Reades have been exceptional in the selling of our home . From the initial valuation visit from Jonathan, right through to completion today, we have been so impressed. The marketing was fantastic, wit... See more
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I would highly recommend Reades. I was blown away by the quality of the photography, drone shots and Instagram reel. Having bought and sold seven houses I believe their particulars were easily the bes... See more
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Gareth and the team at Reades Hawarden branch were professional throughout the sale and purchases of our properties, always on hand to answer any queries we had . Highly recommend Reades Hawarden to a... See more
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All the staff that I have had dealings with have gone out of there way to help me the whole process of buying my new home. The staff have listened to my concerns all the way through. When I’ve popped... See more
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Company details
Written by the company
Reades is an independent, family-owned estate and letting agency, with branches serving West Cheshire, Wirral & North Wales. As the area’s leading property agency, Reades has been the first choice for thousands of clients looking to sell and let their homes over the years and the glowing client reviews on our website are testament to our ability to deliver exactly what we promise. If you want the best service for your money and the highest market value for your property, all delivered by our friendly, professional team – speak to Reades.
Contact info
Reades House, 3-5 The Highway, CH5 3DG, Hawarden, United Kingdom
- 01244537537
- hello@reades.uk
- www.reades.co.uk
4.3
Excellent
57 reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
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little knowledge
4 estate agent staff in 3 offices not enough ! especially when they have limited knowledge of property between them, the company has not managed to hold onto good staff !
In response to the reason for reporting “ This is not a competitior as claimed but someone unhappy, strange to see an excuse made ! rather than an attempt to rectify my situation “ so I now add poor customer service to my list of unhappiness. Noting that not one of us is perfect! A sad fact that has not been recognised by Reades.
Edited again yes reason “editing is the only way to respond to you and remove the parts you have reported as unacceptable as required by trust pilot” therefore editing is a necessary evil ! of your 11 full time staff more than half are in other departments! not agents and therefore do not deal with estate agency business, a law degree does not give you first hand knowledge ,nor does it make you an experienced estateagent.
IT , accounts, property management and directors are not directly dealing with buyers. I stand by my statement of only a handful of staff between 3 offices. So thanks for no apology for any negative experiences I have received and due to these responses and lack of ability to see that there may have been no wrong doing I see no point in contacting you.
4 October 2018
Unprompted review
Reply from Reades
Dear C Hill
Thank you for your comments.
I am aware you have already modified your review seven times since posting it a week ago. In case you make any further changes, I have copied and pasted the initial review and your latest revision into my response below:
Your initial review:
“4 estate agent staff in 3 offices not enough ! especially when they have limited knowledge of property between them, the company has not managed to hold onto good staff !“
Your latest addition:
“In response to the reason for reporting, This is not a competitior as claimed but someone unhappy, strange to see an excuse made ! rather than an attempt to rectify my situation “ so I now add poor customer service to my list of unhappiness. Noting that not one of us is perfect! A sad fact that has not been recognised by Reades.”
I am sorry to inform you that you claims are inaccurate.
Firstly, our in-house team contains 11 full-time members of staff and we can add many more numbers to this in the areas of the business we have outsourced to our network of top-notch companies.
Secondly, our brilliant team has a wealth of knowledge and industry experience; in fact two of our Negotiators hold law degrees and are therefore overqualified if anything.
I cannot comment on the performance of previous employees, but I can tell you that we are really pleased with our current team. They should be proud of themselves too, as Reades has just received the “Gold” award for sales and the “Silver” award for lettings from The Best Estate Agent Guide, in partnership with Rightmove.co.uk, recognising Reades as the best small Estate and Letting Agency in the whole of Wales.
As for my report that you are a competitor, I can find no record of a C Hill ever having contacted Reades and since your initial review only contained defamatory statements, it was the only logical conclusion I could draw.
Your latest revision even states “so I now add poor customer service to my list of unhappiness “, which you added only after I reported your review as being by a competitor. This suggests you had no previous experience – most likely because you were not and never have been a customer of Reades.
For any genuine customers of Reades, if you feel you have received anything less than great service from our company, we would really like to hear from you. We are constantly striving to refine and improve the service we deliver and customer feedback, great or not so great, is an important part of this process.
Wherever possible, I prefer to speak to customers in person or at the very least over the phone, as it helps me to more quickly understand the problem and offer an instant resolution where possible. To arrange a meeting at one of our branches in Hawarden, Mold or Tarvin, or a timed call back appointment, please call 01244560745.
Alternatively, if you are not available to do this or simply don’t want to, you can submit your feedback to me directly at https://www.reades.co.uk/feedback and I will respond within two working days.
