Superb! Fast delivery (despite courier), and excellent knowledgeable REAL person answering the phone calls! This is obviously a company that cares about their products; cares about their custom... See more
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Ordered a tackle bag but needed it delivered on a specific day due to work commitments. Customer service were really helpful and arranged to dispatch so that it would arrive on the correct day. Then... See more
Great interaction with the team at Rhino - especially Taylor. Quality of product - this time recycled match balls was excellent. Players love the grip and feel of the balls, and good to be doing our b... See more
Company replied
The goods were fine & delivered promptly but I was annoyed the Rhino water bottle that was promoted as part of any order over £100 if ordered by Tuesday 25th did not come. I’m told there was a box to... See more
Company replied
Company details
- #8 of 14 best companies in Rugby Shop
- #4 of 5 best companies in Rugby
- #13 of 16 best companies in Sportwear manufacturer
Written by the company
Since 1980, Rhino has gone from the pioneering manufacturer of scrummaging machines, into one of the world’s leading rugby and team sport brands, used and trusted by elite athletes and teams worldwide. Alongside our world leading scrum machines, contact and breakdown equipment, we offer training and match balls, protection gear and team kit, as well as performance focused sportswear and leisurewear.
Contact info
13 Ipswich Rd, CF23 9AQ, Cardiff, United Kingdom
- help@rhino.direct
- www.rhino.direct
4.4
Excellent
274 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had to wait 6 weeks for my order and…
Had to wait 6 weeks for my order and didn’t receive any notification as to why my order was late
5 December 2019
Unprompted review
Poor customer service
Poor customer service. Nearly 7 weeks for an order to arrive
4 December 2019
Unprompted review
This company are awful
This company are awful! Don’t get me wrong, MOST of the kit they produce is amazing but some of it just feels horrendously tacky! And they have THE WORST customer service system ever!
I was told my order would arrive within 4 weeks but it took 6 and I didn’t get a single reply to any of my emails to Rhino PLUS now that it has arrived I’m missing items anyway! Most ridiculously overpriced and useless company I’ve ever had to deal with, STAY FAR FAR AWAY
21 November 2019
Unprompted review
Great jacket and excellent service from…
Great jacket and excellent service from Rhino
14 November 2019
Unprompted review
The colour of one of the items i…
The colour of one of the items i ordered looked different to how they appeared on the website. The Rhino amended this for me tight away. Clothes are good quality
14 November 2019
Unprompted review
Shirt is good but it took a long time…
Shirt is good but it took a long time to get here
12 November 2019
Unprompted review
Not impressed
Terrible customer service and very slow delivery. They refused to send a partial order because they had to get one item printed. However, they took payment straight away. Not impressed at all.
5 November 2019
Unprompted review
Absolutely awful
Absolutely awful. Messed up the logo and name of our team. Takes ages to reply to emails. Takes ages for kit to arrive. Doesn’t respond to complaints
1 November 2019
Unprompted review
The quality of the products were great…
The quality of the products were great and fast delivery only downside was the postage was not made clear until checkout.
20 October 2019
Unprompted review
brilliant service every time brilliant…
brilliant service every time brilliant quality of clothing
19 October 2019
Unprompted review
Perfect product
The hoodie was for my nephew who lives in Inverness and is a huge Highland RFC fan, the fact I could get his initials printed on the hoodie was a bonus and was top quality.
It took 4 weeks to come, which is exactly what Rhino said it would and no issues with delivery of the item.
Thanks Rhino.
16 October 2019
Unprompted review
Disappointed
Quality is really nice but the sizing is completely off. My husband isn’t skinny but he’s certainly not XXL. His waist is 34!. It was tight across shoulders, arms and chest. Very disappointing as this is the largest size! For a Rugby clothing company I wonder whether these will actually fit anyone who plays rugby! As I say DISAPPOINTING
9 October 2019
Unprompted review
Very fast delivery and delighted with…
Very fast delivery and delighted with quality and details in the waistcoats. Top notch company!
7 October 2019
Unprompted review
Great products
Easy to use website and some great deals available. Very happy with my purchases
9 September 2019
Unprompted review
Excellent service from start to finish
2 September 2019
Unprompted review
I am absolutely impressed!
I am absolutely impressed by the quality of the product (jacket) and the customer service!
Thanks a lot & Party on Dudes
9 August 2019
Unprompted review
Adding to order
Good website only issue is when purchasing products it automatically adds 2 into your basket. May only be a problem when using a phone but still needs looked into
9 August 2019
Unprompted review
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