Relais Colis Reviews 

Huge delays, package got directed to the wrong depot, no meaningful update on online tracking system, couldn't get response from customer service, other than instructions to phone another number, when I phoned over 2 days, I just got a repeated message saying 'they had too many messages'. Had to resort to contacting the company selling what I had ordered and somehow they managed to arrange the delivery. I now will not order anything from any company using Relais Colis

I have sent my package on the 20th of August with Homerr Vinted and arrived in Paris on the 24th. Out for delivery on the 25th... all well you would think... NO! Still not arrived and today we are the 11th of September. Apparently the package is lost... How can you loose a package you are literally delivering? Either it wasn't scanned, the wrong code was scanned, the driver left the doors open while delivering the packages to the Point Relais and somebody has stolen it or somebody from RelaisColis has stolen it. Disgusting... Don't use this company. First time I had sent with this company and it will be my very last time. Certainly do not recommend, no, run to another company.

Facile d'acces et de communication, tres aimable

Really not worth more than 0 stars. My package has been lost for 45 days, no updates, no available customer service, nothing. The absolute worst delivery company there is.

Magasin où l'on peut se garer facilement car parking ou petit stationnement toléré près du magasin. Personnel aimable et serviable

Rapidité, simple!

worst customer service on Earth. they do not pick up the phone or give news about your delivery. stay away

TERRIBLE. Used them through Vinted and homerr. My parcel is missing with expensive contents. No help, no refund and no answer

They are consistently the slowest and least reliable service available. I could have walked to France and back in the TWO WEEKS! it has taken this horrible company to deliver a package to the Netherlands. Avoid these people at all costs! The little bit of money you save by using them is offset by their total unreliability and the glacial speed of their transport. The absolute worst.

This company just sent us text messages essentially saying my wife and I are liars. They claim their driver arrived and sat outside our house for 15 minutes when we were actually facing the road for 45 minutes eating lunch and no truck even entered our road. The Driver also claimed we called him back an hour later than we actually did and the company (in the text) is telling us we should be be polite to their driver, a man after he was yelling at my wife on the phone. They have now not shown up for multiple deliveries. They have now not shown up for multiple deliveries. Pitiful and disgusting behavior.

Cette société vient de nous envoyer des SMS disant essentiellement que ma femme et moi sommes des menteurs. Ils prétendent que leur chauffeur est arrivé et s'est assis devant notre maison pendant 15 minutes alors que nous étions en fait face à la route pendant 45 minutes en train de déjeuner et qu'aucun camion n'est même entré sur notre route. Le chauffeur a également affirmé que nous l'avions rappelé une heure plus tard que nous ne l'avions fait et que la société (dans le texte) nous a dit que nous devrions être polis avec leur chauffeur, un homme après avoir crié après ma femme au téléphone. Ils ne se sont plus présentés pour plusieurs livraisons. Comportement pitoyable et dégoûtant

My package was delivered to a relais that does not work with them anymore. So he sent the packages back. No one can tell me where the package is now.
Additionally, I tried to call, waited for 45 minutes in a queue, and when mu turn arrived the line was cut.
Seems like the worst service ever.

My package hasn't moved for 12 days! They had many working days to move my package but it's still at the same spot where the seller left it off.
I bought something from Vinted with Homerr and relais colis said they will take care of my package, but they're clearly not.

They interchanged a parcel I sent with the one of another fellow !!
Customer service is absent, where is my package ?????????

Several times they have lost my parcel. Never again!!!

Horrible, très difficile à joindre, n'honorent pas leurs engagements. à fuir.

Never use Relaiscolis. They asked me to be at home from 8am to 12am for a delivery. The guy called at 2:30pm telling me that he is late and that I should reschedule with his assistant. He could not provide me any number of course... I did find the number online and when I call, the guy on the phone is telling me that they will call me back within the next 48h.
My purchase has literally disappeared....