In the unlikely event I am unable to resolve an issue internally, customers of Reades have access to an external, independent complaint resolution process with The Property Ombudsman.
I look forward to hearing from you.
Regards
Jonathan Reade - Managing Director
I would recommend Reades to anyone…
I would recommend Reades to anyone thinking of selling their property. They made the process of selling my late mother’s house easy from start to finish, even managing to secure more than the asking price within a week of the house being marketed.
I wouldn't like to single any member of staff out for special praise because they all deserve it.
Everyone I have dealt with at Reades has been friendly and efficient and kept me informed of any developments during the sale period.
If I need the services of an estate agent in the future then Reades will definitely be my first port of call.
9 May 2018
Unprompted review
Ashley Lombard
Ashley Lombard has been truly amazing with her help in buying our new home. We are currently living in America, but despite the issues this incurs with the time difference etc., she has arranged viewings and a meeting with the builder to suit our tight time schedule and kept us fully informed at all stages. Can’t thank her enough!
25 February 2018
Unprompted review
Excellent service from start to finish
Excellent service from start to finish. Highly recommended!
18 December 2017
Unprompted review
The extra mile with a smile
Excellent Service that goes the extra mile with a smile.
I had to purchase and move into a property in just 4 weeks. Every person from admin to consultant pulled out all the stops to help me. They provided excellent advise that was practical and affordable, along with an understanding of my situation to move my family quickly. They never tired of my phone calls, and always kept their promises. Wonderful people, who said it was just their job, but from my side, it is more than just a job to them, and it shows in their professionalism and their friendliness. Thank you, we love our new home and our new beginning.
17 December 2017
Unprompted review
Helpful and proactive
I found the staff to be extremely helpful, and proactive in chasing a difficult vendor,
12 December 2017
Unprompted review
Reply from Reades
Hi Miranda. Thank you for your review. The process is rarely straightforward and we will always do our utmost to achieve a happy outcome for all involved. Thank you for your patience, we got there in the end! I hope you are very happy in your new home. Kind regards, Jonathan Reade
Very professional firm in every way
Very professional firm in every way: good marketing, effective accompanied viewing and useful progress monitoring. Not cheap, but they get the job done.
12 December 2017
Unprompted review
Reply from Reades
Hi Annette. Thank you for taking the time let us know how you feel about the service you received from Reades, it is very much appreciated. Best wishes for the future, Jonathan Reade
Great work on a difficult purchase
Great work on a difficult purchase
Good persistence, well done, would use them again
9 December 2017
Unprompted review
Reply from Reades
Thanks Stephen, you are most welcome. We will be happy to help should you ever need us in the future. Best wishes, Jonathan Reade
Fantastic service,staff always ready to …
Fantastic service,staff always ready to help.
9 December 2017
Unprompted review
Reply from Reades
Hi Phillipa. Thank you for your kind words, I let the team know and you made their day! Best wishes, Jonathan Reade
Reliable and approachable
9 December 2017
Unprompted review
Reply from Reades
Thank you Carolyne. Best wishes for the future and if you ever need us again you are more than welcome to get in touch. Regards, Jonathan Reade
Were really helpful from start to …
Were really helpful from start to finish.
9 December 2017
Unprompted review
Reply from Reades
Hi Poppy, thank you for taking the time to provide feedback, it's great to hear that you were happy with the service you received from Reades. Best wishes for the future, regards, Jonathan Reade
Service doesn't get any better than …
Service doesn't get any better than this😁
29 November 2017
Unprompted review
Reply from Reades
What can I say Ken, other than wow and perhaps thank you! It was great to hear from you and I have passed on your kind words to the team. Best wishes and kind regards, Jonathan Reade
Professional and efficient service
27 November 2017
Unprompted review
Reply from Reades
Thanks Derek, we pride ourselves on our service and it is always nice when people take the time to let us know it was appreciated. Best wishes for the future, regards, Jonathan Reade
Excellent service from start to finish …
Excellent service from start to finish with a genuine desire to help and support through the trauma of housebuying!
26 November 2017
Unprompted review
Reply from Reades
I think Happy says it all! It's a complicated process, so I guess some degree of stress is almost unavoidable. I would like to think that Reades minimised this as far as possible for you and would like to take this opportunity to wish you the best of luck in your new home. Kind regards, Jonathan Reade
Very professional friendly service
Excellent friendly professional service when we were buying our house. They kept in constant contact throughout and made the whole process simple and easy.
25 November 2017
Unprompted review
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