We did the premium mystery picnic. The tour was good and took us to some nice touristy shopping areas. The clues were easy to solve. While the amount of food was adequate for a picnic, we thought the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Buying vouchers was easy to do and time to use these vouchers is generous. Website easy to navigate and the amount of choices available, ate varied and plentiful. This is the third time we have use... See more
Company replied
We had a lovely day. The weather was beautiful and we liked the variety of goods we collected throughout the day. It is important that organisers ensure their recommendations of things to do are up to... See more
Company replied
The gift card purchase process was refreshingly straightforward. Everything was clearly laid out, making it easy to choose the amount and complete the transaction without any confusion. The steps were... See more
Company replied
Company details
Written by the company
Trending experiences, perfect to gift. At RedBalloon we believe that experiences are better than things. Because while things can age, experiences have a way of getting even better over time. Experiences connect us. They expand our minds and help us grow. Experiences are the memories we find ourselves repeating to our friends for years on end. The best part about experiences is that they don’t just live in our minds. They live in our hearts too. For good. Imagine being about to give that to someone. A gift that offers someone a new perspective on the world, like gliding gracefully through a sunrise in a hot air balloon. Or the gift of a Lamborghini ride that makes hearts race and forces people to remember that life is about feeling. Our curated experiences are the gifts that last forever. So next time you’re stuck looking for a gift, there’s a new and memorable experience for every occasion at RedBalloon.
Written by the company
Contact info
Level 4/1 Hickson Road, 2000, The Rocks, NSW, Australia
- 1300 875 500
- https://help.redballoon.com.au/s/contactsupport
- www.redballoon.com.au
4.3
Excellent
954 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from RedBalloon
Thank you for your lovely feedback! We’re so glad to hear the process was easy and that you were happy with the delivery and presentation.
The web site is misleading
The web site is misleading. In places it says collection available and then on the next page it is not. In some places it say vouchers available and the next page it needs to know a date. Confusing, frustrating and time wasting.
13 May 2026
Reply from RedBalloon
Hi Tim, thanks so much for your feedback. We are always looking for ways to improve so I really appreciate you taking the time to share your experience. Please feel free to reach our Customer Experience Team if there is anything we can assist you with.
Reply from RedBalloon
Hi Lisa, thank you for your feedback. We're delighted to hear you our website was easy to use.
Customer support was so helpful with my…
Customer support was so helpful with my inquiries around expired vouchers and how to redeem credit.
13 May 2026
Reply from RedBalloon
Hi Kate, your feedback is valuable to us, and we're happy to know you had a great experience with our team. Thanks for sharing!
Lots of experiences to choose from
Quick and easy to buy voucher. Had to contact customer services for a receipt and it was quick and easy response.
13 May 2026
Reply from RedBalloon
Hi Leonie, it’s great to hear about your positive experience. Thank you for your kind words and feedback!
WOW im impressed with the printable…
WOW im impressed with the printable voucher. It looks amazing - Thank you for making it look so special.
I cant comment on the experience itself as i purchased as a gift but the initial process was very easy and quick
5 May 2026
Reply from RedBalloon
Hi , thank you for your feedback. We appreciate your kind words and are thrilled to hear you love our RedBalloon packaging, we hope the experience is also enjoyed.
Ivan was very good
Ivan was very good, he instructed me carefully to verify everything. Much appreciated. Thank you
12 May 2026
Reply from RedBalloon
Hi , so pleased to see you enjoyed your experience speaking with our team, we appreciate the time you have taken to share your feedback!
Booking dates not confirmed when purchased
I don't know if my booking dates have been accepted. It would have been 5 star if I could check that as I booked the accommodation
13 May 2026
Reply from RedBalloon
Hi Kevin, thank you for your kind feedback. please feel free to reach out to our Customer Experience Team and they would be happy to check your order status.
Reply from RedBalloon
Hi there, thank you for your feedback. We’re pleased to hear the booking process was easy and that you enjoyed the food and service.
Not worth the effort
Had a horrible time securing a hotel using my voucher.
Had to two hotels cancel immediately due to a mismatch on available dates between Red Balloon and the vendor.
Took a week of back and forth to get the voucher refunded each time.
After eventually getting a experience booked. The vendor demanded a $200 hold on my card which was never mentioned and th experience left much to be desired.
Overall not a great experience and would not recommend it
11 May 2026
Reply from RedBalloon
Hi Mike, thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced with your booking and the delays in resolving the cancellations. We do recommend booking in advance as suppliers can book out ahead of time. We will also look into the security bond requirement with the supplier and ensure this information is clearly noted on the product page moving forward.
Easy too use
7 May 2026
Reply from RedBalloon
Hi there, thank you for your feedback. We’re glad to hear you found the process easy to use.
Always a winner with redballoon
12 May 2025
Reply from RedBalloon
Hi Sheree, thank you for your continued support! We look forward to helping you make many more memories!
Ease of booking process.Length of…
Ease of booking process.Length of expiry time was very generous.
9 May 2026
Reply from RedBalloon
Hi Debbie, it’s great to hear about your positive experience. Thank you for your kind words and feedback!
Reply from RedBalloon
Hi , we’re so happy to hear about your positive experience! Thank you for taking the time to share your feedback with us.
Our guide and rider Darren was very…
Our guide and rider Darren was very informative and fun.
Would recommend anyone wanting a trike experience in the Hunter valley to book this adventure. You realise just how large the hunter valley vineyards are.
11 May 2026
Reply from RedBalloon
Thanks for the wonderful review! We’re so glad you enjoyed the trike experience and that Darren made it both informative and fun. Thanks for the recommendation!
Booking process was floorless
10 May 2026
Reply from RedBalloon
Thanks for your feedback! We’re pleased to hear you found the booking process smooth and easy. We really appreciate your support 😊
The website was easy to navigate and…
The website was easy to navigate and the process straightforward. The option for digital and paper voucher was met also.
10 May 2026
Reply from RedBalloon
Thank you for your feedback! We’re glad you found the website easy to navigate and the process straightforward, and that the voucher options worked well for you.
Simple booking system easy to use and…
Simple booking system easy to use and value for money.
I booked a hot air balloon ride for me as my Dad for his 80 birthday surprise.
10 May 2026
Reply from RedBalloon
Thanks for your feedback! We’re glad you found the booking system easy and good value, and what a special way to celebrate your dad’s 80th birthday with a hot air balloon surprise. 🎈
Reply from RedBalloon
Thanks for your feedback! We’re glad you found the site easy to navigate and the process nice and straightforward.
Gift recipient has not received the…
Gift recipient has not received the e-gift voucher.
After contacting Redballoon re the e-gift voucher not being received, they were very prompt in rectifying the situation - thank you! A late birthday present is better than no birthday present!!
10 May 2026
Reply from RedBalloon
Thank you for letting us know. We’re sorry to hear there’s been an issue with the e‑gift voucher delivery and understand how frustrating this would be. I can see you have been in touch with our team and the voucher has been re-sent. I hope it has now been received.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.