I expected this to be a cream and was disappointed that it was more a lotion since I purchased it last.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It’s okay although not what I expected and so far has made no difference.
Company replied
+ I've always found the staff helpful, products ordered arrive on time and are well packaged with great customer service. - I've dropped a star because I am often frustrated that the products I want... See more
There are times when one cannot see any selection on the shelves. Sometimes I order supplements, I am not messaged to collect them if they are ready, only by my input stopping at the shop.
Company details
- #268 of 276 best companies in Vitamin & Supplements Shop
- #227 of 235 best companies in Fitness and nutrition
- #67 of 71 best companies in Wellness centre
Written by the company
We are on a mission to make lives healthier and happier. Here at Revital, we understand how important your everyday habits, diet and lifestyle choices are to your health. Our vision is not about creating a ‘new you’, but to help you be the best you can possibly be. We have over 30 years of experience delivering on this vision and look forward to the next 30.
Contact info
UNIT D3, Braintree Ind. Estate, Braintree Road, Ruislip, HA4 0EJ, United Kingdom
- 020 8845 4118
- info@revital.com
- www.revital.co.uk
3.3
Average
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 28% of negative reviews
Typically replies within 2 weeks
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Zero response after contacting multiple times
Zero response after phoning multiple times a day and sending multiple emails. Very concerned they’ve taken my money and not sending my order, especially after reading other recent reviews. Non existent customer service. Please send me a refund asap
16 December 2025
Unprompted review
Reply from Revital
We’re very sorry for the frustration and concern this caused — we understand why this experience was worrying.
We don’t want to make excuses, but we do want to be transparent: we had issues with our fulfilment centre, which led to delays and poor communication. That’s not acceptable and we take responsibility for it.
We can confirm that this order has now been delivered, and we’re reviewing our processes to ensure this does not happen again.
We sincerely apologise for the inconvenience and concern caused.
Item not received
In a similar situation to everyone in the below reviews - not yet received my order I placed 2 weeks ago. Emails and calls unanswered. What’s going on?
16 December 2025
Unprompted review
Reply from Revital
Hi,
Thanks for your review. Your order contained a pre-order item with a date of 12 December. This has been dispatched and the tracking details have been sent to your email inbox.
Kind regards,
Revital
Order still not received
I placed an order on 30th November, it is now 15th December and I have not received my order. I have emailed twice and called numerous times and had no response. I don't mind waiting if I receive an update as to the reason for the delay!
30 November 2025
Unprompted review
Reply from Revital
Hi Lucy,
Thank you for your review and I’m really sorry for the lack of communication while you were waiting — I completely understand how frustrating that must have been.
Two of the items in your order were on pre-order with a release date of 12 December, which caused the delay. These have now been dispatched and the tracking details have been sent to your email inbox.
We should have been clearer in keeping you updated, and I apologise for that. If you have any issues locating the tracking email or need any further help, please do get in touch and we’ll be happy to assist.
Kind regards,
Revital
I ordered 2 boxes of Altrient C and…
I ordered 2 boxes of Altrient C and only 1 arrived and they are not responding to my emails and the phone line is not manned and spews a message telling the consumer to email and then goes dead. Terrible customer service and at this time no compensation no product. Avoid this company
2 December 2025
Unprompted review
Reply from Revital
Hi,
I’m sorry to hear about your experience and the frustration caused. This certainly isn’t the standard of service we aim to provide.
We’re looking into this as a priority and will be contacting you directly to review the order details and resolve the issue as quickly as possible.
Thank you for raising this — we appreciate the opportunity to put things right.
Kind regards,
Revital
Very disappointed with Revital
Very disappointed with Revital. Placed my first order on 26th November and have yet to receive it. Three emails sent with no response means that I won’t be using this company again.
14 December 2025
Unprompted review
Reply from Revital
Hi,
I’m sorry for the frustration caused by the delay and lack of response. Your order has been dispatched and the tracking details have been sent to your email inbox.
Kind regards
Revital
No item or communication
I placed an order of Pure Encapsulations Magnesium Glycinate, 180 Capsules on November the 29th. I have not seen them or heard anything about them. I have emailed and got no response.
12 December 2025
Unprompted review
Reply from Revital
Hi,
I’m sorry for the inconvenience caused. Your order has been refunded, and confirmation has been sent to your email.
Kind regards,
Revital
Customer care is non existent
Made an order 3 weeks ago and still waiting. Zero communication from them. Emailed them 3 days ago and zero reply. Been trying to call them for days and the phone just goes straight to engaged. An absolute joke. Meanwhile Im 50 quid down and no idea how to resolve.
21 November 2025
Unprompted review
Reply from Revital
We’re extremely sorry for this experience and we completely understand why you felt forced to take this route — that’s not how this should ever have been handled.
We don’t want to make excuses, but we do want to be transparent: we had serious issues with our fulfilment centre, which led to delays and a complete breakdown in communication. That is entirely on us and is not acceptable.
