Richardson & Starling Reviews 

268
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Andy and George were out and done a fantastic job of replacing our bathroom floor, they came out and got their heads down and fired in about the job. Both Andy and George were very pleasant and tidied... See more

Company replied

Rated 5 out of 5 stars

I got R&S out to assess dampness in my home at my front door. Graham came out and assessed it and advised of the work to be carried out. He was very knowlegeable and answered all my questions hones... See more

Company replied

Rated 1 out of 5 stars

We had a damp issue in an area covered by R&S warrantee. Approached R&S & were told we had to submit a mass of paperwork & pay a fee to even get a surveyor to inspect. Attitude of contact centre staf... See more

Company replied

Rated 5 out of 5 stars

We had two workers in yesterday fixing a dampness problem in two different areas of our house. The work was carried out very professionally and both workers were polite and helpful. They covered entir... See more

Company replied

Company details

  1. Waterproofing company

Written by the company

As a company, we have built up an enormous store of knowledge on the causes of property decay and the best ways of stopping the rot and restoring the building. But it doesn't stop there. Our team of surveyors and technicians are always on the look-out for cutting edge industry-led initiatives to ensure that we can offer you the very best solutions to damp and condensation, wood rot, infestations and basement waterproofing. We give an honest appraisal and specify a minimum targeted treatment to deal with the problem and deliver value for money repairs. Being the property maintenance division of one of Scotland’s largest building contractors, we are able to see a property restoration through from start to finish. Once we have identified and repaired the fabric of your building, our sister companies can continue the restoration. When Richardson & Starling hand the building back to you, there will be nothing left to do except move in. We are also a founding member of the Property Care Association and are endorsed by the Government Trustmark scheme. Richardson & Starling has experience working across all sectors and have refurbished properties as diverse as office blocks and industrial units, granite villas and Victorian terrace housing. From restoring historic council buildings to ancient castles, you can rest assured that we have all the skills and knowledge to restore your building to its former glory. Branches across Scotland and the North of England: Glasgow, Edinburgh, Aberdeen, Stirling, Dumfries, Kirkcaldy, Carlisle, Dundee, Ayr, Lanark, Perth, Oban and Hawick.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

268 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(268)

25 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Flooding/Damp issue.

Graeme Joiner, Sonny Plasterer,John Plumber and James the Apprentice Plasterer all provide great customer service,were timeous and located and fixed or flooding issue promptly.

11 September 2023
Unprompted review
Richardson & Starling logo

Reply from Richardson & Starling

Thank you for the review Paul. We're pleased to hear you are happy with the work carried out by Graeme, Sonny, John and James and will pass on your comments to them. We look forward to working with you in the future.

Rated 5 out of 5 stars

I had my bathroom took out and replaced…

I had my bathroom took out and replaced the guys were absolutely brilliant from start to finish, Daniel and Grant done an amazing job would highly recommend!

13 September 2023
Unprompted review
Richardson & Starling logo

Reply from Richardson & Starling

Thank you for the review, Laura. It's great to hear you are happy with the work carried out by Daniel and Grant and we'll pass on your comments to them! We look forward to working with you in the future.

Rated 5 out of 5 stars

Excellent experience

Delighted with the work carried out by Richardson & Starling. All carried out efficiently with great thought to detail.
The job was finished well within the estimated time.
I was kept well informed about all aspects of the work being carried out.
I would highly recommend this company.

13 September 2023
Unprompted review
Richardson & Starling logo

Reply from Richardson & Starling

Thank you for your positive review Kay, we appreciate you taking the time to leave feedback on your experience with us.

Rated 5 out of 5 stars

Thankyou so much kris and Alex

I just want to say a huge thankyou to to Kris and Alex for their help restoring our living back to normal at Denfield Drive. They both did a great job. They were very professional and polite and a great overall service. They gave us a lot of advice on what to do afterwards in terms of decorating on top of the plaster.

Also the rest of the team who came out from the electrician and joiners who came out were a great help too.

Thank you all very much.

7 September 2023
Unprompted review
Richardson & Starling logo

Reply from Richardson & Starling

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

Rated 5 out of 5 stars

After a really bad start with the work…

After a really bad start with the work getting done incorrectly in my bathroom I was at my wits end. I spoke with Alan Anderson, he came to see me the same day and arranged for a different joiner to come and complete the work, they were both there at 8am the next morning and I was confident to leave them with my house key and go to work.
The job is now complete and has been done to an amazing standard, I also received a follow up call from Alan the next day, I cant thank him and his joiner (possibly called Malky) enough.

