Reynolds motor group Reviews 

Amazing company, jesse and team were very helpful. I had a new car in a matter of a few days. I 100%recommend. This is the 2nd car ive had from this company and never had any issues.

My family has bought several cars from Southend Reynolds over the last few years. We wouldn't go anywhere else.

Jess and Alfie have always looked after us whether buying a first car for our kids or upgrading our own cars.

They make the sales and financing process a beeeze and we always the up with a great vehicle.

Their after sales care is fantastic too. Nothing is too much for them.

Highly recommend Reynolds and their Team. They make us feel safe.

Reserved a car online on their website, I went to see it and decided not to take it. It’s been over a month since I paid the reservation fee online, they won’t return it and ignoring all my emails and texts. Will have to ask for chargeback through the bank.

Sold us a car that had rear end and side damage that’s been poorly repaired also damaged to the battery with us only having for 1 week we told them about these problems and they ignored us wouldn’t recommend this dealer to anyone

appier with the service we received. Adam was brilliant, very informative, professional, genuine and friendly, we felt very confident with him. We bought a Nissan Juke which we absolutely love, it's exactly as advertised, we highly recommend Reynolds. Thank you Adam.

Would be one star, but gave an extra one to the service team.

Got a car, engine light came on less than 5 miles after. They worked to fix it, said it would be good to drive until the fix but broke down on the motorway. Thanks for the trauma to my family. No worries… mistake fixed. after driving 45 minutes (average) on a few occasions until fix was done. Sometimes with just the toddler, sometimes with 3 kids, taking 2 buses and a train.

The warranty that was sold will pay out for nothing. 4 month down the line, I have no air con, an oil leak and possible no working windows. Took extended warranty with the company these guys provided and their designated repair centre was Halfords. Who rarely have a claim for anything accepted. Company was rude on the phone and we will be taking it further after getting a proper diagnostic on the oil leak tomorrow.

On top of all this, the process of buying the car was ridiculous. I was never given an update as when the car was ready when promised. Previously I’ve only ever bought from main dealerships and have never had to chase them for almost a month.

I’m so stressed and upset by the whole
Experience. I don’t even have any paperwork for this car. No service history, all it came with was keys and the paid invoice for the work that was done before we bought it for a new belt.

Edit: I didn’t realise this was posted under my maiden name. Mitsubishi Outlander. Outcome of oil leak: the garage Reynolds sent it to before purchase to replace the cam belt didn’t use the right mastic on the sump, so it’s leaking oil.

Bought a van few weeks ago that has turned out to be a complete money pit , was told it had a “ premium warranty “ when infact it’s a waste of time , 10% excess and doesn’t cover a fraction of the cost of repairs , every other day something is going wrong with the van

I have emailed the dealership as per there reply but not received a reply as yet

So now the dpf filter will need replacing aswell even more expense , I’ll be close to £2500 out my own pocket and despite the dealership constantly saying “ I’m here to help “ he has infact been no help at all and is now saying I have no solution for you .

I’m now stuck with a van that’s not fit for purpose after just 2 months of purchase .

Check the warranty when you buy a vehicle from Reynolds’s motor group , it’s not worth the paper it’s written on .

Van was supposed to come with service history thst the, which they can’t provide , and no evidence of a service prior to sale

I haven’t been rude in any communication, any proof of this ??? I’ve merely stated all the facts and truths , you haven’t gone above and beyond at all , you contributed £500 towards the repairs that were pointed out at time of purchase and nothing since , you also lied and told me there was no excess to pay on the warranty when infact there is a 10% contribution, as stated the warranty is useless . Still waiting for proof of service ?? I asked for this back in April and again Monday still no proof and no proof of service history as stated in the advert .

