frustrating, confusing and futile process trying to open accounts with RBC. I set up an account online, did the verification process, went into a branch to complete it - but they didn't have anyone who could do so, so I had to make an appointment at another branch who required me to do the same online verification that I had done at home, again. But this time it wasn't working. Now that I have a new account I'm not able to sign into my old account - it just says technical issues each time and I'm not able to find the account to add it as a billing company. What's going on?? This is so ridiculous. I've literally wasted three days and can't do any proper banking or connect my accounts, I have multiple account numbers and it's unclear to me if anything has been set up properly. This is not the RBC I remember, I just want to cancel it all and start over somewhere else :(

RBC refused to allow me to transfer an existing credit card balance to a lower-interest RBC card, despite this being a responsible attempt to reduce interest costs — not increase debt.
No meaningful explanation was provided, no alternatives were offered, and there was zero flexibility shown. The response was rigid, dismissive, and completely contradicted RBC’s constant marketing about supporting financial well-being.
Denying a balance transfer within the same bank doesn’t reduce risk — it traps clients in higher interest and increases financial strain.
This experience seriously damaged my trust in RBC. If you’re looking for a bank that actually helps when you try to manage your finances responsibly, I strongly suggest looking elsewhere.

This branch is one of the best we use , always great friendly staff and always very helpful .

Rude customer service, close accounts without cause, won’t give you your money! Poor poor Bank, wouldn’t recommend

Today Sunday January 17 2026 I lost my wallet all my 2 business accounts and my personal account cards and credit cards all gone with my wallet I called RBC to stop the cards they gave me hard time with stupid questions I called 4 times all didn't failed and my cards are stil working anyone can use them I don't know how to stop those cards . This very bad service RBC is not that good bank

RBC is equal to or the worst bank in Canada. Their customer service has gone down the toilet and they don't give a shit about their customers. When I originally joined RBC their customer service was very good - which is why I joined. Now they have foreign workers who don't speak English well who are rude. Last night I was hung up on twice trying to get help after they locked my account for no reason, and told me I'd have to visit a branch on Monday to get it unlocked. So 2 days with no access to my money, with zero explanation. I've now opened accounts at other banks and will be moving all my assets. Oh, I'm also an RBC shareholder, so their crap service affects me that way too. Total shit!

RBC HAS NO FRAUD PROTECTION IN PLACE. BE CAREFUL THEY ALLOW OTHER PEOPLE TO REPORT THEIR CREDIT INFORMATION TO YOUR CREDIT REPORT. THEN RBC DOES NOT TAKE RESPONSIBILITY FOR THE SCREW UP. THEY TRIED TO BLAME EQUIFAX. BUT RBC IS TO BLAME. RBC LITERALLY REPORTED ANOTHER PERSONS PHONE NUMBER, HOUSE ADDRESS AND CREDIT CARD TO MY EQUIFAX CREDIT BUREAU.
IT SCREWED UP MY CREDIT.

RBC IS SO USELESS THEY ONLY BLAMED EQUIFAX AND NEVER TOOK OWNERSHIP OF THE ISSUE AND TO FIX IT. THE BRANCH MANAGER AMANDA IN CALGARY, ALBERTA IS NOT GOOD AT ALL, THEY DELAY FIXING IT AND THEY LAY BLAME ON EQUIFAX LOL WHEN ITS CLEARLY RBC'S FAULT. THIS COMPANY IS COMPLETELY USELESS AND HARMFUL TO CUSTOMERS. FEDERAL REGULATORY AGENCIES NEED TO DO A FULL INVESTIGATION ON THEIR NEGLIGENCE.

When I open rbc account 20 years ago it was the best bank now it become the worse bank customer service don’t know there job properly the counter doesn’t have a clue sometimes even when bank had technical issues I call and says app doesn’t work but online works but never too they don’t know either.I even complained about the issues I don’t think anything happened.

Marc,Mortgage Specialist at RBC Royal Bank, did an outstanding job handling my mortgage switch. From start to finish, he was extremely professional, knowledgeable, and efficient. He clearly explained every step of the process, answered all my questions with patience, and made everything smooth and stress-free.

Marc truly went above and beyond to ensure I received the best possible solution for my situation. His attention to detail, responsiveness, and commitment to excellent customer service were very impressive. I felt confident and well-supported throughout the entire process.

I highly recommend Marc Melick to anyone looking for a reliable, trustworthy, and highly skilled mortgage specialist. Thank you, Marc, for an excellent job!

The rbc is the worst bank in the world , dosn't care about the customers,they protect scames people beleive me.never ever I star with them .I close all my accourt and also my freinds and my familly the same things more then 30 accourt we close them this week.

THE worse bank ever, their “manipulating” how transactions actually go through your account, as opposed to how they actually did. Before RBC, I’ve never had an nsf. And over the holidays, they allowed some payments to process a week early, causing a whole world of financial grief for me. And being on a pension? That’s a killer

Normally I do online banking with RBC, for some reason I couldn’t perform this transaction online, so I headed into the branch ant Independence Square Port-of - Spain. To my surprise there were chairs for customers. What a nice gesture I said to myself. I was informed that I have to pull a number. I got 589, looked at the display and saw they were serving 575. Said to myself, there are chairs and the distance between ain’ the number I got ain’t that far off. One hour later, I realized why the chairs were provided. At this time they progressed to 581. Pleasant faces were not common within. Imagine 2 hours and 15 minutes waiting time

If I could leave zero stars, I would. I have had an account with this branch for over 35 years. I live abroad and have a very small amount of cash( under $2000 for emergency trips. I have always filed the correct forms to let them know where I live. They have frozen my account due to fraud and now after 5 phone calls are ignoring me. THEY made an appointment with me to sort this and didn't bother to honour the call. I'm shocked at this appallingly deplorable service.

Unfortunately, the challenges I experienced — including extended wait times, repeated redirection to automated systems, and the inability of frontline support to assist in cases involving legacy or overseas clients — appear to align with patterns of customer feedback that are publicly documented across independent review platforms.

Very dishonest. When I did call him for service they said 4 hours waiting time. So their service sucks too. But I knew that. Imagine they get a 1.3 Stars and they don't even care. What a freaking joke. But I have to tell you you're pretty much all like that so Que Sera Sera.