Super impressed with this service and company. Got exactly what I needed fixed. Would not hesitate to recommend them to anyone who needs repairs or help with remotes. Their customer service and c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
i was looking to replace a broken remote ID8 all remotes on internet were to expensive and was not worth replacing (ceiling unit to old) found remote control world by accident on the internet to... See more
Company replied
I ordered a programmed TV remote. It took about a week for the programming until it was shipped out, which was a bit longer than I expected, but the result was worth the wait. When I had a small is... See more
Company replied
Easy process to order a remote for some outdoor heaters which we received as a gift, but without the remote to make them work. Great website, clear explanation to ensure we ordered the correct one. W... See more
Company replied
Company details
Written by the company
We specialize only in remote controls development, selling and repairs. Serving the whole of Europe since 2009. ....................................................................... Unusual atypical remotes are easy for us!! Seriously, we can create any remote control for every device, with the same functions and the same button names as original RC! .............................................................................. Thousands models of brand original remote controls in our stock. .................................................................................. We only want positive reviews and we will do everything for that. If you are not satisfied with our product, please give us a chance to solve the problem before giving us a bad rating. As manufacturers, unlike resellers, we can analyze the problem, reprogram the product, or recommend another model/type (exchange is free!). Please understand that the development and production of a compatible replacement part is much more demanding than an easy "buy-sell" business model. A replacement remote control must not only be of high quality but, most importantly, must be COMPATIBLE with the product. If your remote control is not working, it is usually because it is a wrong incomatible type, not because it is defective. ................................................................................... Do not hesitate to contact us anytime on orders@remote-control-world.eu. We answer within 24 hours. If you need an immediate answer ask our experienced technician (no chat bot) in the online chat on our website 9 a.m - 9 p.m. .............................................................................. Pls note: on Mondays we are more busy (we deal with inquiries from the weekend) and we are not able to answer emails within 24 hours as usual. It's better to ask on the online chat on Monday if you can't wait.
Contact info
Korejska 724/15, 70200, Ostrava, Czech Republic
- +420774778797
- orders@remote-control-world.eu
- www.remote-control-world.eu
4.5
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do NOT purchase 3 week late now just…
Do NOT purchase 3 week late now just been hit with a £200 import bill will be putting links up to how BAD these are no one reply’s DONT WASTE your money on these frauds
7 May 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
We are very sorry to hear about your experience. We would like to clarify that the import duty charge is set by the government of your country and is not determined by our company. Unfortunately, we have no control over these customs fees, and we are unable to influence them.
All shipments are dispatched promptly and with tracking, and we always provide the relevant information about shipping and import requirements. We also respond to emails and live chat inquiries within 24 hours, so it is always possible to reach us directly for any clarification or guidance regarding customs charges.
We understand that unexpected import costs are frustrating, and we sympathize with your situation. Our team is committed to helping customers navigate any questions about shipping, but customs fees are beyond our control.
We hope this explanation helps clarify the situation.
Kind regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
First remote defective but replace…
First remote defective but replace quickly & without problem
21 April 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you for your feedback! We’re glad we could quickly resolve the issue and provide a replacement remote without any problems.
We always strive to ensure our customers receive fully functional products and a smooth experience, and your comments reinforce that our efforts are appreciated.
Kind regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
I I found it wonderful that VAT
I I found it wonderful that VAT - Remote Control World offers a chat service that connects directly to a technician, and not to a "boot/robot".
The technician Vojtěch assisted me professionally and quickly. This further encouraged me to make my purchase. I can only recommend this company.
6 May 2026
Unprompted review
100%
100%. These guys are great for sending you the replacement remote youve been looking for for years!
1 May 2026
Unprompted review
Excellent service and the new remote…
Excellent service and the new remote control I brought work just like the original one.
20 April 2026
Unprompted review
Reply from Remote Control World
Dear customer,
Thank you very much for your kind review.
We are glad to hear that you were satisfied with our service and that the new remote control works just like the original one.
Kind regards,
Helena
VAT ELECTRONIC - REMOTE CONTROL WORLD
VAT supports great old sound equipment!
We have old graphic equalizer which is excellent—it shows no signs of aging and gives us great sound even though it’s 20 years old. The remote? It died years ago. Finally this year using the volume button at all it would give us ‘surprise results’: up, down, mute? And then would lock like that. We have been looking for a replacement for 6 years? People kept telling us that to get a new remote we’d have to buy a whole new equalizer. Then last month—as I looked again for a replacement I discovered VAT. Problem solved! No fussing—VAT said it would work, guaranteed we’d be satisfied and then shipped the solution to us. If you have great old tech but the accessories are failing? Go to VAT. Easy fixes, excellent prices and excellent follow through. VAT will be the first place I look the next time my tech starts to age out.
