Reades Reviews 56

If I could give less believe me I would have .
Tried to purchase a property only to find the owners never had the deeds,
How is this possible ,reades have failed in so many ways here,
Very poor communication.
Time waisted and I have also lost money on survey fees,
I would never use this company again,
You decide
You still haven’t answered a simple question
The house was unsaleable.
And has since been removed from sale .
Very unprofessional as Estate Agents.
Everything is factual here.
It’s actually quit nice for you to communicate at last,
After eight months of trying to get a straight Answer.

Having Dealt with many Estate agents over the years, I have found it difficult to find a really good one. That was until about three years ago when we stumbled upon Reades. A few months ago, my wife decided she wanted to move again, so without hesitation we used Reades again. Because of the wide gap in quality of service compared to other agents, we didn’t even have 3 agents round for quotes, etc. We knew that Reades was ‘simply the best, better than all the rest’. I don’t say that lightly. I don’t have shares, family or acquaintances working for Reades but I know what an Outstanding, High Quality service is when I see it in action. What more can you ask for in a business. They do what they say they will do and they do it exceptionally well.
To me they are the Ferrari of the Estate Agents world but as competitively priced as other ordinary estate agents. I have found that their knowledge of the housing market is spot on and their professionalism unsurpassed.
Unlike many Estate agents, Reades work with a company that chases solicitors and other estate agents to move things forward and then they update clients on a weekly basis by telephone to keep them in the loop. This service means that clients are always up to date with progress which gives a little bit of reassurance, especially when things seem a bit quiet. Believe me, it’s invaluable!
We moved in June 2023 but due to busyness have only just got round to writing a review. I wanted to share my experiences with others. My wife has said that the home we now own is our ‘forever home’ so we will probably never use Reades again but it won’t stop me from recommending them.
If I were to give my advice to someone looking to sell their house, I would point out the Gulf in competency, quality, knowledge, teamwork and all round friendliness of Reades compared to other estate agents.
I find moving home to be a real headache. Fortunately Reades has been the Paracetamol!

I and my estate agent found Reades self entitled. They spoke to us like dirt. I reported them to the Property Ombudsman for discrimination against me.
If you put your property on with Reades, then there are potential buyers who will be unable to view your property.

I'd like to thank you and your team once again for all the help and advice we have received.

Even throughout this awful pandemic time, nothing has been too much trouble.

On our sale, Gareth and Ashley have been totally on the ball with updates and on the rental side, Wendy and James have kept everything running smoothly with any concerns addressed immediately.

Your team are all very professional and welcoming - they are a credit to you. We won't hesitate to do business with you again soon.

Thank you

Had heard some negatives about Reades but felt that supporting a local business was the right thing to do. They delivered as promised and did not disappoint when dealing with both our property sale and our purchase. We would not hesitate to recommend them.

I've used Reades for many years as a landlord and have also sold a couple of properties through them and I wouldn't use anyone else.

Having also used other local agents in the past, my experience is that Reades operate on a different level to any other company I've used, particularly on the lettings side. They take every ounce of hassle away from you, dealing with everything quickly and efficiently.

In 6+ years we have never had a single issue with a tenant and my property is keep in tip top condition. Prior to using Reades, we had nothing but hassle due to poor quality tenants and bad management from other agencies.

All in all, Reades have far exceeded my expectations in every way, always provided exceptional support, fast communication with a willingness to help in every way they can.

Truly outstanding!

Our property had initially been on the market with an agent in Chester. After several weeks with them, with no viable buyers whatsoever and terrible customer service, we decided to try Reades on a recommendation.

On meeting Jonathan and Ashley it was clear we were in very good hands. The quality of the advice and the virtual marketing approach sets them apart from any of the competitors.

After just two days "live" on the market, we had an offer which we accepted.

Fabulous work all round, and special thanks to Ashley for great account handling.

Reades were an outstanding estate agents. Their whole team were very professional and led us through the whole process with efficient communication and patience. The commission price was competitive and we felt that it was good value as their marketing strategy was very good and their photos and write up on rightmove were spot on. We would highly recommend using Reades.

Truly outstanding!

Our property had initially been on the market with an agent in Chester. After several weeks with them, with no viable buyers whatsoever and terrible customer service, we decided to try Reades on a recommendation.

On meeting Jonathan and Ashley it was clear we were in very good hands. The quality of the advice and the virtual marketing approach sets them apart from any of the competitors.

After just two days "live" on the market, we had an offer which we accepted.

Fabulous work all round, and special thanks to Ashley for great account handling.

Reades are by far the best estate agency I have ever dealt with. Having previous experience with them we chose Reades to sell our property. The communication and marketing was exceptional and within 3 days of the property being marketed, it was SOLD. The whole process from start to finish was superb. Huge thanks to all the team but in particular to Tracy who communicated with me regularly and kept me updated every step of the way. Thank you Reades for making the process of selling our property so easy and stress free!

