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The Replace Base Ltd Reviews 6,956

•
TrustScore 4.5 out of 5

4.6

Electronic spare parts
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Review summary

Created with AI, based on recent reviews

Considering 258 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent and satisfactory service provided. Customers consistently highlight the prompt and efficient delivery, with many items arriving quickly and within the specified timeframes, often well-packaged. The quality of the products, particularly replacement parts like screens and batteries, is frequently commended for being genuine, working perfectly, and offering good value. Many people appreciate the ease of ordering and the overall smooth experience, expressing their intent to use the company again for future needs. However, some reviewers experienced issues with product quality, such as batteries not holding charge, screens failing, or items not functioning as intended. There were also occasional concerns regarding delivery delays and receiving items that appeared used or were not as described, leading to inconvenience for some customers.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often praising the availability of... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting its speed and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the good quality of parts, batteries, and... See more

Order

People report positive experiences with order, often praising the quick delivery and efficient processing.... See more

Service

Customers had positive experiences with service, often highlighting the efficiency and politeness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent satisfactory service. Ordered item on their website on 29 August 2015 on their standard delivery. Was delivered by midday next day on 30 August 2025 by DPD who had sent email of one hour tim... See more

Rated 5 out of 5 stars

Purchased a replacement battery for my Samsung S20 Plus. The battery arrived quickly, is a genuine Samsung part which was manufactured Dec 2024 and for just under £36 incl P&P and VAT. Had seen a si... See more

Rated 5 out of 5 stars

The fit is perfect. YT videos give good instruction. The LCD screen does indeed look like an original part as claimed. I changed out a cracked screen on the MOTO G54 5G. Extras needed: B700... See more

Rated 5 out of 5 stars

OEM refurbished screen for an iPhone XR, works perfectly and was well packaged, with a new gasket. Customer service was amazing after the delivery service let us down, replacement arrived the very n... See more

Company details

  1. #13 of 25 best companies in Electronic spare parts
  2. #34 of 46 best companies in Battery shop
  3. #18 of 50 best companies in Mobile Phone Accessory Shop
  4. #6 of 9 best companies in Electrical repair shop
  5. #5 of 10 best companies in Phone repair service

Written by the company

Small and dedicated company looking to bring you quality spares for mobile phones, games consoles and tablet PC's We pride ourselves on service and have a great team here that always willing to help.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Replacement Screen

Good price and quick delivery of a replacement Samsung A32 screen. Part fitted and working brilliantly.

12 February 2026
Unprompted review
Rated 3 out of 5 stars

Unable to leave reviews on website

I’ve always found Replacebase to be a dependable supplier of parts and appreciate their service overall. However, I can only give 3 stars on this occasion due to a long-standing issue with their website. For about six months, I’ve been unable to leave a product review because of a recurring reCAPTCHA timeout error. I first reported this in July 2025 and received the response: “Our IT team are aware of this and are working on a fix.” I understand these things can take time, but unfortunately, the issue still appears to be present as of February 2026.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Quick service and exactly what I needed

Needed a new battery for my old MacBook, very easy to search the system and find a compatible product . Customer service responded quickly, if curtly, to some questions. Ordered in the afternoon and it all arrived in less than 24hours.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Trustworthy company

This is an excellent company to deal with a great selection of products at great prices Customer service is fantastic and delivery speed is awesome.I have been purchasing products from Replace base for years and have never had any issues that have not been solved straight away a good honest company.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

The experience was very good

The experience was very good. I ordered a battery for my Garmin fenix 5. The first battery they sent was sadly faulty, I contacted them to let them know, and they sent me a new one very quickly. Excellent customer service.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Replacement Battery For Samsung S21

I ordered a replacement battery for my Samsung S21.

I was really worried about buying "genuine" batteries from the likes of eBay etc. So when I found a cracking deal on Replace Base, I ordered right away.

The battery appears to be 100% genuine and has completely transformed my old phone.

Delivery was mega fast and the cost of the battery itself was very reasonable.

I would definitely order from them again.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Quick delivery

Quick delivery, fully working parts to a high standard. One happy happy happy customer and will us them again and again.

22 December 2025
Unprompted review

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