We can confirm that your refund has now been completed, and we’re very sorry that this situation reached the point where you had to initiate a chargeback.
We sincerely apologise for the frustration, inconvenience, and loss of confidence this caused.
Unacceptable service
I placed an order for x6 bottles of kids fish oil at a cost of over £100. I have however only received x1 bottle.
I have emailed multiple times and called too but no response which seems to be the same as many other reviews have mentioned lately.
Can I get a refund asap?
Order number is #2391806
1 December 2025
Unprompted review
Reply from Revital
We’re very sorry for this experience and we understand why this was unacceptable.
We don’t want to make excuses, but we do want to be transparent: we experienced issues with our fulfilment centre, which led to incomplete deliveries and poor communication. That’s not acceptable and we take responsibility for it.
We can confirm that this order has now been fully delivered, and we sincerely apologise for the inconvenience and frustration caused.
Thank you for your patience while this was resolved.
Placed an order on the 17th Nov and it…
Placed an order on the 17th Nov and it still hasn't arrived.
Emailed them on 30th Nov. No response.
Rang them today and it just rings through.
Needed this for a specific protocol that it is now delaying. £50 spent and a very poor experience. I would like to be advised of when this will be rectified and refunded if it is not going to be delivered.
17 November 2025
Unprompted review
Reply from Revital
Hi,
We’re very sorry for the delay and the lack of response — that’s not the level of service we aim to provide, especially when an order is needed for a specific protocol.
Your order has now been fully refunded, and we sincerely apologise for the inconvenience and frustration caused. Thank you for bringing this to our attention.
Kind regards,
Revital
I placed an order on the 21 of November…
I placed an order on the 21 of November and still didn’t arrived.
They sent me an email on the 27 of November to apologise for not shipping it yet but without explanation.
I emailed them but no answer.
I’m very disappointed as I needed my vitamins and probiotics.
They disrespecting their customers.
I want a refund .
21 November 2025
Unprompted review
Reply from Revital
Hi,
We’re sorry for the delay and for the lack of response — we understand how frustrating this is, especially when you were relying on the order.
The parcel was dispatched and delivery was attempted, but it wasn’t accepted and is now being returned to us. As soon as it is received back, we will process a full refund immediately.
Thank you for your patience, and we apologise again for the inconvenience caused.
Kind regards,
Revital
More than a week since placing an…
More than a week since placing an order and paying for it! No delivery and no reply to my emails. However, everyday about 5 emails from them with different offers! They even asked if I enjoyed the product ( that I haven't received). Do not order from them.
27 November 2025
Unprompted review
Reply from Revital
Hi,
We’re very sorry for the delay and the lack of response — we completely understand how frustrating this must have been, especially receiving automated emails while your order was outstanding.
Your order has now been fully refunded, and we sincerely apologise for the inconvenience caused. Thank you for taking the time to raise this.
Kind regards,
Revital
Ordered 2 bottles of Floradix since…
Ordered 2 bottles of Floradix since last week Thursday and only to get an email on Monday saying there was a delay processing my order. What sort of delay? I emailed on Monday but no one responded. I phoned no one answered the phone. 1st time with Revital and this is what I get? Can you please refund my money? I needed Floradix very urgently due to low iron and you joke with that? It did not take you long to take my money off my acct but that did not stop you delaying my order? Did I delay your payment? No. This is a joke honestly. My order number is #2387336. Please refund my money asap. Abimbola
20 November 2025
Unprompted review
Reply from Revital
Hi Abimbola,
I’m really sorry for the delay and poor communication. We’ve processed a full refund for order #2387336 and you’ll receive confirmation shortly. This shouldn’t have happened, and we’re reviewing what went wrong.
— Revital Customer Care
The personal touch is most important
I have mainly only dealt with one person, who is always very helpful. Will often give added help in advising of other supportive products and assistance with the treating of physical problems.
28 October 2025
Iotion not cream
I expected this to be a cream and was disappointed that it was more a lotion since I purchased it last.
27 October 2025
Reply from Revital
Thanks for your review! Sorry to hear it wasn’t quite what you expected — product textures can sometimes change between batches from the manufacturer. If you’d like, please contact us at info@revital.com
or 0208 845 4118 and we can even reach out to the manufacturer on your behalf.
It’s okay although not what I expected…
It’s okay although not what I expected and so far has made no difference.
27 October 2025
Reply from Revital
Thanks for your feedback — we’re sorry it hasn’t met your expectations so far. Some products can take time to show results, but we’d be happy to help you find something that works better. Feel free to reach us at info@revital.com
or 0208 845 4118.
Revital is great
Revital is great! Wide sources of products, very good prices and fast delivery
27 October 2025
Items supplied and delivered in short lead time. Placed in a safe area. All items as per my order. Telephone order answered by member of staff who was very pleasant, helpful and knowledgeable.
Items supplied and delivered in short lead time. Placed in a safe area.
All items as per my order.
Telephone order answered by member of staff who was very pleasant, helpful and knowledgeable.
Vikki
27 October 2025
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