Remotes4u (UK) Reviews 

11,433
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 447 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the clear and easy-to-navigate website, simplifying the process of finding and ordering the correct product. Delivery is frequently highlighted for its speed, with many orders arriving promptly, often the next day. People are very satisfied with the products, noting that remotes work perfectly straight out of the box after inserting batteries, requiring no complicated setup. The overall service provided is described as excellent and efficient, with many appreciating the seamless experience from start to finish. Consumers also value the company's ability to provide suitable replacements, even for older or specific TV models, ensuring their devices are back in working order.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many customers expressing satisfaction with the quality... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent, proficient, and... See more

Order

Consumers find the ordering process to be positive, often describing it as easy and quick, especially when... See more

User experience

People report positive experiences with user experience, highlighting the ease of ordering and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely Five Stars! Website was clear and easy to navigate, new remote arrived quickly and most importantly worked straight out of the box! Also a risk free experience really given there’s a 30 d... See more

Company replied

Rated 5 out of 5 stars

Thought this site might be too good to be true, oh did I judge a book by its cover on this one! After reading a handful of reviews, even double checking the site was legit, I decided to give it a... See more

Company replied

Rated 5 out of 5 stars

Brilliant! Ordered a remote for my mother's TV which as it's pretty old , we were struggling to find a compatible remote, and one without all the streaming service buttons. Arrived within 48 hours and... See more

Company replied

Rated 5 out of 5 stars

Your Company was very efficient and the product was as it says,Plus next day delivery , And the remote worked straight away after putting in New batteries no retuneing required, Thank you for such a... See more

Company replied


Company details

  1. #3 of 25 best companies in Electronic spare parts

Information provided by various external sources

Retailers of genuine originals and classic alternative replacement remote controls. For all types of audio/visual devices including TV, STB (set top box) players/recorders, Free view boxes, Satellite boxes, DVD players/recorders, Sound bars, Surround sound, Home theatre, Projectors and VCRs.

Remotes4u (UK) Retailers of Audio/Visual Remote Controls.

Written by the company

We intend to provide value for money and always strive to provide excellent customer service.
We will always endeavour to offer value for money by supplying the best quality replacement remote controls on the market at the lowest possible prices. We will always strive to provide excellent customer service.

Fast free 1st class UK delivery as standard.

Usually all orders placed before 4pm will be dispatched the same working day and Royal Mail aim to have them delivered by the next working day.

Usually all orders placed before 4pm will be dispatched the same working day by 1st class post as standard. We use Royal Mail's 24 hour service and they will aim to have your order delivered the next working day, this also includes orders placed on Friday usually being delivered to you by Saturday.

Contact info

4.8

Excellent

TrustScore 5 out of 5

11k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(11,433)

445 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Shocking. (UK) rubbish. Re selling faulty returned remote.

Shocking. Do not buy their (UK) remotes, they do not work and the (UK) customer service is appalling. How did they get their 3 five (UK) star reviews on their website? I already submitted mine, clearly telling me that I had, and it is not there, just three (UK) reviews, mine (UK) not included. They (UK) actually told me that they would not be able to re-sell their faulty (UK) remote knowing as they did that it had a (UK) issue, ie, not fit for purpose. Having returned it, they decided it was my fault and it worked (it did not) but that they could not (UK) post it back to me (my property not theirs) unless I paid for the (UK) postage, complaining that they would not be able to re-sell it as it had multiple (UK) scratches (it did not) un-concerned that it did not work and that it had been returned due to a known issue, namely that it did not work. This is the way that they operate, a (UK) disgrace. Do not buy their rip off remotes which do not work and they do everything that they can to try to wriggle out of it. Doubtless they will reply to this with (UK) slander which I will not be able to reply to, so they get the last word. Be warned, their (UK) remotes do not work. After waiting circa a week for an email from their (UK) technical support team, try troubleshooting by removing batteries and re inserting them, switch TV off at the mains and then turn on again after waiting five seconds which was worth waiting every (UK) day for. Unfortunately they (UK) say, and sadly I will have to pay for the (UK) postage to have them return it to me, just in case presumably they can manage to get some (UK) polish so they can wipe it up nicely enough to re - sell it which is their main (UK) concern.

