Super impressed with this service and company. Got exactly what I needed fixed. Would not hesitate to recommend them to anyone who needs repairs or help with remotes. Their customer service and c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
i was looking to replace a broken remote ID8 all remotes on internet were to expensive and was not worth replacing (ceiling unit to old) found remote control world by accident on the internet to... See more
Company replied
I ordered a programmed TV remote. It took about a week for the programming until it was shipped out, which was a bit longer than I expected, but the result was worth the wait. When I had a small is... See more
Company replied
Easy process to order a remote for some outdoor heaters which we received as a gift, but without the remote to make them work. Great website, clear explanation to ensure we ordered the correct one. W... See more
Company replied
Company details
Written by the company
We specialize only in remote controls development, selling and repairs. Serving the whole of Europe since 2009. ....................................................................... Unusual atypical remotes are easy for us!! Seriously, we can create any remote control for every device, with the same functions and the same button names as original RC! .............................................................................. Thousands models of brand original remote controls in our stock. .................................................................................. We only want positive reviews and we will do everything for that. If you are not satisfied with our product, please give us a chance to solve the problem before giving us a bad rating. As manufacturers, unlike resellers, we can analyze the problem, reprogram the product, or recommend another model/type (exchange is free!). Please understand that the development and production of a compatible replacement part is much more demanding than an easy "buy-sell" business model. A replacement remote control must not only be of high quality but, most importantly, must be COMPATIBLE with the product. If your remote control is not working, it is usually because it is a wrong incomatible type, not because it is defective. ................................................................................... Do not hesitate to contact us anytime on orders@remote-control-world.eu. We answer within 24 hours. If you need an immediate answer ask our experienced technician (no chat bot) in the online chat on our website 9 a.m - 9 p.m. .............................................................................. Pls note: on Mondays we are more busy (we deal with inquiries from the weekend) and we are not able to answer emails within 24 hours as usual. It's better to ask on the online chat on Monday if you can't wait.
Contact info
Korejska 724/15, 70200, Ostrava, Czech Republic
- +420774778797
- orders@remote-control-world.eu
- www.remote-control-world.eu
4.5
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect customer service
The helpdesk is very customer friendly. I was helped very well.
13 April 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your kind words. We are delighted to hear that you had a positive experience with our helpdesk and that our support met your expectations.
Kind regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
service and product opinion
I was satisfied with service. Ordering and delivery were simply and in time. Information of every action was punctual.
What about the product? It not an originally made product hy Samsung, but it works properly.
23 February 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for sharing your experience. We are delighted to hear that you were satisfied with the ordering process, delivery, and the information provided at each step.
Regarding the product, we appreciate your understanding that while it is not an original Samsung remote, it is designed to work fully with the intended device. Your feedback helps us continue to improve our service and ensure our products meet customer expectations.
We truly value your review and recommendation.
Kind regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Wonderful 👍🏼 service ❤️
Wonderful 👍🏼 service ❤️
And quality products, if you need a remote don't look any further.
They have it for you ✅💯.
8 April 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you so much for your wonderful review.
I truly appreciate your kind words about our service and the quality of our products. It means a lot to know that you would recommend us so warmly to others looking for the right remote control.
Thank you once again for your trust and support.
Kind regards,
Helena
VAT ELECTRONIC - REMOTE CONTROL WORLD
Very fast delivery of our order
Very fast delivery of our order. Good and Quick reply for any quistions.
We are happy with our new remote control.
7 April 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your kind feedback! We are delighted to hear that you are happy with your new remote control and that our delivery and support met your expectations.
Your satisfaction is very important to us, and we appreciate your trust in Remote Control World.
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Great customer support and quick solution purchased a remote control for my…
I purchased a remote control for my Kenwood amplifier, but it didn’t work at first.
I contacted customer support, and they quickly assisted me by providing the correct software and clear step-by-step instructions to reprogram the remote.
Thanks to their help, the remote now works perfectly.
I truly appreciate their professionalism, patience, and efficiency. Great customer service!
3 April 2026
Unprompted review
Reply from Remote Control World
Dear customer,
Thank you very much for such a positive review.
