REDELUXE | Luxury Pre Owned Designer Handbags Reviews 

357
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and pristine condition of the luxury items, often noting that products arrive exactly as described or even better than expected. The packaging receives frequent commendation for being elegant, flawless, and meticulously prepared, often surpassing expectations set by other luxury brands. People also highlight the outstanding customer service, describing the team as professional, friendly, and going above and beyond to ensure satisfaction. The overall service experience is consistently smooth, trustworthy, and special, with many appreciating the detailed product descriptions and excellent communication throughout the process. Additionally, the delivery service is frequently mentioned as being incredibly fast and efficient.

What people talk about most

Product

People report positive experiences with the product, often describing items as perfect, beautiful, and even... See more

Quality

Consumers consistently express high satisfaction with the quality of items, often describing bags as... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as top-tier, excellent,... See more

Service

Users describe positive interactions with service, highlighting excellent service, prompt communication, and... See more

Delivery service

Reviewers consistently mention positive feedback about delivery service, frequently highlighting the speed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Professional & patience go hand in hand via Redeluxe! This was my 1st purchase & writing this special review to let others know of my utmost confident, trustworthy experience… rare to find these days... See more

Rated 5 out of 5 stars

I bought my first Chanel bag through Redeluxe and I couldn't be happier with the whole process from start to finish. I had waited years to find the colour I wanted and I only wanted silver hardware so... See more

Rated 5 out of 5 stars

Five stars isn’t enough—REDELUXE is my new go-to for luxury bags. As a Hermès bag collector, I’m super picky, and they consistently have pieces that elevate my curation. Hunter was incredible: patient... See more

Rated 5 out of 5 stars

I’m about to do My 3rd purchase at Redeluxe. The service is impeccable. The team provided extra videos, and answered all my questions. Shipping and delivery was super fast! I’m collecting vintage Herm... See more


Company details

  1. Handbags Shop
  2. Bag shop
  3. Fashion accessories shop

Written by the company

REDELUXE: A Destination for Luxury Lovers Founded by Georgia Swain, REDELUXE was established with a mission to offer a reliable luxury experience to fashion lovers worldwide. Georgia, who has been a fan of designer handbags and luxury items since her teenage years, was inspired to start the company after discovering a Facebook group where people from around the world were buying and selling pre-owned designer bags and accessories. She realized that the fastest way for her to acquire her next luxury bag was by selling one she already owned, and saw an opportunity to share this joy with others while also earning extra income. Along with her husband Hunter, who is now a co-owner, Georgia started REDELUXE with the goal of redeeming luxury resale. Despite having limited work experience or a business degree, Georgia's passion and determination have transformed REDELUXE into a brand that is dedicated to making a difference in the luxury market. At REDELUXE, you'll find a vast collection of gently used designer handbags, including luxury pre-owned Louis Vuitton, Chanel, Gucci, Michael Kors, Fendi, Prada, Christian Dior, Hermes, Saint Laurent and many more. Our collection of pre-loved designer handbags includes leather, Brahmin and other premium materials, ensuring that you'll find the perfect accessory to elevate your style. Whether you're searching for a pre-owned Louis Vuitton handbag or a Chanel handbag, REDELUXE is the destination for luxury lovers looking for the best deals on gently used designer handbags. Shop now and experience the joy of owning a luxurious handbag at a fraction of the original price.


Contact info

4.9

Excellent

TrustScore 5 out of 5

357 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(357)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

What a wonderful first experience

What a wonderful first experience. I felt valued & appreciated. Georgia was welcoming & very professional. So quick to respond & my Kelly arrived perfectly as described & so quickly to Australia. Highly recommend with competitive prices. I’m a permanent customer now.

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Amazing bag

Amazing bag! just as described! quick shipping and delightful packaging with Auth. service! Will stop by again in future!

5 October 2024
Unprompted review
Rated 5 out of 5 stars

Scooped up a great vintage Chanel bag!

As soon as I saw the bag posted on the website I fell in love, and moreover, when I did the unboxing.
I immediately made the purchase, because I have missed out on many a bag waiting and contemplating. Georgia and her team obtain great inventory.
If you see something you love - buy it!

6 October 2024
Unprompted review
Rated 5 out of 5 stars

The bag is absolutely beautiful and in…

The bag is absolutely beautiful and in perfect condition- just as described. My bag also arrived quickly and overall happy with the experience. This is my third purchase with Redeluxe and I always feel confident that what I'm purchasing is authentic. Thank you for making my handbag dreams a reality.

