The Replace Base Ltd Reviews 6,956

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 258 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent and satisfactory service provided. Customers consistently highlight the prompt and efficient delivery, with many items arriving quickly and within the specified timeframes, often well-packaged. The quality of the products, particularly replacement parts like screens and batteries, is frequently commended for being genuine, working perfectly, and offering good value. Many people appreciate the ease of ordering and the overall smooth experience, expressing their intent to use the company again for future needs. However, some reviewers experienced issues with product quality, such as batteries not holding charge, screens failing, or items not functioning as intended. There were also occasional concerns regarding delivery delays and receiving items that appeared used or were not as described, leading to inconvenience for some customers.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often praising the availability of... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting its speed and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the good quality of parts, batteries, and... See more

Order

People report positive experiences with order, often praising the quick delivery and efficient processing.... See more

Service

Customers had positive experiences with service, often highlighting the efficiency and politeness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent satisfactory service. Ordered item on their website on 29 August 2015 on their standard delivery. Was delivered by midday next day on 30 August 2025 by DPD who had sent email of one hour tim... See more

Rated 5 out of 5 stars

Purchased a replacement battery for my Samsung S20 Plus. The battery arrived quickly, is a genuine Samsung part which was manufactured Dec 2024 and for just under £36 incl P&P and VAT. Had seen a si... See more

Rated 5 out of 5 stars

The fit is perfect. YT videos give good instruction. The LCD screen does indeed look like an original part as claimed. I changed out a cracked screen on the MOTO G54 5G. Extras needed: B700... See more

Rated 5 out of 5 stars

OEM refurbished screen for an iPhone XR, works perfectly and was well packaged, with a new gasket. Customer service was amazing after the delivery service let us down, replacement arrived the very n... See more


Company details

  1. #13 of 25 best companies in Electronic spare parts
  2. #34 of 46 best companies in Battery shop
  3. #18 of 50 best companies in Mobile Phone Accessory Shop
  4. #6 of 9 best companies in Electrical repair shop
  5. #5 of 10 best companies in Phone repair service

Written by the company

Small and dedicated company looking to bring you quality spares for mobile phones, games consoles and tablet PC's We pride ourselves on service and have a great team here that always willing to help.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Item arrived well packaged just as…

Item arrived well packaged just as ordered. I contacted Replace Base before delivery and was pleasantly surprised how quickly they answered and dealt with my query. No call center to worry about here!

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Fast and reliable

I've used The Replace Base a few times over the last couple of years. I value most the prompt delivery. They understand that time is of the essence when these things break or fail.

The products I have received have always been of a high standard.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

5* highly recommend

Super fast delivery, responses to pre purchase queries and replacement battery for a pixel 5 works perfectly. Also really good value and batteries are all tested which were important aspects for me. Will return if further parts are needed. Thank you

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Very happy - Samsung phone given a new lease of life.

Purchased a replacement battery for my Samsung S20 Plus. The battery arrived quickly, is a genuine Samsung part which was manufactured Dec 2024 and for just under £36 incl P&P and VAT. Had seen a site selling the same at a few quid less, but it had a very small number of reviews which cast doubt on their reliability. Hence going to ReplaceBase, plenty of solid reviews and clearly a supplier that can be trusted to deliver genuine parts quickly.

23 November 2025
Unprompted review
Rated 2 out of 5 stars

Sent failed ps5 laser assembly

Paid for a NEW ps5 laser assembly. But got a used/returns unit due to having faint fitment marks and areas of light dust.but mainly a failed unit,that I'm in the process of sending back for hopefully a NEW unit. otherwise will get a refund within 30days!

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Purchased a psu for my Xbox one x got…

Purchased a psu for my Xbox one x got the item and the unit looked a lot cheaper in quality and couldn’t screw it on to the board,maybe a quick phone call to company and had an identical unit delivered the next day (sat) even though it was supposed to be Monday all works how it should so top marks for customer service 👍

22 November 2025
Unprompted review
Rated 5 out of 5 stars

I had a few issues with some parts

I had a few issues with some parts, as is normal with any iPhone repairs if you do e ouch of them, and Catherine went about e and beyond to resolve the situation. I have used ReplaceBase for a good few years now and they are trust worthy and efficient.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Support

Ordered screen for iPhone and had some initial issues but support could not have been anymore helpful with resolving and at a speed that was absolutely amazing!

Would have no concerns about ordering from Replace Base again and recommend to anyone

1 November 2025
Unprompted review

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