Superb! Fast delivery (despite courier), and excellent knowledgeable REAL person answering the phone calls! This is obviously a company that cares about their products; cares about their custom... See more
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Ordered a tackle bag but needed it delivered on a specific day due to work commitments. Customer service were really helpful and arranged to dispatch so that it would arrive on the correct day. Then... See more
Great interaction with the team at Rhino - especially Taylor. Quality of product - this time recycled match balls was excellent. Players love the grip and feel of the balls, and good to be doing our b... See more
Company replied
The goods were fine & delivered promptly but I was annoyed the Rhino water bottle that was promoted as part of any order over £100 if ordered by Tuesday 25th did not come. I’m told there was a box to... See more
Company replied
Company details
- #8 of 14 best companies in Rugby Shop
- #4 of 5 best companies in Rugby
- #13 of 16 best companies in Sportwear manufacturer
Written by the company
Since 1980, Rhino has gone from the pioneering manufacturer of scrummaging machines, into one of the world’s leading rugby and team sport brands, used and trusted by elite athletes and teams worldwide. Alongside our world leading scrum machines, contact and breakdown equipment, we offer training and match balls, protection gear and team kit, as well as performance focused sportswear and leisurewear.
Contact info
13 Ipswich Rd, CF23 9AQ, Cardiff, United Kingdom
- help@rhino.direct
- www.rhino.direct
4.4
Excellent
274 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 24 hours
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Excellent service
Excellent service. Had a couple of issues but resolved immediately.
Great quality netballs
26 January 2024
Reply from Rhino
Hi Marion,
Thank you so much for your review. We're sorry that you experienced some issues, but glad to hear that these were resolved immediately. We hope you enjoy your netballs, and hope to see you again soon!
Kind Regards,
The Rhino Team
The customer service and how friendly…
The customer service and how friendly and helpful they were. The balls also were in good quality.
4 January 2024
Reply from Rhino
Hi,
Thank you for leaving us such a positive review. We really appreciate your feedback and hope to see you again soon.
Kind Regards,
The Rhino Team
I have sent the item back and purchased…
I have sent the item back and purchased a new head guard but am yet to receive confirmation that you have received the returned head guard or a refund?!
3 January 2024
Reply from Rhino
Hi Elizabeth,
Thanks for your review. I can see we haven't received a return from you yet. We have a Helpdesk for any queries such as this. Please email help@rhino.direct with your return tracking number, so we can look into this for you. Thanks.
Kind Regards,
The Rhino Team
Very prompt and straightforward service.
3 January 2024
Rhino International Hit Shield…
Bought a Rhino International Hit Shield for my Grandson's birthday.
It arrived quickly and we found it to be of good quality.
In addition the company included a Rhino rugby ball free of charge.
This was my first purchase and turned out to be a very pleasant experience.
2 January 2024
Reply from Rhino
Thank you for your review, Robert! We're thrilled to hear that the Rhino International Hit Shield made for a great birthday gift, and we're glad it arrived quickly and met your expectations. We hope your grandson enjoys using it.
Kind Regards,
The Rhino Team
Effective response for my online order
Effective response for my online order. The service team is rather helpful and friendly.
27 November 2023
Boys rugby under shirt
Looked for item I required, placed order and it was done, emails to confirm and within couple of days delivery. The only hold up was the weather but it was delivered the day after.
28 November 2023
Thank great product used for years as a…
Thank great product used for years as a rugby coach in Warrington .
30 October 2023
Reply from Rhino
Hi Ian,
Thank you for leaving us a great review, and being such a valued customer. We really appreciate your feedback.
Kind Regards,
The Rhino Team
Parcel came on time and intact
Parcel came on time and intact. Was simply to order a d efficient
30 October 2023
Reply from Rhino
Hi Gary,
We're glad to see that you had a positive shopping experience with us, we appreciate your custom and hope to see you again soon!
Kind Regards,
The Rhino Team
Great service yet again
Great service yet again . Easy to order and a very speedy & efficient delivery
30 October 2023
Reply from Rhino
Hi Gillian,
Thank you so much for taking the time to leave us a review, and for being such a valued customer.
Kind Regards,
The Rhino Team
Fast delivery and always kept updated…
Fast delivery and always kept updated on delivery times.
27 September 2023
Reply from Rhino
Hi Gavin,
Thank you for leaving us such a positive review! We have no doubt that your rugby training sessions will be better than ever.
Kind Regards,
The Rhino Team
Reply from Rhino
Hi Greg,
Thank you for leaving us such positive feedback! We're grateful for your continued support.
Kind Regards,
The Rhino Team
Issues resolved quickly, excellent service
Although there was a slight issue in my order, Rhino delivered the correct product within 24 hours, I was really impressed.
25 September 2023
Reply from Rhino
Hi Heidi,
Thank you so much for taking the time to leave us feedback, we really appreciate it. Hope to see you again soon!
Kind Regards,
The Rhino Team
Sent the wrong size
29 August 2023
Reply from Rhino
Hi David,
Thank you for your review. We can see that you've purchased multiple times with us in the past, we apologise that you've received an incorrect product on this occasion. It doesn't look like you've contacted us to let us know that there has been a mistake, prior to leaving this review.
Please can you email us at help@rhino.direct, letting us know the incorrect size you received, and we will look to resolve this immediately for you.
Thanks,
Team Rhino
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