Superb! Fast delivery (despite courier), and excellent knowledgeable REAL person answering the phone calls! This is obviously a company that cares about their products; cares about their custom... See more
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Ordered a tackle bag but needed it delivered on a specific day due to work commitments. Customer service were really helpful and arranged to dispatch so that it would arrive on the correct day. Then... See more
Great interaction with the team at Rhino - especially Taylor. Quality of product - this time recycled match balls was excellent. Players love the grip and feel of the balls, and good to be doing our b... See more
Company replied
The goods were fine & delivered promptly but I was annoyed the Rhino water bottle that was promoted as part of any order over £100 if ordered by Tuesday 25th did not come. I’m told there was a box to... See more
Company replied
Company details
- #8 of 14 best companies in Rugby Shop
- #4 of 5 best companies in Rugby
- #13 of 16 best companies in Sportwear manufacturer
Written by the company
Since 1980, Rhino has gone from the pioneering manufacturer of scrummaging machines, into one of the world’s leading rugby and team sport brands, used and trusted by elite athletes and teams worldwide. Alongside our world leading scrum machines, contact and breakdown equipment, we offer training and match balls, protection gear and team kit, as well as performance focused sportswear and leisurewear.
Contact info
13 Ipswich Rd, CF23 9AQ, Cardiff, United Kingdom
- help@rhino.direct
- www.rhino.direct
4.4
Excellent
274 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
spot on great company
7 August 2019
Unprompted review
Yet to receive a delivery 6 days after…
Yet to receive a delivery 6 days after the date.
6 August 2019
Unprompted review
Excellent service
5 August 2019
Unprompted review
Some sewing on the designs was frayed…
Some sewing on the designs was frayed on arrival. Aside from that brilliant quality
2 August 2019
Unprompted review
Good Service and Quick Delivery
20 July 2019
Unprompted review
Competitive prices
Competitive prices, good delivery time and all round service
19 July 2019
Unprompted review
Items ordered were out of stock
Items ordered were out of stock. However, Rhino did advise when to expect the delivery which I received a week later.
14 July 2019
Unprompted review
Excellent product....
Excellent product. Prompt despatch. Top drawer service.
11 July 2019
Unprompted review
Tackle shield
Ordered on a Sunday and delivered on Tuesday. Excellent service and highly recommend
8 July 2019
Unprompted review
Excellent
Patient and obliging support, fast delivery and excellent quality of the goods.
Special thanks to Nathan from Rhino support, who always has been supportive and very polite during our excessively long decision process :-P
3 July 2019
Unprompted review
I train in the gym quite a lot so my…
I train in the gym quite a lot so my size and shape vary from time to time. I ordered a jacket and wanted to test the size. Olunfortunately it was slightly to small so I chose to get the next size up. There were a few complications on my end but the customer service team were brilliant with me. A member of staff called Nathan. He's a star. Very patient with me, got back to me every time I needed help or had a problem.
11 June 2019
Unprompted review
Union Jack Blue blazer is a stand out…
Union Jack Blue blazer is a stand out garment. Had lots of positive comments already. Great product and company
11 June 2019
Unprompted review
Absolutely brilliant customer…
Absolutely brilliant customer service.Item returned and replaced no bother...BAselayer is very good
6 June 2019
Unprompted review
Helpful staff and quick response
Helpful staff and quick response. I was happy with the product and service.
13 May 2019
Unprompted review
Found the website difficult to buy…
Found the website difficult to buy from, had to contact customer services to help sort out my purchase.But friendly and helpful service helped me complete my order.Thankyou
12 May 2019
Unprompted review
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