I am very pleased to hear that, with the correct software and my step-by-step instructions, the remote control for your Kenwood amplifier is now working perfectly.
I truly appreciate your kind words about our professionalism, patience, and efficiency. Our goal is always to provide clear and reliable support so that our customers receive a fully working and compatible solution.
Thank you again for your trust and appreciation.
Kind regards,
Helena
VAT ELECTRONIC - REMOTE CONTROL WORLD
Customer service was great
Customer service was great ! the first remote I reveived was not performing. I received a new one and it's working great ! I will come back.
2 April 2026
Unprompted review
Reply from Remote Control World
Dear customer,
Thank you very much for your kind review.
I am very pleased that the replacement remote control is now working well and that our customer service was able to help resolve the issue quickly.
Kind regards,
Helena
VAT ELECTRONIC - REMOTE CONTROL WORLD
Two remotes and $100 later... Nothing!
I was assured the remote specified would work with my CD player but it didn't. They sent another one that also did not work. I tried everything that customer service suggested to get it to work. Nothing did. I've now spent over $100 between the cost of the original unit, shipping and paying entrance duties twice. During business hours, I have been waiting 45 minutes for live chat to respond. They are ignoring me.
6 April 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
We are very sorry to hear about the difficulties you experienced with your CD player remote controls. We always aim to provide high-quality products and support, and it is unfortunate that this situation caused you frustration.
Please note that we are unable to cover customs duties, as these are determined by your government. However, we remain committed to helping our customers find a solution and ensure they receive a working product.
Kind regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
At first...
At first, the replacement control for my TV did not work. I was asked to send the (defunct) original, and VAT Electronic succeded perfectly. Thanjks to the enterprise, and thanks mainly to Ondřej Krejčí, who achieved this task!
16 March 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your feedback. We are delighted to hear that the replacement remote is now working perfectly and that our team, especially Ondřej Krejčí, was able to assist you successfully.
We truly appreciate your kind words and are glad we could resolve the issue to your satisfaction.
Kind regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
It arrived relatively fast
It arrived relatively fast, and worked with out any problems.
7 March 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your positive review.
I am very pleased to hear that your order arrived relatively quickly and worked without any problems.
Thank you again for your trust and support.
Kind regards,
Helena
VAT ELECTRONIC - REMOTE CONTROL WORLD
Excellent customer service
I purchased a remote control for an extractor fan. I had some problems, but they were tireless in resolving them. Excellent customer service. I highly recommend them!
1 March 2026
Unprompted review
Reply from Remote Control World
Dear Susana,
Thank you so much for your kind words!
We’re sorry to hear you initially experienced some issues, but we’re very glad we could resolve everything to your satisfaction. Providing reliable support and making sure our customers are happy is always our top priority.
We truly appreciate your recommendation and are always here if you need anything in the future!
Best regards,
Adam
VAT ELECTRONIC - REMOTE CONTROL WORLD
This remote controller is very usefull…
This remote controller is very usefull to us. It's much faster then the old one. The service was good it came fast.
12 March 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your kind feedback! We’re glad to hear that the remote controller is working well for you and that it’s faster than your previous one. We also appreciate your positive comments about our service and prompt delivery.
We look forward to assisting you again in the future.
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
bought a remote for Panasonic…
bought a remote for Panasonic RX-DT75,was informed it has all the exact same funtions but it has only basic functions.cant even play a cassete tape with it ,can only select on off ,cd ,tape ,tuner,aux, now its turns out its not a direct repalcenment but only a universal remote and will have no way of being fully functional for my device
25 March 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you for your feedback. We are glad that you reached out to us via our online chat on Friday, 27th March, which allowed us to forward the situation to our technicians for proper handling.
We do regret that we didn’t have the opportunity to resolve the issue before your review was posted. Nevertheless, we will do everything possible to find a suitable solution for your Panasonic RX-DT75 remote so that you are fully satisfied.
Your patience and cooperation are greatly appreciated.
Kind regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Easy to navigate website, super fast delivery
Easy to navigate website, super fast dispatch and delivery of a specialised remote, working perfectly out of the box. Would recommend!