5 March 2026
Unprompted review
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Hello,

I would like to make it abundantly clear that the remote was indeed returned to us in a completely poor condition, and after the 30-day return window, which violates our terms & conditions for refunds. It was damaged in multiple areas, scratched, and generally dirty. We have tried to resolve this matter calmly and as best we can, however lying about the item being returned to us in a good condition is not appreciated. If you would like proof of this, we are happy to send you an image. And, as we suggested before, you are welcome to have it returned if you pay the postage cost that was covered in your initial purchase and obviously is not now.

We apologise again for any inconvenience caused by this and hope we can settle on a reasonable resolution.

Rated 5 out of 5 stars

Remote arrived two days after purchase

Remote arrived two days after purchase. Popped in the batteries and it worked immediately. First class service. Perfect product.

2 March 2026
Unprompted review
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Hi, thank you for your positive feedback. We really appreciate it.

Rated 5 out of 5 stars

Fantastic at supplying obscure remotes

Excellent service in providing me with an obscure remote for an old crt at a good price. Works perfectly. Highly recommended.

27 February 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Hello, thank you so much for your review. We're pleased to hear you're happy with the service.

Rated 5 out of 5 stars

Excellent!

Excellent service. Good price. Quick delivery. Very good quality and worked straight away. Would definitely recommend 👍

28 February 2026
Unprompted review
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you very much for your review, we really appreciate it.

Rated 5 out of 5 stars

Excellent service, quality product.

Replacement remote control arrived very quickly, well packaged and worked straight out of the box, ( once we'd fitted batteries ).

23 February 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you for your review, we appreciate it.

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Received remote within 3 days of ordering. Had a problem connecting at first, but spoke to Poppy Carter in the office who was really helpful in getting me connected. Great customer service.

24 February 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Hi, thank you for your review. We're happy to hear you're pleased with the service.

Rated 5 out of 5 stars

Gave them the model off the back of the…

Gave them the model off the back of the TV and looked on line. No if or maybe the remote that came was spot on in every way with every button in the same place Great service a pleasure doing buisness with them. Next day delivery at 1-pm. 100% recomended. Keith.

23 February 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Hello, thank you so much for taking the time to leave a review. We really appreciate the positive feedback.

Rated 5 out of 5 stars

Ordered Friday arrived next day,super…

Ordered Friday arrived next day,super fast service. These are the guys to use, and it worked straight out of the box.5*

28 February 2026
Unprompted review
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Hello. Thank you so much for leaving us a review. We greatly appreciate your positive feedback.

Rated 5 out of 5 stars

I ordered a remote on line then…

I ordered a remote on line then discovered I'd ordered the wrong one so I ordered the correct one.
The next morning I phoned and spoke to an extremely helpful lady who cancelled my incorrect order there and then. The next day the correct remote arrived

26 February 2026
Unprompted review
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you for your review. We're pleased to hear you're satisfied with the service, it means a lot.

Rated 5 out of 5 stars

Excellent service

Excellent Company, the website made it easy to get the right remote for my 22yr old TV. I was on the brink of getting a new TV but as it was only the remote that was dodgy I thought I would just try one more thing and get a new remote. Amazing it turned up next day put batteries in and it works perfectly, no pairing, no set up. I would Highly recommend this Company, as I am a pensioner they made it really easy for me thank you Remotes4you.

26 February 2026
Unprompted review
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Hi, thank you very much for taking the time to leave us a review. We truly appreciate your positive feedback and recommendation a lot.

Rated 5 out of 5 stars

I always purchase alternative remotes…

I always purchase alternative remotes as the others are far too expensive but they do the same job. I must have bought 5 or six over the years. Keep up the good work.

18 February 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Hello, thank you very much for your review. We really appreciate your continued business.

Rated 5 out of 5 stars

Brilliant service!

Website was very easy to navigate and suggested a remote control which works perfectly. Delivery was overnight and the remote works, no "set up" required other than putting in the batteries. Very pleased with service from this company and would not hesitate to recommend.

19 February 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

We appreciate the feedback and the support. Thank you!

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Good quality product

16 February 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

We’re honored by the 5-star rating. Thanks for choosing us!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look