Richer Sounds - Bristol Reviews 

2,735
TrustScore 5 out of 5

4.9

143 Whiteladies Road, BS8 2QB Bristol, GB


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Rated 5 out of 5 stars

My 5 year old TV I bought from Richer Sounds went wrong. It could not be repaired due to its age but I was offered a generous voucher to spend at Richer Sounds. The Bristol staff I spoke to over the p... See more

Company replied

Rated 5 out of 5 stars

Super helpful staff. Wanted to change part of my order before it shipped, no problem. There’s was a couple of small chips on my brand new triangle audio speakers, was given a decent amount of money of... See more

Company replied

Rated 5 out of 5 stars

always a pleasure to use, i have been a customer at this store for many years now, they have never let me down. whatever the business and marketing teams do behind the scenes, the staff in this stor... See more

Company replied

Rated 5 out of 5 stars

Jonathan, who served me, gave great advice and helped me through any questions I had. The product arrived the next day, which was a great surprise, and was fairly straightforward to set up. I had pu... See more

Company replied


Company details

  1. #6 of 38 best companies in Hi-fi shop
  2. #12 of 191 best companies in Electronics store
  3. #5 of 49 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 143 Whiteladies Road, BS8 2QB, Bristol, United Kingdom

  • 0333 900 0024

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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4.9

All reviews

(2,735)

23,626 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service!

I bought in store a pair of Sennheiser accentumn headphones, not really knowing much between the many different brands. When I got home I checked and found out that there was a slightly better spec, the sennheiser plus. So bought these on line. I was able to click and collect this later purchase and get a refund on the first pair. Easy peasy and hassle free. The service I had from Joe in the Bristol White ladies Road was excellent. I'm very happy with the purchase and highly recommend Richer Sounds. Thanks!

6 April 2026
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Reply from Richer Sounds - Bristol

Thank you for your wonderful feedback

Rated 5 out of 5 stars

We need more shops like this

Richer Sounds of Whiteladies Road are a pleasure to visit. And they sell the best audio and visual equipment. We need more shops like this.

1 April 2026
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Reply from Richer Sounds - Bristol

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

We went into Bristol shop to see about…

We went into Bristol shop to see about buying tv and had a friendly greeting and excellent service from Linda . She was very patient with us and we were very impressed. Tv arrived next day and it is just what we wanted.

8 April 2026
Unprompted review
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Reply from Richer Sounds - Bristol

Thank you for your 5 star review!

Rated 5 out of 5 stars

Good advice and help choosing and…

Good advice and help choosing and ordering the right turntable for my daughter’s birthday

30 March 2026
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Reply from Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, demoed “real world” content to allow me to make the most informed choice. They also listened to my concerns around price and gave me the best possible deal they could whilst not cheapening the brand.

29 March 2026
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Reply from Richer Sounds - Bristol

Thank you for your wonderful feedback

Rated 5 out of 5 stars

We ordered on line a new tv the…

We ordered on line a new tv the operator could not be more helpful answered all our questions and was very polite plus we do like the six year guarantee that is given by richer sounds.

28 March 2026
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Reply from Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Very good service

Very good service by Jonathan Whiteladies Road Store, Bristol
Good price
Clearly explained
Excellent service by the two guys from delivery company, on time, good communication
Would certainly recommend & use again

27 March 2026
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Reply from Richer Sounds - Bristol

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

From the start we did not know the area…

From the start we did not know the area and we’re to park one of your colleagues came out helped us which was great.In the shop the staff were very helpful and found exactly what we were looking for the whole thing took less than half an hour very knowledgeable and polite thanks

26 March 2026
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Reply from Richer Sounds - Bristol

Thank you for your 5 star review!

Rated 5 out of 5 stars

Good price for Samsung TV. Excellent telesales service.

Called your telesales to purchase a Samsung TV. Good price, personalised service. Courteous, non-pushy rep. Delivery went well. TV is great.

21 March 2026
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Reply from Richer Sounds - Bristol

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Richer sounds "the best"

The level of and information is second to none. I've spent thousands over the years with Richer sounds and wouldn't go anywhere else for my tec. Every member of staff has been so knowledgeable and spends so much time explaining things. Keep up the good work.

22 March 2026
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Reply from Richer Sounds - Bristol

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Was a wonderful experience Service…

Was a wonderful experience Service staff delivery everything was on point how it should be. It’s a great pity for other companies. Don’t deal with people like this anymore. Well done Richard sounds you will get my money from now on.

16 March 2026
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Reply from Richer Sounds - Bristol

Thank you for your 5 star review!

Rated 4 out of 5 stars

All ok

Quick delivery but some problems in paying over the phone

20 March 2026
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Reply from Richer Sounds - Bristol

Thanks very much for taking the time to leave your review. I’m pleased to hear about the delivery but I’m sorry to read that you experienced some difficulty when paying over the phone. Generally we use a secure e-mail link for remote transactions, as the safest way of accepting such payments, although can accept payment over the phone if necessary. I will of course follow this up with the store to find out what the problems were.

If you’d like us to review what happened or need any further help, please don’t hesitate to get in touch at seniorcomplaintsteam@richersounds.com.

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Noah was amazing

Noah was amazing - again!!! - really professional, friendly and so helpful - first class !! - a real credit to Richersounds

19 March 2026
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Reply from Richer Sounds - Bristol

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Very rare these days to get such good customer service

I rang the number, it was answered within a few seconds. The guy was very polite and well informed and sorted me out with the right TV in minutes and ensured I had it delivered on time. It is very rare these days to deal with businesses like this which just make it an easy pleasant experience

19 March 2026
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Reply from Richer Sounds - Bristol

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Five stars....

Five stars....

However I do not believe in giving reviews via third parties.

The transaction is between seller and purchaser.

15 March 2026
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Reply from Richer Sounds - Bristol

Thank you for your 5 star review!

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