Reynolds motor group Reviews 

1,382
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

I would leave zero stars if that was possible!! Possibly the worst dealership I’ve ever had the misfortune of being involved with! Got a car from them end of October last year on finance. By April the... See more

Company replied

Rated 1 out of 5 stars

I honestly wouldn't even give this company one star. Please do not buy a car from this company. I've just had to pay £2,500 at Ford to repair faults that should never have been there. When Fo... See more

Company replied

Rated 5 out of 5 stars

I’ve been using this company for over 30 years , all the staff are AMAZING. Very helpful understanding. And will do anything to help. The cars are TOP CLASS. I’ve never had any problems. THANK YOU EVE... See more

Rated 5 out of 5 stars

Look guys,am living my dream all courtesy of a brilliant guy (Adams) at Reynolds group in southend on sea. He made my dream of owning a car so easy and simple ,am finding hard to believe I now own... See more

Company replied

Company details

  1. #86 of 91 best companies in Car dealer

Written by the company

Used cars for sale in Southend-on-Sea Essex: Reynolds Motor Group: Competitive finance deals, part exchanges welcome, call now!


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4.0

Great

TrustScore 4 out of 5

1k reviews

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Asks customers to review

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Replied to 57% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(1,382)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service, extremely friendly staff, very knowledgeable and helpful, easy process, highly recommend

2 December 2025
Unprompted review
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Reply from Reynolds motor group

Thank you Stephen!

Rated 5 out of 5 stars

I recently bought a car from RMG and…

I recently bought a car from RMG and was amazed how good this company is. I had a bad experience with another car dealership and was recommended to RSG by a friend who spoke very highly about them. They were efficient, extremely helpful and delivered an exceptional service. A large part of our conversations was about the after sales service they provide. I trust this company and would happy to recommend them to others. A big thank to Gary who organised everything for me.
John Hambi

12 November 2025
Unprompted review
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Reply from Reynolds motor group

Thank you John!

Rated 5 out of 5 stars

Anthony

The guys were great helped with everything and kept me informed coordinating the process of getting my vehicle absolutely brilliant service

24 October 2025
Unprompted review
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Reply from Reynolds motor group

Thank you Paul!

Rated 5 out of 5 stars

Car buying

I found that jess was very helpful
and courtiest

26 September 2025
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Reply from Reynolds motor group

Thank you Robert

Rated 2 out of 5 stars

Bought a car from these people

Bought a car from these people, was fine at first, there was a broken centre consol and they said they would order a new one for the next week, it's been a month now, I have rang loads of times and they just fob me off, thought they was reliable, they kept on the first week for me to do a 5 star review which I did now they show true colour's and string me along about the repair, not happy so be careful if you deal with this lot, you can't trust them, am going down to see them and considering returning car.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Brought my new Nissan Juke today

Brought my new Nissan Juke today. The service from all the guys here was great. Made buying the car easy. Great customer service. Would definitely recommend. The car was given a valet before i collected as well. Car drives beautifully

20 August 2025
Unprompted review
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Reply from Reynolds motor group

Thank you Danielle

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Very considerate of your wants and specifically found the perfect car for me. Will definitely go here from now on!

3 August 2025
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Reply from Reynolds motor group

Thank you Sydney

Rated 5 out of 5 stars

OUTSTANDING

Wow what can I say. From start to finish what amazing treatment we were provided with from this team.
Customer service is outstanding and did not at all at any time feel like I was being pushed into buying anything. I test drove a few different cars going in thinking I wanted one thing but coming out with something completely different which I must say I am so impressed with my new car.
They took my old broken car in 😢 and gave me such a good deal on my new car.
Any questions I have had since have been dealt with immediately nothing bad though. Jesse has been amazing throughout. This is a family run business and I would not go anywhere else now to buy a car.
I cannot recommend this dealership enough.
Thank you so much guys for everything.
OUTSTANDING !!!!

1 August 2025
Unprompted review
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Reply from Reynolds motor group

Thank you!

Rated 5 out of 5 stars

Lovely Showroom & lovely friendly…

Lovely Showroom & lovely friendly helpful trustworthy people.
Was a pleasure to do business with & I'm really pleased with my vehicle.
Jess helped me have a great experience. Thanks Jess...
I HIGHLY RECOMMEND.

9 August 2025
Unprompted review
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Reply from Reynolds motor group

Thank you Christine

Rated 5 out of 5 stars

exceptional service as always

I have returned to RMG again for a new car and the service from Jesse has been outstanding, he listened to everything I wanted and we found the perfect car! He is professional, efficient and sorted everything for the tax and made sure the handover was smooth. I’d definitely recommend and have send many friends and family too.

10 July 2025
Unprompted review
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Reply from Reynolds motor group

Thank you Jess

Rated 5 out of 5 stars

Excellent Service from Jesse – Highly Recommended!

I recently purchased a Mini and had the absolute pleasure of working with Jesse throughout the process. From the moment I walked in, Jesse was welcoming, knowledgeable, and genuinely invested in helping me find the right car. He made the whole experience smooth, stress-free, and even enjoyable — which is rare when buying a car!

Jesse took the time to answer all my questions, kept me updated every step of the way, and made sure I felt confident and comfortable with my decision. His professionalism and friendly attitude really stood out, and it’s clear he truly cares about his customers.

5 May 2025
Rated 5 out of 5 stars

Great positive experience

What to say ……. Ron, Jessie and team were fantastic. I had to wait 8 weeks for my Alfa romeo but my god was it worth it. The guys are truely honest and would not let the car come to to me until they were happy that the small fault was fixed they probably replaced more parts then they should have. Kept in regular contact with me all the way through. Offered to help me find a different car if I wanted to back out. Ron and Jessie 100% went above and beyond and Reynolds motor group will be my first port of call on my next purchase

28 June 2025
Unprompted review
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Reply from Reynolds motor group

Thank you Darryll

Rated 5 out of 5 stars

Super Friendly

Brought a few cars from Reynolds, Jesse has always been super helpful and nothing is ever too much trouble!
Will always continue to go back such a friendly group of people!

18 July 2024
Unprompted review
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Reply from Reynolds motor group

Thank you Natalie

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