Superb! Fast delivery (despite courier), and excellent knowledgeable REAL person answering the phone calls! This is obviously a company that cares about their products; cares about their custom... See more
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Ordered a tackle bag but needed it delivered on a specific day due to work commitments. Customer service were really helpful and arranged to dispatch so that it would arrive on the correct day. Then... See more
Great interaction with the team at Rhino - especially Taylor. Quality of product - this time recycled match balls was excellent. Players love the grip and feel of the balls, and good to be doing our b... See more
Company replied
The goods were fine & delivered promptly but I was annoyed the Rhino water bottle that was promoted as part of any order over £100 if ordered by Tuesday 25th did not come. I’m told there was a box to... See more
Company replied
Company details
- #8 of 14 best companies in Rugby Shop
- #4 of 5 best companies in Rugby
- #13 of 16 best companies in Sportwear manufacturer
Written by the company
Since 1980, Rhino has gone from the pioneering manufacturer of scrummaging machines, into one of the world’s leading rugby and team sport brands, used and trusted by elite athletes and teams worldwide. Alongside our world leading scrum machines, contact and breakdown equipment, we offer training and match balls, protection gear and team kit, as well as performance focused sportswear and leisurewear.
Contact info
13 Ipswich Rd, CF23 9AQ, Cardiff, United Kingdom
- help@rhino.direct
- www.rhino.direct
4.4
Excellent
274 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 24 hours
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Great service and goods offered arrived…
Great service and goods offered arrived very quickly.
25 April 2025
Free bottle not delivered
The goods were fine & delivered promptly but I was annoyed the Rhino water bottle that was promoted as part of any order over £100 if ordered by Tuesday 25th did not come. I’m told there was a box to tick to get it which certainly was not obvious. I’m told I now have to wait until in place another order which seems very unfair
26 March 2025
Reply from Rhino
Hi Alan,
Thanks for your order and review. The bottle did need to be added via a pop-up, but we understand that may not have been clear. Just to clarify, we never meant you had to place another order – only that we’d be happy to honour the promotion for you next time, whenever that might be. To make things right, we’ll get one sent out to you. Apologies for any confusion.
Team Rhino
Lowest quality I've ever seen
Lowest quality I've ever seen. Looks absolutely terrible, completely disrespectful. Order two hats and a t-shirt. T-Shirt was of low quality. The hats were mad of rubbish, like someone was taking a garbage hat and knitting the team's symbol on it (with mistakes), crushing it and sending it to me. I feel cheated.
12 March 2025
Unprompted review
Reply from Rhino
Hi Guy,
Thanks for your feedback. We’re sorry to hear that you’re not happy with your order. We’ve sold many of these products without issue, but we understand that personal preferences can vary.
We’d really appreciate it if you could send us some images of the items to help@rhino.direct, so we can take a look. If the items are unused, you’re more than welcome to return them for a refund, and we’d be happy to assist you with that.
Best regards,
Team Rhino
Quick delivery and price
24 February 2025
Reply from Rhino
Hi John,
Thanks for your review! Great to hear you were happy with the delivery and price.
Team Rhino
Reply from Rhino
Hi James,
Thanks for your review! Glad you were happy with the quick delivery and support.
Team Rhino
Ordered 6x wave tackle shields and they…
Ordered 6x wave tackle shields and they arrived in good time. A welcome addition to our 1st team training & pre-match drills. Given us a professional look on the field and during our training exercises.
27 January 2025
Reply from Rhino
Thanks for your review, Steve!
Great to hear the wave tackle shields arrived quickly and are making an impact on your training. Wishing your 1st team all the best for the season!
Team Rhino
Wrong product
Ordered a red changing robe, received the wrong product. Apparently the red was a mistake on the website. Hard to get a response about a return.
25 November 2024
Reply from Rhino
Hi Howard,
Apologies for the error on our website and for any difficulty in reaching us. Your return has been accepted and processed. If you ever choose to order again, please reach out—we’d be happy to offer you a discount code as a gesture of goodwill.
Team Rhino
Fast delivery
Fast delivery
They are a xmas present for my daughter but all looks great
25 November 2024
Great product backed by great service!
Ordered a tackle bag but needed it delivered on a specific day due to work commitments. Customer service were really helpful and arranged to dispatch so that it would arrive on the correct day. Then work changed my schedule! Messaged Customer Service again and they quickly arranged to change the dispatch to match the new schedule. The tackle bag arrive on the required day. A great product backed by great service 👏
12 September 2024
Unprompted review
Training bundle
After placing the order, I was made aware of some items that where no longer in stock but was given alternatives, which was great, the bundle arrived sharply after.
The Balls, bags, cones and bibs are a great addition to our girls set up.
The balls have great grip and performed well on there first use in the wet.
We will definitely be using Rhino again!
25 April 2024
Reply from Rhino
Hi Niall,
Thank you for taking the time to leave us such a great review, we're glad that you're enjoying your new Rhino balls and equipment!
Kind Regards,
The Rhino Team
Fast and efficient service
Fast and efficient service, produ t exactly as described, I could probably have done with a youth medium but that will be in a couple if months and this one can go in the teams kit bag
25 March 2024
Reply from Rhino
Hi Iain, thank you for leaving a great review! We're glad to see that you're enjoying the Sherpa Robe and hope to see you again soon.
Kind Regards,
The Rhino Team
Great running vest
Great cool vest that I’m using for my run training. Good quality, style and fit true to size 8
23 February 2024
First Class Service
First class Products. Staff very professional and polite. Would highly recommend this Company to anyone.
After sales service was second to none
23 February 2024
Reply from Rhino
Hi Del,
Thank you for taking the time to leave us such positive feedback, we really appreciate it. We hope to see you again soon!
Kind Regards,
The Rhino Team
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