9 April 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you so much for your kind words! We’re thrilled to hear that your old graphic equalizer is still delivering excellent sound and that the replacement remote from VAT met your expectations.
It’s always our goal to help our customers keep their beloved audio equipment fully functional, even after many years, and your feedback reassures us that our efforts make a difference. We truly appreciate your trust and are delighted that the process was smooth and straightforward for you.
We look forward to supporting you again whenever your tech needs a little care!
Kind regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Remote doesn’t work
Edit - Claimed back through my bank. Company lied saying they sent a replacement, all they actually did was forward the original purchase email. Offered a partial refund if I closed the case there and then.
Truly awful, dishonest behaviour.
Company have tried to have this genuine experience pulled down, whilst failing to do anything about the faulty remotes they send out.
Remote doesn’t work. No one responds.
Now having to wait to claim back through my bank.
Edit. So you ignore messages but will contact trust pilot to try and have this taken down. STILL no working remote and no refund after nearly a month.
20 April 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
We are sorry to hear about your experience and the frustration this situation has caused.
Please be assured that ever since you first contacted us, we have been working diligently to resolve the issue with your remote control. Regarding Trustpilot, at no point have we requested the removal of your review. Our only inquiry was to clarify which order it referred to, as the order number mentioned did not match our records.
We remain committed to finding a solution for you and ensuring that your remote control works as expected. We encourage you to contact our support team directly so we can address the matter promptly.
VAT ELECTRONIC - REMOTE CONTROL WORLD
Reply from Remote Control World
Dear customer,
Thank you very much for your positive review.
We are glad to hear that the delivery was fast and that the remote control works properly.
Kind regards,
Helena
VAT ELECTRONIC - REMOTE CONTROL WORLD
Everything's perfect
The product looks & works as described. It's honestly flawless. The delivery service was amazing, the package arrived unfathomably fast.
11 March 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you so much for your kind feedback! We’re thrilled to hear that your remote control arrived quickly and works perfectly. It’s always great to know our customers appreciate both the product and the service.
We look forward to helping you again whenever you need a replacement or accessory for your devices.
Kind regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Bought a remote control it was faulty…
Bought a remote control it was faulty so eventually returned and received a refund ,happy with service
3 February 2026
Unprompted review
i was looking to replace broken remote
i was looking to replace a broken remote ID8
all remotes on internet were to expensive and was not worth replacing (ceiling unit to old)
found remote control world by accident on the internet took a risk and ordered new remote which was a good price even with delivery.
got the new remote and all works perfectly
thanks
remote control world
26 April 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you for taking the time to share your experience! I’m glad you found the right replacement for your ID8 remote and that everything works perfectly now.
It’s always great to hear when our service and pricing make it possible for customers to get a fully functioning solution without the hassle. We appreciate your kind words and recommendation!
VAT ELECTRONIC - REMOTE CONTROL WORLD
Great support
Very available to assist with a warranty claim, promptly replacing the faulty device. Ondřej Krejčí, thanks for your assistance!
20 April 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you for sharing your experience! I’m very happy to hear that Ondřej Krejčí was able to assist you promptly and that your warranty claim was handled smoothly.
We always strive to provide fast and reliable support, and it’s wonderful to know it made a difference for you.
VAT ELECTRONIC - REMOTE CONTROL WORLD
My order is still pending since January 02, 2026
In January 02, 2026 I prepaid for 3 pieces of AIR-LUXURY-luxair remote controls. Abt a week later the company confirmed that my original remote control was in their hands and my order should proceed asap.
After all these months my order is still pending. Despite the emails and the online service contacts, no one gives a clear answer. The usual answer is that the technical department is aware abt the delay of my order due to large amount of orders and if I want to cancel my order.
Really? Is this a reasonable respond to patient customers?
UPDATE:
I eventually was forced to cancel my order. My original remote control status which should have been returned is uncertain. I never received it. No one gives an answer or a respond. They just don't care. One of the worst experiences EVER!
2nd UPDATE (June 08, 2026):
It's hard to believe what you replied back after all these months of ghosting. But for a freaky strange reason I intend to believe you, even if deeply in my thoughts the more logical thing is to ghost me again for 5-6 months. I realy don't know what to expect. If you do what you wrote(?) then this will be trully a crazy twisted and unexpected evolve.
Maybe miracles happen, don't know what else to say or believe. Let's see how this will go...
2 January 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
We are truly sorry to hear about your frustration and the experience you had. We always strive to provide prompt, reliable service and it is disappointing to learn that you felt let down.
Regarding your order, we want to explain that your remote control required custom programming tailored to your original device. This is a highly specialized process that takes more time than a standard shipment. Additionally, due to incomplete technical documentation for your device, our team needed extra time to verify the correct programming and ensure full compatibility. Both of these factors contributed to the delay in delivery.