25 September 2024
Unprompted review
Rated 5 out of 5 stars

Love Redeluxe

Love Redeluxe, they have amazing products and their customer service is great. They ship the items quickly. Will be buying from the again.

8 October 2024
Unprompted review
Rated 5 out of 5 stars

Georgia was so wonderful to work with

Georgia was so wonderful to work with. She made time to explain all my questions and give me her personal opinions on colors and pricing. Not pushy at all which is how you want your experience to go specially if you’re considering buying a pricy bag. I loved her aura and personality so much that I purchased four purses with her! My first ever Chanel purses. So happy. Packaging was beautiful and everything was exactly as described on her website. Love her. ❤️

9 May 2024
Rated 5 out of 5 stars

I just got the green lady Dior bag and…

I just got the green lady Dior bag and I’m wowed. It came in with a lovely note and packaging from Hunter and Georgia . It also came in a new/pristine condition. I will definitely be purchasing more bags from Redeluxe . Thank you so much . Great job and excellent service .

2 October 2024
Unprompted review
Rated 5 out of 5 stars

I love Redeluxe most of their bags are…

I love Redeluxe most of their bags are pristine. I love my bag it arrived on time and she is in excellent condition. redeluxe and their team are very helpful with any questions you have. The service is excellent. I will continue to shop from them in the future

13 September 2024
Unprompted review
Rated 5 out of 5 stars

Redeluxe is an excellent company to do…

Redeluxe is an excellent company to do business with. Their constant updates keep you informed every step of the way, which is both reassuring and appreciated. The entire process, from start to finish, is seamless and stress-free. The professionalism and attention to detail make working with them a truly enjoyable experience. Highly recommend!

11 September 2024
Unprompted review
Rated 4 out of 5 stars

Outstanding Customer Service

I purchased the exquisite LV Side Trunk PM in the Malletage Lamb Leather. The price for the bag was irresistible, and the quality of the bag was pristine. Unfortunately there was an issue with the bag prior to shipping. Reduluxe took total accountability. Their customer service, rectification, and compensation process was second to none. I’m loving my new bag! She is absolutely gorgeous. I will definitely buy from REDELUXE in the future.
LizE

26 August 2024
Unprompted review
Rated 5 out of 5 stars

I love Redeluxe

I love Redeluxe. Excellent costumer service,Georgia was so nice and helpful,definitely I will buy another bag in the future. Thank you very much Georgia .
Maria Webster

4 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent communication by the…

Excellent communication by the Redeluxe team- I was updated on the process from inquiry to payment in a timely manner and felt very at ease with the transaction of my item. As a customer, I had a very pleasant and hassle free experience. I would highly recommend them to others.

22 August 2024
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with Redeluxe - They were friendly and polite and they responded to all of my questions. Their prices are fair and they processed my payment quickly - I will definitely be coming to them again

21 July 2024
Unprompted review
Rated 5 out of 5 stars

There won’t be enough space here to…

There won’t be enough space here to fully capture how exceptional the redeluxe shopping experience is, but I’ll try. In terms of selection, quality, and pricing (especially for vintage pieces), they are the best of the best I have ever worked with. In terms of customer service and that “luxury experience,” they consistently deliver, despite the barriers of being online, which is impressive. Logistically, from shipping to packaging, to payment.. the process is as smooth as Lambskin leather. Most importantly, this company has proven to be trustworthy. I was hesitant to dip into the pre loved/vintage bag market, because you can get burned, but this company takes all those fears away. I’ve purchased three vintage Chanel bags this year alone from Redeluxe, and I can promise you that once you receive your first purchase, you’ll become a loyal customer. I cannot say enough good things ❤️

9 August 2024
Unprompted review
Rated 5 out of 5 stars

Lovely bag and excellent communication

The bag I got was in perfect condition and a lovely discontinued color. Selling a pre-owned bag and putting it towards the purchase made for a smooth transition. Communication was stellar throughout the process!

29 July 2024
Unprompted review
Rated 5 out of 5 stars

First purchase

Getting a Vintage bag from Redeluxe in an excellent condition was a big hit! We enjoyed the service and the package reached us very quickly and nicely put together. We are very happy with our purchase and would definitely buy again.

19 July 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Stunning bag, very fair price- this is my third purchase from REDELUXE and I do not have anything but praise for the entire team and the overall experience. Communication and service is top notch and the bags are extremely high quality, even down to how they are packaged for shipping.

29 July 2024
Unprompted review

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