I would leave zero stars if that was possible!! Possibly the worst dealership I’ve ever had the misfortune of being involved with! Got a car from them end of October last year on finance. By April the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I honestly wouldn't even give this company one star. Please do not buy a car from this company. I've just had to pay £2,500 at Ford to repair faults that should never have been there. When Fo... See more
Company replied
I’ve been using this company for over 30 years , all the staff are AMAZING. Very helpful understanding. And will do anything to help. The cars are TOP CLASS. I’ve never had any problems. THANK YOU EVE... See more
Look guys,am living my dream all courtesy of a brilliant guy (Adams) at Reynolds group in southend on sea. He made my dream of owning a car so easy and simple ,am finding hard to believe I now own... See more
Company replied
Company details
- #86 of 91 best companies in Car dealer
Written by the company
Used cars for sale in Southend-on-Sea Essex: Reynolds Motor Group: Competitive finance deals, part exchanges welcome, call now!
Contact info
Southend arterial road , SS14 3AU, Basildon, United Kingdom
- 01268 273 900
- sales@reynoldsmotorgroup.co.uk
- www.reynoldsmotorgroup.co.uk
4.0
Great
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Reynolds motor group
Thank you for your review Zara
Liam was really helpful and the process…
Liam was really helpful and the process was really quick
2 September 2023
Unprompted review
Reply from Reynolds motor group
Thank you for your review Kurtis
Basildon branch
Dealt with adam in the basildon branch, was ever so helpful walking me through the process, he sourced me the exact car i was after and its PERFECT. Highly recommend, amazing customer service and quick turn around too.
1 September 2023
Unprompted review
Reply from Reynolds motor group
Thanks Corey
Excellent place to buy a car
Reynolds provide a very thorough and freindly service i would definitely recomend them to everyone
1 September 2023
Unprompted review
Reply from Reynolds motor group
Thanks for the review Tommy
Eddy was the best sales man could ask…
Eddy was the best sales man could ask for so helpful
9 August 2023
Unprompted review
Reply from Reynolds motor group
Thanks Kwasi
Eddy was such a great guy helped me…
Eddy was such a great guy helped me with finding the perfect car
30 August 2023
Unprompted review
Reply from Reynolds motor group
Thank you Tasha!
Had a lovely and pleasant service from…
Had a lovely and pleasant service from Liam when buying my car. He was so helpful and made the experience l, smooth and quick from start to finish, thank you Liam
1 September 2023
Unprompted review
Reply from Reynolds motor group
Thank you Sophia
Many thanks to Liam as he was extremely…
Many thanks to Liam as he was extremely helpful!
31 August 2023
Unprompted review
Reply from Reynolds motor group
Thank you for your review Shannon
Very good 👍 service and excellent…
Very good 👍 service and excellent quality delivery of services
31 August 2023
Unprompted review
Reply from Reynolds motor group
Thank you Emmanuel
Very helpful not pushy will be using to…
Very helpful not pushy will be using to buy my future card
25 August 2023
Unprompted review
Reply from Reynolds motor group
Thank you Ben
Be aware of these people
Bought a vehicle from this place the car had a legal tyre and a leaky toms valve which I had to cover the cost of well over £150 I called rmg and ask if they would cover the cost they replied no as it wasn't repaired at there garage . It was to dangerous to drive the car all the way to there workshop so we had it done locally. So if you come across this garage please be aware once they sold you the car they are not interested in you any further me x3
21 August 2023
Unprompted review
Reply from Reynolds motor group
Thank you for taking the time to express your concerns about the car you purchased from us.
We apologise for any inconvenience or dissatisfaction you feel that you have experienced
Your feedback is essential to us as we continuously strive to improve our customer experience.
This is issue was investigated and discussed with yourselves and although a decision wasn’t agreed that you felt was satisfactory, we felt we have acted fairly and done our upmost to rectify and issues.
Thank you once again for expressing your concerns. Reynolds Motor Group
Reply from Reynolds motor group
Thank you Loannis
very quick and easy
very quick and easy, car was well inspected and very clean!!
19 August 2023
Unprompted review
Reply from Reynolds motor group
Thank you William
very quick and easy
very quick and easy, car was well inspected and very clean!!
19 August 2023
Unprompted review
Reply from Reynolds motor group
Thank you Zimmer!
Great service…
From start to finish I was extremely happy with the service and professionalism from Alfie and Quaye at Reynolds Motor group. Very happy with the car and service provided. 10/10 would recommend.
9 August 2023
Unprompted review
Reply from Reynolds motor group
Thank you Oli
Nice to have a local dealership i'd be…
Nice to have a local dealership i'd be happy going back to.
31 July 2023
Unprompted review
Reply from Reynolds motor group
Thanks Nigel!
Just had my usual WOF and maintenance…
Just had my usual WOF and maintenance done as usual with Southend Motors in Island Bay.
Have been using them 30 plus years.
Never disappointed .
They are not only efficient, reliable, trustworthy but friendly as well.
They do their best to accommodate me with my appointments and work to have the car in tip top condition on time.
Give them a go
You’ll not regret it
8 August 2023
Unprompted review
Reply from Reynolds motor group
Thank you for your Review !
Amazing customer service as always…
Amazing customer service as always Thank you Grant! This is my 3rd car from Reynolds now the guys are amazing! Nothing is to much trouble they make the process so easy and stress free I couldn’t recommend them more!
15 July 2023
Unprompted review
Reply from Reynolds motor group
Thanks Claire
Amazing service from RMG
Highly recommend the services of RMG. Eddy our salesman looked after us really well, he found the best deal for us and kept the communication prompt throughout the whole process. Thank you for the great service.
31 July 2023
Unprompted review
Reply from Reynolds motor group
Thank you Alexandra!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.