We understand that waiting for a long time is frustrating, and we sincerely apologize for any inconvenience this may have caused. Please know that we are fully committed to delivering a fully functional remote control and ensuring your satisfaction.
Your feedback is important to us, and while we acknowledge the challenges you experienced, we hope this context clarifies the situation. We greatly value each of our customers and remain committed to handling every order with care and attention.
Thank you for your understanding and patience.
Kind regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Impressed! Will use again
This is the only company that could provide me with a replacement remote for our very specific air conditioning unit.
Initially the remote did not work, but they worked diligently and efficiently to make sure we got the replacement we required.
I 10/10 recommend , as they will not disappoint and will work to resolve any issues until it is truly resolved.
Very Impressed!
21 April 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your wonderful review.
I truly appreciate your kind words and your recommendation. It means a lot to hear that we were able to help with such a specific air conditioning remote control and that, even though the first replacement did not work, we were able to resolve the issue for you in the end.
I am especially grateful for your patience throughout the process and for your trust in our service. We always do our best to keep working on a case until it is truly resolved, so your feedback means a great deal to us.
Thank you once again for your support.
Kind regards,
Helena
VAT ELECTRONIC - REMOTE CONTROL WORLD
Excellent customer service
Excellent customer service, Ondřej Krejčí was very helpful when I had an issue with my order.
22 April 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your kind feedback! I’m glad to hear that you were satisfied with the support provided by Ondřej Krejčí. We always strive to ensure our customers receive helpful and attentive service.
We appreciate your trust and look forward to assisting you with any future needs.
VAT ELECTRONIC - REMOTE CONTROL WORLD
I wish I knew about them earlier
I wish I knew about them earlier, I needed a new remote control for my 8 years old tv and i wanted a genuine brand new one. I have got it and i can say that I couldn't be happier, next time i need a remote control I know where I can get it from. The price was decent as well. Would definitely recommend if you need a remote control as it looks like they have thousands of remotes for all sorts of brands.
21 April 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your kind words! We are thrilled to hear that you are happy with your new remote control and that it met your expectations. It’s always great to know that our wide selection and service make it easy for customers to find exactly what they need.
We truly appreciate your recommendation and look forward to helping you with any future remote control needs.
Kind regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
I was well and quickly advised by my…
I was well and quickly advised by my contact. Delivery in less than a week. Perfect!
9 April 2026
Unprompted review
Reply from Remote Control World
Dear customer,
Thank you for your great feedback!
We’re very pleased to hear that you were well supported and received quick advice from our team. It’s also great to know your order arrived promptly.
We appreciate your trust and are always here if you need anything in the future.
Best regards,
Adam
VAT ELECTRONIC - REMOTE CONTROL WORLD
Excellent Customer Service
I had ordered a replacement remote for my stereo amplifier. However the remote I received was not functional at all. Many thanks to Helena at remote control world. She was very helpful in solving the problem and shipping me a new functional remote!
15 April 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your kind review.
I am sorry that the first replacement remote control was not working properly, but I am very pleased that i was able to resolve the issue and send you a new fully functional remote.
I truly appreciate your trust and your support.
Kind regards,
Helena
VAT ELECTRONIC - REMOTE CONTROL WORLD
I purchased a remote for my kitchen…
I purchased a remote for my kitchen hood on their recommendation 3 weeks ago but it didn’t work. I sent 3 polite emails to 2 different email addresses. They replied and apologised for the delay as my emails had gone into their spam folder. They sent me pairing instructions and I’m happy the remote control now works.
1 April 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
We are very sorry to hear about the issues you experienced with your kitchen hood remote. Unfortunately, your emails ended up in our spam folder, which is why we were not able to respond sooner. Normally, we reply to all messages within 24 hours.
We also have an online chat available 6 days a week, 12 hours a day, where customers can receive immediate assistance.
Please rest assured that we will work to resolve your issue promptly and will contact you directly with a solution as soon as possible.
We appreciate your patience and understanding.
Kind regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Quality Remote
Thank you for the remote I received today I cannot believe the quality and functionality of it is so much better than the original which is almost impossible to buy or find even, I am so pleased with it thank you so much for making me happy…
9 April 2026
Unprompted review
Reply from Remote Control World
Dear customer,
hank you so much for your wonderful feedback!
We’re delighted to hear how pleased you are with the quality and functionality of the remote. It means a lot to us that it not only met but exceeded your expectations—especially compared to the original.
Your satisfaction truly makes our day! If you ever need anything else, we’re always here to help.
Warm regards,
Adam
VAT ELECTRONIC - REMOTE CONTROL WORLD
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