RBC Reviews 

Truly, a horrible bank, lousy, customer service, terrible retail banking, high fees. When you have an issue, they take forever to deal with anything and mysteriously. It’s never in the customers favor.

Avoid this bank at all costs they don’t care about their customers, especially small business customers, but I truly horrible bank for small business.

The service is horrible. I would not be a client at the branch. I cancelled my appointment. I will keep my current back but will maybe try another RBC branch. This one is impersonal you are just a number not a client they care for and to keep. It is good for immigrants and students not professionals like myself. I just wanted to transfer my credit card for a low interest rate one at rbc and the girl made was not experienced and not theral. They lack professionalism . When I was was waiting for my appointment one women called her coworkers "cocotte ". Very demeaning and unprofessional.
Is she stuck in the 80s??? It is politically incorrect and unprofessional to speak to your coworkers like that .
Amateurs ! On top of the fact I could not even understand what she was telling me
She needs to go back to french lessons. Just with their ratings you can tell that they need to do a big change or close .

Arognat and non-responsive. If you put a lot of money into the account, they waste all the investment, but do not charge a $4 fee. If you withdraw money, they charge a $ 4 fee. I went to complain, and they told me that I can close the bank account if I want, which I am going to do.

In Canada, you have to pick between worse and the worst for your banking.
There is no standard bank. Interesting.

I am extremely disappointed with the customer service experience I received from RBC. The telephone representatives demonstrated little to no product knowledge, which made it very difficult to get accurate information about the service I was inquiring about. In addition, the hold times were excessively long, and after waiting, I was repeatedly transferred between departments that did not handle my request. This created unnecessary frustration and wasted a significant amount of time.

As a customer, I expect efficiency, competence, and proper direction when seeking assistance. Unfortunately, my experience reflected the opposite. RBC should invest in better staff training and improve their call routing system so clients are connected to the right department the first time.

If I could give 0 I would. This bank does not care about you as a customer. I was a loyal customer for years and years only to have my accounts closed with no reason at all. Nothing I was doing was illegal but they closed my 2 business accounts and personal accounts. Credit card and safe deposit box. I asked why, the response I got was we dont need to give you a reason. Horrible bank. Even the staff was blown away and apologized and said RBC is doing this to alot of people lately. I will never recommend this bank to anyone.

Very bad service I am sure froud happened to me account from staff RBC I try called last 2 day 6 hour not get any answer also appointment at dunds and dixe after 2 hour not found out how charged me account funy appointment online but person not there at time

RBC uses an absolutely awful robotic "telephone assistant" that is a terrible excuse for Customer Service. The options are mostly useless, the system hangs up on people, AND it will only allow you to make an appointment for a call back from a customer service agent IF you you select one of the very limited options! I was "migrated" to RBC from HSBC. I thought HSBC had become too automated and impersonal, but WOW, RBC IS SO MUCH WORSE!!!

Expect a nightmare loaded with B.S. just to do the simplest thing, such as correcting your mailing address because RBC keeps screwing it up!!

ZERO STARS is better suited as a rating for RBC.

Is there no longer a dress code for RBC employees at banks? My understanding when dealing with the public, dress accordingly. Not sweat pants and hoodies, very disappointing.

I am writing to formally express my extreme disappointment and frustration with the service I have received from your fraud and investigation team. I am a victim of a $1,500 fraud, and despite reaching out multiple times, I have received little to no meaningful assistance.

The representatives keep insisting that the fraud occurred from my device and repeatedly promise to call back, but no follow-up has occurred. Furthermore, there seems to be no real investigation into the $1,500 in question. This lack of support and urgency is completely unacceptable and has caused me considerable stress and frustration.

This has been a highly negative experience.

I gave some wrong information on a phone call that I thought was Rbc and lost $30,000 to my company and they will not reimburse me to the fraud agency even though I’m from Canada and these charges were taken out in India. I’ve never been to India why would they not have put a hold on that?

Royal Bank uses an automated attendant that is worthless and useless. I highly recommend any other bank.

Somebody internal at RBC changed the address on my accounts with no authorization. Two months worth of M/C statements were mailed to an incorrect address, breaching my confidentiality, they confirmed this. Then customer care told the branch to print all of the statements I wanted so I could pick them up the next day. Next day, go to the branch. "Helped" by branch manager. No statements printed and very rude behavior. I called customer care again, they made him call to apologize which he did but very defensively. I did remind him that we live in a very small town but he didn't care. Rubbish organization.

Called RBC to find out what warranty coverage a Visa card has with them, I was not asking them to touch any money or move any money, just what coverage you have when using a RBC visa to purchase something, she asks me a bunch of questions you could only answer if you had you banking open, there fore she could not advise what kind of coverage the visa card would have, as I said I never asked them to touch any account, it was just a question, she then told me to go to the website for the answer, the answer was not available,

This is the 2nd bad experience I have had with RBC and not impressed for someone who has banked with them for 40 years,

may be it is time to move on if your people cannot give answers about the products you have

Transferring money more than 5 business days

Jarred Bathen is very racist and should not be leading any business ventures. Check that man's social media page. It tells you everything you need to know about this guy and gives the business a horrible name.

has anyone noticed that with RBC you really can’t track your money they only put the withdrawals but they don’t itemize it for you. I’ve noticed now with Scotiabank whenever I do a purchase underneath every transaction you’ll see what’s left of your money. So it’s easy to track.

“I have been a client of RBC for over two decades, and this is the first time I feel compelled to express my disappointment. Unfortunately, my recent experience with the service advisor name Neda Eslami was far below the standard I have come to expect. Communication was poor, follow-up was lacking, and my concerns were not handled with the care or professionalism expected from a long-standing banking relationship.” She is not deserve to get paid as a service advisor of this profitable and stablished bank in Canada. I hope this message will get an attention from the management of RBC.

I closed my account and staff confirmed it was shut down only to find out months later that charges were still being added to my account with purchase interest. I have called and visited them 10 times already and still no confirmation it has been dealt with. Will be escalating to the ombudsman. Terrible company. Do not bank with them.

I have trying to order a wire transfer from the UK. I am a former HSBC client who used to enjoy international service. I've been systematically disconnected after waiting online 3 times in a row after more than a half hour on the phone each time. They insist that wire transfers can only be done in branch but I am a non-resident Canadian client so can't fly there to make a transfer. Noone can help me and when they don't know what to do, they hang up on me. So my money is trapped in Canada. They can send my money outside Canada and inside all I'm offered is a daily 10k e-transfer which is not adequate and requires email. I can't even transfer to another bank in Canada. RBC has whole wealth investment businesses in London so I can't believe they are unable to do a Swift transfer in CAD inside or outside Canada. The phone staff are not trained to do anything a bit more difficult. I am so frustrated! Computer says No. Ahhhhh!