REDELUXE | Luxury Pre Owned Designer Handbags Reviews 

355
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often noting items arrive in pristine or practically new condition, even when described with minor imperfections. The delivery service is frequently highlighted for its speed and efficiency, with many people receiving their purchases remarkably fast. Reviewers also commend the outstanding customer service, describing it as professional, friendly, and attentive, often going above and beyond to ensure satisfaction. The packaging receives widespread acclaim for its elegance and meticulous presentation, often exceeding expectations and enhancing the unboxing experience. However, some people were dissatisfied with the quality of gifts included with purchases, finding them to be lackluster and cheap, especially when intended for others.

What people talk about most

Product

Reviewers mention positive feedback about product, consistently praising the high quality and pristine... See more

Quality

People report positive experiences with quality, consistently praising the pristine condition of bags, often... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as top-tier, stellar, and... See more

Service

Customers had positive experiences with service, often describing it as excellent, professional, and... See more

Delivery service

Consumers express high satisfaction with the delivery service, frequently highlighting its speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Professional & patience go hand in hand via Redeluxe! This was my 1st purchase & writing this special review to let others know of my utmost confident, trustworthy experience… rare to find these days... See more

Rated 5 out of 5 stars

I bought my first Chanel bag through Redeluxe and I couldn't be happier with the whole process from start to finish. I had waited years to find the colour I wanted and I only wanted silver hardware so... See more

Rated 5 out of 5 stars

Here we are again , just got my bag # 3 from The best reseller ever REDELUXE. What an amazing experience over and over , love my vintage very hard to find shoulder Birkin. My bag is beautiful, packa... See more

Rated 5 out of 5 stars

Five stars isn’t enough—REDELUXE is my new go-to for luxury bags. As a Hermès bag collector, I’m super picky, and they consistently have pieces that elevate my curation. Hunter was incredible: patient... See more


Company details

  1. Handbags Shop
  2. Bag shop
  3. Fashion accessories shop

Written by the company

REDELUXE: A Destination for Luxury Lovers Founded by Georgia Swain, REDELUXE was established with a mission to offer a reliable luxury experience to fashion lovers worldwide. Georgia, who has been a fan of designer handbags and luxury items since her teenage years, was inspired to start the company after discovering a Facebook group where people from around the world were buying and selling pre-owned designer bags and accessories. She realized that the fastest way for her to acquire her next luxury bag was by selling one she already owned, and saw an opportunity to share this joy with others while also earning extra income. Along with her husband Hunter, who is now a co-owner, Georgia started REDELUXE with the goal of redeeming luxury resale. Despite having limited work experience or a business degree, Georgia's passion and determination have transformed REDELUXE into a brand that is dedicated to making a difference in the luxury market. At REDELUXE, you'll find a vast collection of gently used designer handbags, including luxury pre-owned Louis Vuitton, Chanel, Gucci, Michael Kors, Fendi, Prada, Christian Dior, Hermes, Saint Laurent and many more. Our collection of pre-loved designer handbags includes leather, Brahmin and other premium materials, ensuring that you'll find the perfect accessory to elevate your style. Whether you're searching for a pre-owned Louis Vuitton handbag or a Chanel handbag, REDELUXE is the destination for luxury lovers looking for the best deals on gently used designer handbags. Shop now and experience the joy of owning a luxurious handbag at a fraction of the original price.


Contact info

4.9

Excellent

TrustScore 5 out of 5

355 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(355)

58 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 Stars all around

5 Stars all around! Trustworthy, fair and easy to work with! Look no further for any other luxury reseller because you can shop and sell with ease right here!!

7 May 2024
Rated 5 out of 5 stars

Just received my first bag

Just received my first bag from Redeluxe. Their customer service is really good! When I bought my bag they were short staffed, and it took a while for me to get shipping updates. They gave me a refund to apologize for the delay in their response, which was not necessary - But very nice nevertheless! And for other Europeans who consider buying from Redeluxe, but worries about taxes etc: I am located in Norway which has some really strict rules regarding customs/taxes etc for products imported from other countries. I have not been charged anything. Redeluxe covers it all. I see no reason to buy bags from anyone else.

7 May 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience!

Amazing experience!! It was a first time but for sure not the last one ;)
Everything was super fast and a lot of details

28 April 2024
Rated 5 out of 5 stars

Wonderful Experience!

I had a wonderful first-time purchasing experience (I bought a beautiful vintage Chanel bag) and first-time selling experience. Both transactions went smoothly and without any hiccups. The bag shipped quickly and I received payment confirmation for the bag I sold the same day they received it! They also gave me one of the best buyout offers I'd been given. Georgia and her team are fast and efficient! Looking forward to shopping Redeluxe again soon!

24 April 2024
Unprompted review
Rated 5 out of 5 stars

Great Service!!

Great customer service! Easy and simple process to sell! Quick responses! I took a leap of faith on Redeluxe and sold two bags-zero issues! Thank you again for your kindness! May God bless your business!

22 April 2024
Unprompted review
Rated 5 out of 5 stars

Bought the dream bag

Georgia and Redeluxe team have been amazing and patiently with me. They look into all my things that I wanna to sell to them and also offered me the bag with buy out and cash.
The bag is a dream bag that I have been hunting for a while and the color of the bag is exactly like Tiffany blue that I am so in love with.
Thank you for Redeluxe for helping me for finding my dream bag but also a serious consignment that I really trust to sell and buy from.

20 March 2024

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