The Replace Base Ltd Reviews 6,956

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 258 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent and satisfactory service provided. Customers consistently highlight the prompt and efficient delivery, with many items arriving quickly and within the specified timeframes, often well-packaged. The quality of the products, particularly replacement parts like screens and batteries, is frequently commended for being genuine, working perfectly, and offering good value. Many people appreciate the ease of ordering and the overall smooth experience, expressing their intent to use the company again for future needs. However, some reviewers experienced issues with product quality, such as batteries not holding charge, screens failing, or items not functioning as intended. There were also occasional concerns regarding delivery delays and receiving items that appeared used or were not as described, leading to inconvenience for some customers.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often praising the availability of... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting its speed and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the good quality of parts, batteries, and... See more

Order

People report positive experiences with order, often praising the quick delivery and efficient processing.... See more

Service

Customers had positive experiences with service, often highlighting the efficiency and politeness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent satisfactory service. Ordered item on their website on 29 August 2015 on their standard delivery. Was delivered by midday next day on 30 August 2025 by DPD who had sent email of one hour tim... See more

Rated 5 out of 5 stars

Purchased a replacement battery for my Samsung S20 Plus. The battery arrived quickly, is a genuine Samsung part which was manufactured Dec 2024 and for just under £36 incl P&P and VAT. Had seen a si... See more

Rated 5 out of 5 stars

The fit is perfect. YT videos give good instruction. The LCD screen does indeed look like an original part as claimed. I changed out a cracked screen on the MOTO G54 5G. Extras needed: B700... See more

Rated 5 out of 5 stars

OEM refurbished screen for an iPhone XR, works perfectly and was well packaged, with a new gasket. Customer service was amazing after the delivery service let us down, replacement arrived the very n... See more


Company details

  1. #13 of 25 best companies in Electronic spare parts
  2. #34 of 46 best companies in Battery shop
  3. #18 of 50 best companies in Mobile Phone Accessory Shop
  4. #6 of 9 best companies in Electrical repair shop
  5. #5 of 10 best companies in Phone repair service

Written by the company

Small and dedicated company looking to bring you quality spares for mobile phones, games consoles and tablet PC's We pride ourselves on service and have a great team here that always willing to help.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

quality battery for an ageing MacBook Pro

Replacement A1382 battery for an early 2011 15" MacBook Pro. Amazing they still catered for this model. Good price, very efficient despatch. Quality seems very good too so far: battery has been behaving very well in early testing.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a screen and paid for DPD…

I ordered a screen and paid for DPD delivery then I had to order another screen for a different customer Replacebase combined the postage, I’ve used this company for years now and never had a single issue with them first class every time *****

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Ordered a new screen for my old iPad…

Ordered a new screen for my old iPad 6th Gen, it arrived next day and was well-packaged and top quality. Replaced the screen using YouTube video instructions and it's working like a charm.

Highly recommend this company.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Couldn't fault in any way

Very speedy and efficient service - ordered 16:24, arrived (in Hampshire) 10:55 the following morning.
Part packaged well and is perfect - I now have a working Wii again!

18 February 2026
Unprompted review
Rated 5 out of 5 stars

First class service

I ordered a replacement battery for my old iPod touch, I was dubious about this but I needn't have been. Checked a few times before ordering and when ordered the communications were great. Super fast delivery and the iPod is up and playing again which is brilliant as I now don't need to take my phone.
Based on my experience I would highly recommend.
Thank you.

10 February 2026
Unprompted review
Rated 4 out of 5 stars

Good, eventually

I have given a 4 due to intial issues with the autobot. It confused and complicated my order. This resulted in me being cut-off from the conversation - 2x. However, once the issues was sorted, RB sorted things out and got my order to me. It arrived next day. Also, due to the initial issues, I was given a retrospective discount by RB. The part ordered is genuine Apple and does the job perfectly.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Genuine battery, lovely packaging, arrived fast

My battery arrived quickly and very professionally packaged! It was inside an anti-static bag and had plenty of padding for its journey. I'd been previously ripped off (from a different seller!) with a counterfeit battery (I had no idea those were a thing), so it was a relief to find a proper one. It even comes with a sensible amount of adhesive (covered with a peelable layer like a sticker), unlike the pointlessly thick gobbets that came with my phone's original battery. This was just what I needed to keep my dying phone alive long enough to get everything I needed off it, and much cheaper than having to resort to a data recovery service. I also appreciated that DPD was the courier instead of Yodel or Evri.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient service and very polite

Very efficient service and very polite. A slight problem with the first item delivered (an Applemac 60amp charger) was resolved quickly without any hesitation and a replacement dispatched without cost or argument. Thank you Charlie!

11 February 2026
Unprompted review

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