Initial application process went smoothly, great comms throughout and the first few months were fine no concerns - after being there 6 months the landlord decided that they wanted to return to the property and we were served a section 21 notice and it was from this moment that the relationship took a notable decline. After sourcing a new property and moving out sooner than the end of my 12 month tenancy, the person I had dealt with throughout my time at Reades suddenly vanished and I was passed from pillar to post when dealing with queries. "I was on annual leave" or "I have been of sick" being the most often used excuse for delayed responses. Reades reacting with countless emails to petty observations by the landlord who it appeared was continually watching the property or sorry should I say " walking past the property" created a very uncomfortable almost paranoid living environment which was a real shame. I personally feel some transparency should be offered for prospective tenants if dealing with problematic landlords. Great start to tenancy, not so much at the end.

Me and my partner are relocating from Somerset to Flintshire at short notice, this is obviously making it difficult to find a house.

We were very interested in a property advertised by Reades and were happy to take it without viewing. We were told we must view the property before applying, so my partner travelled 200 miles to view the property and was happy with it. So we applied for the property.

3 days later we had heard nothing so chased the agents, we were told the landlord hadn’t responded yet, we advised that we need to sort this out ASAP as we need to move up very soon (the property was empty). We were told that the landlord would be chased. Another 2 days passed, nothing. At this point we thankfully found another property and made the application on that.

We’ve gone through credit checks and references and as we expected were accepted to take on the property.

We’re still yet to hear from reades whether our application was successful, we applied 2 weeks ago.

This is incredibly poor customer service, it seems as if they simply cannot be bothered to communicate with us.

We are also looking to purchase a house in the area and any properties being sold by reades are simply being avoided by us now, which is a shame. Some basic courtesy would go along way.

Excellent service from Tracy and Ashley in Mold.
Thank you so much. Customer service excellent. The girls went beyond what was required of them in order to ensure the sale of my property.
I am very grateful for their hard work. and wouldn't hesitate to recommend.

We received a brilliant and very professional service from Reades. Ashley was fantastic and if it wasn’t for her the sale would still be dragging on. She kept us informed constantly and did her utmost to push both sides’ solicitors to keep things moving. We would most definitely recommend Reades to anyone and can’t thank them enough.

We were very impressed with the service that we received from Reades right from the start.
They could not have done any more to help us have a smooth successful experience whilst selling our property and buying a new one!
We would 100% recommend Reades , they made us feel totally at ease and gave us regular updates throughout the whole process which really took the pressure off during such a stressful process. The property file on line is also a great Tool to help keep you up-to-date.
Every thing was done so quickly and Efficiently they were absolutely brilliant.
So a big thank you to Reads Especially to Tracy and Ashley- we are so very greatful!!
Kind regards
The McCullaghs

From initial appointment to value the house, through to moving into new property, I found Reades to be exceptionally professional, knowledgeable of the current market and invaluable in steering us through the whole process.
Tracey Bellis deserves an award for the patience and hard work she provided, she kept me updated along the way and pushed things along when required.
I would not hesitate to recommend Reades to anyone wishing to sell or buy, real value for money from start to finish.

Chose the Premier package. Personal first visit and marketing detail from Jonathan Reade, himself, followed on by (choice to have) professional photographs, proofing by myself before going to the market. Went to advert on the Friday, first viewing confirmed on Saturday. Viewing on the Monday and asking price achieved by the Wednesday … 5 days in total! Sale completed in 10 weeks and 2 days and all documents transition in place on time. Excellent support from the Hawarden Office with particular mention of Gareth Cannon. Thank you all.

4 estate agent staff in 3 offices not enough ! especially when they have limited knowledge of property between them, the company has not managed to hold onto good staff !

In response to the reason for reporting “ This is not a competitior as claimed but someone unhappy, strange to see an excuse made ! rather than an attempt to rectify my situation “ so I now add poor customer service to my list of unhappiness. Noting that not one of us is perfect! A sad fact that has not been recognised by Reades.

Edited again yes reason “editing is the only way to respond to you and remove the parts you have reported as unacceptable as required by trust pilot” therefore editing is a necessary evil ! of your 11 full time staff more than half are in other departments! not agents and therefore do not deal with estate agency business, a law degree does not give you first hand knowledge ,nor does it make you an experienced estateagent.

IT , accounts, property management and directors are not directly dealing with buyers. I stand by my statement of only a handful of staff between 3 offices. So thanks for no apology for any negative experiences I have received and due to these responses and lack of ability to see that there may have been no wrong doing I see no point in contacting you.