1 September 2023
Unprompted review
Richardson & Starling logo

Reply from Richardson & Starling

Thank you Sarah for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

Rated 5 out of 5 stars

This is the third and final day of work…

This is the third and final day of work being carried out in my property. Plasterer was in today, he had to endure my reactive dog barking at every sound he heard. I explained to him I would just close the living room door so he could get in and out of house and to just knock if he needed me. He has done an excellent job, he tidied up and removed all the rubbish, even offering to mop my hall floor. He was pleasant and polite. Great service.

30 August 2023
Unprompted review
Richardson & Starling logo

Reply from Richardson & Starling

Hi Leanne, Thank you for the positive review, It's great to hear you are happy with the job carried out by the team at Richardson & Starling.

Rated 5 out of 5 stars

Excellent service

Excellent service from R&S Edinburgh, we have had problems with damp and team sorted it without any fuss. When they left the room had been cleaned and hoovered.
We had a small problem with a skirting board after the guys were away so we called the office and were told the contacts supervisor Alan would call us back. He did and he come to see the problem today, within an hour there was a joiner back fixing the skirting.
We cannot praise the team enough and will certainly be recommending them to friends.
Thank you R&S

29 August 2023
Unprompted review
Richardson & Starling logo

Reply from Richardson & Starling

Thank you for the review James. We're pleased to hear you are happy with the work carried out by the team in Edinburgh and will pass on your comments to them. We look forward to working with you in the future.

Rated 5 out of 5 stars

Richardson & starling great firm very professional

Like to thank all these guys who carried out the work in my living room walls redone damp course new plastering big thank you to David josh Lewis and Brian the plumber excellent work carried out by Richardson & starling firm the guys were brilliant great work done to high standards and great clean up job also thank you so much guys

24 August 2023
Unprompted review
Richardson & Starling logo

Reply from Richardson & Starling

Thank you Billy for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

Rated 5 out of 5 stars

Great job

Great job! R&S did a survey for me, followed by woodworm treatment, and replaced rotten floorboards & joists. What a difference! Mike & Kevin were very hardworking and cracked on with a difficult job. They were friendly and polite, answering all my questions.

18 August 2023
Unprompted review
Richardson & Starling logo

Reply from Richardson & Starling

Thank you for your review, Kirsty! We're glad to hear you were happy with the service from our team and look forward to working with you in the future. We will pass your comments on to Mike & Kevin.

Rated 5 out of 5 stars

Daniel

Daniel, Connor and Kieran all did a fantastic job,

11 August 2023
Unprompted review
Richardson & Starling logo

Reply from Richardson & Starling

Hi Gary, thank you for your review, we really appreciate you taking the time to leave feedback on your experience with us.

Rated 5 out of 5 stars

Wall tie survey

I emailed to arrange a wall tie survey, the surveyor called back to say based on my property details he doubted there was an issue with wall ties. He came out and had a look confirming it wasn't a wall tie problem, which saved me from booking an unnecessary invasive survey. Very professional & courteous, I'd definitely use Richardson & Starling again.

3 August 2023
Unprompted review
Richardson & Starling logo

Reply from Richardson & Starling

Thank you for taking the time and reviewing your experience with Richardson & Starling! Much appreciated.

Rated 1 out of 5 stars

Workmen are liars

I would give them 0 stars if I could. Came out to our home laid down plastic all over the floors in work areas, then told us they had to leave for an emergency. An old woman had fallen through her floor so they took priority. Fair enough. Until the next day we get told from the council that Richardson and starling had emailed them to say they cancelled the job because we hadn't cleared the work area and a list of other lies. Our main livingroom and bedroom have been torn apart to make way for works. There are 5 of us living in 2 bedrooms and a kitchen because of the state of our house. Our home is unsafe for our 1 year old. I've wasted holidays from work. And we have no idea when or if the contractors will even come back out. We had to stay at out neighbours all day because there's nowhere in our livingroom to sit not knowing if anyone was coming back or not
Guarantee we wouldn't be treated like this of we didn't live in a council house. We have photos and videos of the cleard work areas sent to the council as proof. Hope they stop using this company as their contractor. Two years to get them out to fix the damp and then they pull this stunt

1 August 2023
Unprompted review
Richardson & Starling logo

Reply from Richardson & Starling

We are sorry to hear of your experience, please contact us on info@richardsonandstarling.co.uk and we will work with you to resolve the matter.