25 March 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that you found our website easy to navigate and that your remote arrived quickly and works perfectly.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
Kind regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
High quality for money
I bought an original LG remote control with more manual operation than the magic remote that came with the TV.
It was very satisfactory and in many ways easier to operate than the magic remote. The price was very attractive and the delivery was fast and careful. I can therefore recommend this company with thanks for the good service.
17 February 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your kind feedback. We are delighted to hear that you are satisfied with the LG remote and found it both practical and easy to use.
It’s wonderful to know that our service, pricing, and delivery met your expectations. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
Kind regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Thank you VAT Remote Control World!!!
Thank you VAT Remote Control World for your outstanding service!
Your assistance is much appreciated especially when the Bell Fibe TV technical support did nothing to help.
When our first Bell remote stopped working, we purchased another one from Bell. It was used but in a working condition.
When the second remote died, the Bell technical service was not able to solve the problem - "your broken remote controller, your problem" was the answer.
When we contacted VAT they helped us very fast. We received a new remote which works very well, looks great and was manufactured by VAT Remote Control World... and comes with 2 year warranty.
If your old remote gives you a headache, just contact VAT. Satisfaction guaranteed!
Thanks again the VAT team, and thank you Helena for being in touch with us.
Bartosz
23 March 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you so much for taking the time to write such a thoughtful review.
I am truly grateful for your kind words. I am very sorry to hear how frustrating your experience with the Bell remotes and the lack of support was, so it makes me especially happy to know that I was able to help you quickly and get everything working again.
It is wonderful to hear that the new remote is working well, looks good, and met your expectations. I always do my best to provide the kind of support I would wish to receive myself, so feedback like yours genuinely means a lot to me.
I truly appreciate your trust, your recommendation, and your support.
Kind regards,
Helena
VAT ELECTRONIC - REMOTE CONTROL WORLD
A serious and competent company
A serious and competent company, I highly recommend them for any service; you can trust them. Thank you very much.+++++++++
24 March 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your wonderful review.
I truly appreciate your kind words and your recommendation. It means a lot to know that you see our company as serious, competent, and trustworthy.
Thank you once again for your trust and support.
Kind regards,
Helena
VAT ELECTRONIC - REMOTE CONTROL WORLD
Excellent Support
The support provided by Mr. Ondřej Krejčí during the commissioning of a mistakenly ordered remote control was exceptionally courteous and outstandingly good! Thanks to his help, we were ultimately able to find a great solution to get it up and running, and we were able to correct the error. This is a level of service I can highly recommend!
7 March 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your kind words. We are delighted to hear that Mr. Ondřej Krejčí was able to assist you so effectively and that the situation was resolved to your satisfaction. Your recognition of the support means a lot to our team, and we greatly appreciate your recommendation.
Kind regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Replacement remote
Thank you so much for helping me find the perfect replacement remote for my extractor, I can start cooking again!!
Your advice was spot on, the remote works perfect, the service was amazing amd im super grateful. Would definitely recommend your company
21 March 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you for your wonderful feedback! I’m so glad that we could help you find the perfect replacement remote and that everything is working perfectly again. Your kind words about our service mean a lot, and I’m thrilled that you’re happy with the support you received.
Kind regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
This company have ignored every email…
This company have ignored every email ,sent a remote that doesn't work and is the incorrect remote ,I advise you to stay clear if this ignorant company ,clearly a bunch of scammers
11 March 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
We are very sorry to hear about the frustration you experienced. We would like to clarify that your issue has now been fully resolved.
The remote control you received was replaced and programmed to ensure it works correctly with your device. We are committed to providing functional products and prompt support to all of our customers.
We truly regret any inconvenience caused during this process, and we appreciate your patience while we addressed the problem.
Kind regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
I’m truly grateful
I’m truly grateful! I received the original remote control in Estonia within just 48 hours. Wow — incredibly fast and reliable service! The remote is genuine and works perfectly. Highly recommended!
19 March 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you so much for your kind feedback! We’re delighted to hear that your remote arrived quickly and is working perfectly. Your recommendation means a lot to us, and we’re thrilled that you’re happy with both the product and our service.
Kind regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.