Rhino Reviews 

274
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Superb! Fast delivery (despite courier), and excellent knowledgeable REAL person answering the phone calls! This is obviously a company that cares about their products; cares about their custom... See more

Rated 5 out of 5 stars

Ordered a tackle bag but needed it delivered on a specific day due to work commitments. Customer service were really helpful and arranged to dispatch so that it would arrive on the correct day. Then... See more

Rated 5 out of 5 stars

Great interaction with the team at Rhino - especially Taylor. Quality of product - this time recycled match balls was excellent. Players love the grip and feel of the balls, and good to be doing our b... See more

Company replied

Rated 3 out of 5 stars

The goods were fine & delivered promptly but I was annoyed the Rhino water bottle that was promoted as part of any order over £100 if ordered by Tuesday 25th did not come. I’m told there was a box to... See more

Company replied

Company details

  1. #8 of 14 best companies in Rugby Shop
  2. #4 of 5 best companies in Rugby
  3. #13 of 16 best companies in Sportwear manufacturer

Written by the company

Since 1980, Rhino has gone from the pioneering manufacturer of scrummaging machines, into one of the world’s leading rugby and team sport brands, used and trusted by elite athletes and teams worldwide. Alongside our world leading scrum machines, contact and breakdown equipment, we offer training and match balls, protection gear and team kit, as well as performance focused sportswear and leisurewear.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

274 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(274)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. I mistakenly ordered the wrong item, it was exchanged within 24 hours. The person I delt with was knowledgeable and helpful. I can't praise this company enough. Thank you.

16 December 2020
Unprompted review
Rated 4 out of 5 stars

great shopping experience

it was easy to browse and select items that I wanted.

Delivery took only a couple of days. Which made everything overall great!

Very costly delivery though...

7 February 2020
Unprompted review
Rated 1 out of 5 stars

Quick and efficient delivery...don’t go to Rhino!!!

If you’re after a quick and efficient service don’t go to Rhino and their customer service is almost nonexistent. Ordered a match kit for my son for his uni team end of November for an xmas present then noticed on their website a banner which said orders placed after 15th November won’t start to be delivered until after 27th January!!! So from order date to anywhere near being delivered is 2 months minimum! ABSOLUTELY RIDICULOUS!!!

21 January 2020
Unprompted review
Rated 1 out of 5 stars

From 2020, avoid this company altogether

Avoid this company like the plague. When your kit eventually arrives (roughly 2 months after purchase and never 4 weeks) it'll have either the wrong logo or no logo. When you try to contact the customer service, they won't reply.
Somewhere between purchase and the 2 month delivery time, the logo and customer service is lost in the post - how convenient!
There's many other companies out there for your University kit orders, go elsewhere to avoid more money going in Rhinos back pocket.

30 December 2019
Unprompted review
Rated 4 out of 5 stars

Love my kit.

Had to wait a bit longer than originally stated for my order, the customer service team kindly explained there was a slight delay due to the amount of orders they had received. This is understand due to the amount of detail and time that goes into decorating one university kit item. At the end of the day there are worse things going on in the world than a slight delay to my university order. It has now arrived and I love it. Thank you.

5 December 2019
Unprompted review

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