Rated 5 out of 5 stars

Damp-proofing course by Richardson and Starling

Josh,John and Dominik arrived promptly and got straight to work. They left the room neat znd tidy. You'd never have known any work had gone on, apart from the different coured plasterwork. Even the flooring, which had been lifted Looked untouched.
Lovely, cheerful, hard-working guys

25 July 2023
Unprompted review
Richardson & Starling logo

Reply from Richardson & Starling

Thank you for the review, Angela. It's great to hear you are happy with the work carried out by Josh, John and Dominik and we'll pass on your comments to them! We look forward to working with you in the future.

Rated 4 out of 5 stars

Stuart did a great job with the…

Stuart did a great job with the replastering.
Richardson and starling could have maybe been a bit faster to schedule the work in post-evaluation and their comms were so-so (i had to chase them) but the quality of work is excellent (as you would be expect for that price).

23 July 2023
Unprompted review
Richardson & Starling logo

Reply from Richardson & Starling

Thanks for the review, we appreciate you taking the time to give feedback on your experience with us. We look forward to working with you in the future.

Rated 5 out of 5 stars

Richardson and Starling. Ross from the Kirkcaldy branch, arrived on time and got stuck…

Ross arrived on time and got stuck right into work. The finish on the plaster is immaculate. He made a fantastic job of cleaning up all the debris from the job. Not only did he give very useful advice on how long to leave the walls to dry but also how to seal the plaster afterwards.

10 July 2023
Unprompted review
Richardson & Starling logo

Reply from Richardson & Starling

Thanks for the review Lisa. It's great to hear you are happy with the work carried out by our team and we'll pass on your comments. We look forward to working with you in the future.

Rated 5 out of 5 stars

I had damp treated about 2 years ago…

I had damp treated about 2 years ago and they were quick, professional, cost effective and did the job well. It was an extremely stressful and upsetting time but they helped me so much and put my mind at ease. I notified them that I had seen spores appearing again, 2 very lovely managers came out (Neil and Forrest) within 24 hours which was so fast and inspected it. They discovered it was coming from my neighbours home and the spores were coming through the vent. They put my mind at ease, told my neighbour to fix the issue and gave me assurance that the issue was nothing to do with me or them. I would highly recommend them.

5 July 2023
Unprompted review
Richardson & Starling logo

Reply from Richardson & Starling

Thanks for leaving feedback Rebecca, we appreciate it and look forward to working with you in the future.

Rated 5 out of 5 stars

Ross and Scott were very professional…

Ross and Scott were very professional and respectful. They did a very good job and I am more than happy with the job they done.
Very good service!

Thanks guys
Pamela Moffat

5 July 2023
Unprompted review
Richardson & Starling logo

Reply from Richardson & Starling

Thanks for the review Pamela. It's great to hear you are happy with the work carried out by our team and we'll pass on your comments. We look forward to working with you in the future.

Rated 5 out of 5 stars

Steve and Jack were excellent

Steve and Jack were excellent - knowledgeable and professional. Good craftsmanship and cleaned up work area. Would recommend

4 July 2023
Unprompted review
Richardson & Starling logo

Reply from Richardson & Starling

Thank you for the review Edward. It's great to hear you are happy with the job carried out by Steve and Jack and we'll pass on your comments to them.

Rated 5 out of 5 stars

Property survey

Craig attended on time. Gave us an explanation of what the problem was. He knew what he was doing.

30 June 2023
Unprompted review
Richardson & Starling logo

Reply from Richardson & Starling

Thank you for your positive review, we appreciate you taking the time to leave feedback on your experience with us.

Rated 5 out of 5 stars

Bathroom.

Great service......workmen did work that was required in bathroom which was not a pleasant job for them. The joiners Jim and James were courteous and mindful of the presence of dogs being in the house, turned up on time and did exactly what they said they were going to do and really went above and beyond with work required. Would recommend company 100 per cent

20 June 2023
Unprompted review
Richardson & Starling logo

Reply from Richardson & Starling

Thank you for the review. We're pleased to hear you are happy with the work carried out by Jim and James and will pass on your comments to them. We look forward to working with you in the future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look