Blocking me on WhatsApp is a bit childish aswell . Your company moto must be “ we are here to help “ that’s all I keep getting told when infact you e done nothing to help resolve all the problems, seriously upsetting and annoying experience it’s costing me alot of money and affecting my business . I will not let this drop

Now been blocked by all communication from the dealership , still can’t provide me with proof of service or service history , they just keep ignoring my request , they know full well the van wasnt serviced and lied about service history , all I wanted was a contribution towards all the repairs , these repairs eould not have arisen so quickly if the van was serviced prior to sale as they claim

After sending a formal complaint they replied with “ contact the motor ombudsman if you want to take it further “ I did this and it turns out they are not even accredited to the motor ombudsman, so if you have a problem with your new purchase you will get no help from the motor ombudsman

Lee was professional handling my viewing through to purchase and delivery.

Visited RMG Billericay on Saturday 31st May. Met Callum who I had been communicating with. he was very friendly and helpful and let my wife and I view the 71 plate Kia Sportage at our own leisure - and then let us take it for a test drive at our own convenience.
When we returned we sat down and discussed details - there was not pressure to buy, just discussion of what we were expecting and what RMG could provide.
Overall the experience was excellent and we did purchase the vehicle - it is being delivered to my house this Saturday 7th June.

Always helpful, great guidance and friendly

It was my first time buying a car and Frankie was an absolute godsend. She was communicative, understanding and dealt with all my requests and questions with no hesitation. Absolutely perfect experience when buying a car!

Adam sorted my car finance and within 2 days had my new ID 3 dropped off on my door step, can't recommend enough. Fantastic family run company

All the staff are helpful and polite, they manage to find a company who finance my car from theme for a very reasonable rate and affordable, just give theme the document that they need and they will do the rest, really appreciated, definitely i recommend this Car dealer.

Very helpful and friendly. Communication with us about the car was perfect, after sales was lovely if we had any questions they were answered and swiftly. Thanks Adam for a great experience

DO NOT BUY A CAR FROM HERE!! After having the engine management light come on 34 days after I got the car, the salesman Adam laughing down the phone telling me it’s a 5 year old car, to trying to arrange for the car to be fixed, taken it to the garage they and the warranty told me to, diagnostics were incorrect as they told me a part that’s not even on my car needs replacing, to Reynolds arranging a courtesy car for me to then take mine away to repair, leaving a car that was not in a roadworthy condition and telling me that if I didn’t take the car they wouldn’t repair mine! Now they are reading my messages and completely ignoring me! STAY CLEAR!!

Edited to reply:
If I was lying then why did you block me on Facebook where I posted proof along with my review? Also I was not abusive to your driver, I refused to drive a car that was not roadworthy, I also added pictures on Facebook as proof, and after being told by your driver that he was doing me a favour, I corrected him to tell him he was doing a job he was probably being paid to do, hardly abusive when he wasn’t doing me a favour at all as your warranty isn’t worth the paper it’s written on!

DO NOT BUY FROM THIS GARAGE - my daughter and son-in-law purchased a car from this dealer, paid extra for a years warranty and have had nothing but trouble since they got it - and when they went back they refused to withhold the warranty. Constantly breaks down or doesn't start which isn't ideal when you have a young baby.

From start to finish it was amazing Adam went above and beyond to help us get the car we wanted, he made it possible that we came in on Saturday.. and by next Saturday we was driving away in it! Me and my little family are over the moon! And will most definitely be coming back in the future!

Absolutely terrific service from start to finish. Not anything was an an issue, made sure I was looked after throughout.
Grant, thank you for the best service I have ever recieved when purchasing a car, even keeping me mobile whilst my vehicle had full checks. Seamless service & can't thank you enough. Would I recommend RMG, most definitely YES.

Great experience throughout the process of choosing my ideal car with Frankie at Southend RMG.
Very helpful team overall, and Frankie was highly responsive to all questions I had and kept me in the loop of everything that was going on in regard's to my chosen car.

Highly recommend, will be keeping a relationship with RMG going forward, especially when I look to switch my car.

Recently bought a car from RMG Basildon. Top notch service and communication start to finish. Drove away with a fantastic motor at the best price. No haggling. Had complete trust that I was looked after every step. 100% recommend.